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Knowledge Base Tool

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Solucionado

ZoBrown on Fevereiro 01, 2024

Certifications

Hello Everybody, I was looking for some recomendations. My company just switched over from Salesforce to Hubspot. I'm a certifced Salesforce Admin but trying to learn the Hubspot ecosystem. What certifications do you recomend me to get to be a Hubs Leia mais

Responder Academy Admin Best Practices CRM Professional

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karstenkoehler

Membro do Hall da Fama | Parceiro

Fevereiro 02, 2024 00:16

Hi @ZoBrown , Welcome to the HubSpot community! I'd recommend starting with the software certifications: https://academy.hubspot.com/course...Leia mais

Solucionado

egami on Julho 27, 2023

Cache management in knowledge base articles

I think HubSpot automatically caches pages and files on both CDN and in browsers. I have some questions about cache management in knowledge base articles. What I want to do After editing a knowledge base article, I want the latest data t Leia mais

Responder Best Practices Knowledge Base Professional Service

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5 Respostas

Solução Aceita

TomM2

Autoridade no assunto | Parceiro Platinum

Julho 27, 2023 10:59

Hey @egami HubSpot uses cloudflare as the CDN, I've found the cache times to be quite tempermental tbh. I know with publishing pages it does att...Leia mais

Solucionado

egami on Julho 26, 2023

Article version management for each version of a product

I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking Leia mais

Responder Best Practices Enterprise Knowledge Base Professional Service

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2 Respostas

Solução Aceita

tverdokhlib1

Top colaborador(a) | Parceiro Platinum

Julho 27, 2023 12:53

Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look fo...Leia mais

Solucionado

AStewartITI on Fevereiro 24, 2023

Long article vs short Q&As

I'm a HubSpot newbie building a stand alone knowledge base (no website content). It is populated with fairly complex information for businesses trading with Europe. I want my users to be able to ask specific questions in the KB search and get a shor Leia mais

Responder Best Practices Knowledge Base SEO Starter

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10 Respostas

Solução Aceita

danmoyle

Participante de valor | Parceiro Diamante

Fevereiro 27, 2023 12:43

@AStewartITI the myth of duplicate content is one that persists today, but has been debunked. I wouldn't worry about that for SEO, honestly. Howe...Leia mais

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