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VClary on February 25, 2026
Recently some of our internal team members were not receiving marketing emails being sent via Hubspot to the segments created. upon research, Hubspot told us that "their" IP addresses changed and we needed to update this on our DNS records. When and read more
0 upvote
1 Reply
HubSpot Alumni
February 25, 2026 15:05
Hi @VClary , Thank you for posting! I want to share a few Knowledge Base articles that directly address how HubSpot handles IP changes, DNS,...read more
Solved
WJohnsonJr on November 22, 2025
How do I send an email when my email won't link to HubSpot? I've been trying for two days and I can't figure it out. Can someone in here help me? I've reached out to HubSpot a few times, but they are not interested in helping me. They send me articl read more
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
November 22, 2025 02:38
@WJohnsonJr connecting your domain is something that you'll have to do with all platforms, it's not HubSpot specific. Doing that means that your em...read more
Solved
IGERRARD on October 06, 2025
Im trying to remove the Lifecycle Stage in Contact Properties, but it says set by HUB. How do you remove it?
0 upvote
11 Replies
Accepted solution
Hall of Famer | Partner
October 06, 2025 11:53
@IGERRARD this section can be edited here: https://knowledge.hubspot.com/object-settings/customize-records Alternatively, at the top of tha...read more
Solved
IGERRARD on October 06, 2025
Im new to HUB so be nice! Ive connected my Google calander to Hub. Im in CST time zone. Google calendar shows zone set at GMT -5 Chicago In HUB, settings, account defaults, it shows as UTC -5 Chicago But these are not the same! If I crea read more
0 upvote
2 Replies
Accepted solution
Contributor
October 06, 2025 12:59
This is almost always a user time-zone mismatch, not the account default. Set BOTH your HubSpot user and your Google Calendar to the same region (A...read more
Solved
BFlory on July 10, 2025
Hello Community, is there any solution that is similar to the one shown in the screenshot, where we can drop all our knowledge around our products? Looking forward to hearing some tips and tricks how we could solve something like this with read more
0 upvote
2 Replies
Accepted solution
Member
October 19, 2025 09:30
Yes, you can set up something similar in HubSpot. One of the best options is using HubSpot’s built-in Knowledge Base through Service Hub. It lets you...read more
DPromise on October 27, 2024
Hi, I'm experiencing an issue with the global content of landing page on hubspot. I added a button which I linked to stripe on the new modules to the global group and I did save the page and update the page. But this is still not reflecting on the read more
0 upvote
3 Replies
Community Manager
October 29, 2024 08:33
Hi @DPromise , Thanks for the screenshots and the details about the process! 🙂 I’m inviting some of our experts into this conversation to...read more
Solved
CSlater-Turne on May 14, 2024
Hello, I'm trying to create a report showing how many tickets were closed compaired to prior month. The Compared to is greyed out. The message says " Time period comparisons are only available if the date property displayed matches the property i read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 14, 2024 23:49
Hi @CSlater-Turne , That error message is trying to say that whatever date property you're using as a date filter for the report must be the s...read more
Solved
MLopezBehar on April 30, 2024
Good morning, I am willing to create a form that includes the property "company domain name". To my udnerstanding, Hubspot will create new companies from this form unless the domain name / company already exists, in this case, it will update its i read more
0 upvote
1 Reply
Accepted solution
Participant
May 01, 2024 11:42
Yes, in HubSpot, you can configure the form submission behavior to only create new companies and not update existing information. This can be...read more
Solved
1102 on April 27, 2024
Hi Everyone I am into this stating a webpage, landing page email base and blog but I am struggeling with my blog posts. First of all I am not the most knowledgable person when it comes to this . So my problem is that I have blogpages and they show read more
0 upvote
17 Replies
Accepted solution
HubSpot Employee
May 03, 2024 09:22
@1102 I would recommend downloading a free theme from the marketplace here - I've filtered to include only those with blog templates. I'm n...read more
Jna419 on March 28, 2024
How do i adjust my alignment so my submit button is aligned with my questions? This is kinda what it looks like ____-. The last one isnt in line with the others.
0 upvote
2 Replies
HubSpot Employee
April 04, 2024 19:03
Thanks for the tag @PamCotton , happy to help further @Jna419 if you haven't been able to get it updated. Can you share a screenshot of how ...read more
Solved
MThomas76 on February 21, 2024
Hi, A tracking script was placed on a customers device when they vistied our site. This was done without their consent and they are threatening legal action. Is there a way to turn off the feature to prevent futher issues? Thanks
0 upvote
1 Reply
Accepted solution
Community Manager
February 22, 2024 05:16
Hi @MThomas76 , Thank you for reaching out to the Community! If HubSpot cookies are loading before consent has been collected , your c...read more
Solved
MGardner7 on October 12, 2023
hello I am new to Hubspot so looking for help. How do I log emails to another mailbox that are added as c.c on emails to contacts from different senders both inside and outsi of my organisation? I am trying to track conversations that need followin read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
October 12, 2023 09:32
Hi @MGardner7 , If the email is already associated to a contact, you can manually associate it with other contacts: https://knowledge.hubspot...read more
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