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Knowledge Base Tool

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Solved

ZoBrown on February 01, 2024

Certifications

Hello Everybody, I was looking for some recomendations. My company just switched over from Salesforce to Hubspot. I'm a certifced Salesforce Admin but trying to learn the Hubspot ecosystem. What certifications do you recomend me to get to be a Hubs read more

Reply Academy Admin best practices CRM Professional

0 upvote

1 Reply

Accepted Solution

karstenkoehler

Hall of Famer | Partner

February 02, 2024 00:16

Hi @ZoBrown , Welcome to the HubSpot community! I'd recommend starting with the software certifications: https://academy.hubspot.com/course...read more

Solved

egami on July 27, 2023

Cache management in knowledge base articles

I think HubSpot automatically caches pages and files on both CDN and in browsers. I have some questions about cache management in knowledge base articles. What I want to do After editing a knowledge base article, I want the latest data t read more

Reply best practices Knowledge Base Professional Service

0 upvote

5 Replies

Accepted Solution

TomM2

Key Advisor | Partner

July 27, 2023 10:59

Hey @egami HubSpot uses cloudflare as the CDN, I've found the cache times to be quite tempermental tbh. I know with publishing pages it does att...read more

Solved

egami on July 26, 2023

Article version management for each version of a product

I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking read more

Reply best practices Enterprise Knowledge Base Professional Service

1 upvote

2 Replies

Accepted Solution

tverdokhlib1

Top Contributor | Partner

July 27, 2023 12:53

Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look fo...read more

Solved

AStewartITI on February 24, 2023

Long article vs short Q&As

I'm a HubSpot newbie building a stand alone knowledge base (no website content). It is populated with fairly complex information for businesses trading with Europe. I want my users to be able to ask specific questions in the KB search and get a shor read more

Reply best practices Knowledge Base SEO Starter

1 upvote

10 Replies

Accepted Solution

danmoyle

Most Valuable Member | Elite Partner

February 27, 2023 12:43

@AStewartITI the myth of duplicate content is one that persists today, but has been debunked. I wouldn't worry about that for SEO, honestly. Howe...read more

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