JavaScript must be installed and enabled to use these boards. Your browser appears to have JavaScript disabled or does not support JavaScript. Please refer to your browser's help file to determine how to enable JavaScript.

Knowledge Base Tool

Search Knowledge Base Tool for solutions or ask a question

Solved

ZoBrown on February 01, 2024

Certifications

Hello Everybody, I was looking for some recomendations. My company just switched over from Salesforce to Hubspot. I'm a certifced Salesforce Admin but trying to learn the Hubspot ecosystem. What certifications do you recomend me to get to be a Hubs read more

Reply Academy Admin best practices CRM Professional

0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

February 02, 2024 00:16

Hi @ZoBrown , Welcome to the HubSpot community! I'd recommend starting with the software certifications: https://academy.hubspot.com/course...read more

Solved

egami on July 27, 2023

Cache management in knowledge base articles

I think HubSpot automatically caches pages and files on both CDN and in browsers. I have some questions about cache management in knowledge base articles. What I want to do After editing a knowledge base article, I want the latest data t read more

Reply best practices Knowledge Base Professional Service

0 upvote

5 Replies

Accepted solution

TomM2

Thought Leader | Platinum Partner

July 27, 2023 10:59

Hey @egami HubSpot uses cloudflare as the CDN, I've found the cache times to be quite tempermental tbh. I know with publishing pages it does att...read more

Solved

egami on July 26, 2023

Article version management for each version of a product

I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking read more

Reply best practices Enterprise Knowledge Base Professional Service

1 upvote

2 Replies

Accepted solution

tverdokhlib1

Top Contributor | Partner

July 27, 2023 12:53

Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look fo...read more

Solved

AStewartITI on February 24, 2023

Long article vs short Q&As

I'm a HubSpot newbie building a stand alone knowledge base (no website content). It is populated with fairly complex information for businesses trading with Europe. I want my users to be able to ask specific questions in the KB search and get a shor read more

Reply best practices Knowledge Base SEO Starter

1 upvote

10 Replies

Accepted solution

danmoyle

Most Valuable Member | Elite Partner

February 27, 2023 12:43

@AStewartITI the myth of duplicate content is one that persists today, but has been debunked. I wouldn't worry about that for SEO, honestly. Howe...read more

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.