Knowledge Base Tool

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Solved
BFlory on July 10, 2025
Hello Community, is there any solution that is similar to the one shown in the screenshot, where we can drop all our knowledge around our products? Looking forward to hearing some tips and tricks how we could solve something like this with read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
July 10, 2025 09:24
Hi @BFlory , Yes, in Service Hub Professional and Enterprise, you can create knowledge base articles: https://knowledge.hubspot.com/knowledge...read more
DPromise on October 27, 2024
Hi, I'm experiencing an issue with the global content of landing page on hubspot. I added a button which I linked to stripe on the new modules to the global group and I did save the page and update the page. But this is still not reflecting on the read more
0 upvote
3 Replies
Community Manager
October 29, 2024 08:33
Hi @DPromise , Thanks for the screenshots and the details about the process! 🙂 I’m inviting some of our experts into this conversation to...read more
Solved
CSlater-Turne on May 14, 2024
Hello, I'm trying to create a report showing how many tickets were closed compaired to prior month. The Compared to is greyed out. The message says " Time period comparisons are only available if the date property displayed matches the property i read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 14, 2024 23:49
Hi @CSlater-Turne , That error message is trying to say that whatever date property you're using as a date filter for the report must be the s...read more
Solved
MLopezBehar on April 30, 2024
Good morning, I am willing to create a form that includes the property "company domain name". To my udnerstanding, Hubspot will create new companies from this form unless the domain name / company already exists, in this case, it will update its i read more
0 upvote
1 Reply
Accepted solution
Participant
May 01, 2024 11:42
Yes, in HubSpot, you can configure the form submission behavior to only create new companies and not update existing information. This can be...read more
1102 on April 27, 2024
Hi Everyone I am into this stating a webpage, landing page email base and blog but I am struggeling with my blog posts. First of all I am not the most knowledgable person when it comes to this . So my problem is that I have blogpages and they show read more
0 upvote
17 Replies
HubSpot Employee
May 03, 2024 09:22
@1102 I would recommend downloading a free theme from the marketplace here - I've filtered to include only those with blog templates. I'm n...read more
Jna419 on March 28, 2024
How do i adjust my alignment so my submit button is aligned with my questions? This is kinda what it looks like ____-. The last one isnt in line with the others.
0 upvote
2 Replies
HubSpot Employee
April 04, 2024 19:03
Thanks for the tag @PamCotton , happy to help further @Jna419 if you haven't been able to get it updated. Can you share a screenshot of how ...read more
Solved
MThomas76 on February 21, 2024
Hi, A tracking script was placed on a customers device when they vistied our site. This was done without their consent and they are threatening legal action. Is there a way to turn off the feature to prevent futher issues? Thanks
0 upvote
1 Reply
Accepted solution
Community Manager
February 22, 2024 05:16
Hi @MThomas76 , Thank you for reaching out to the Community! If HubSpot cookies are loading before consent has been collected , your c...read more
Solved
MGardner7 on October 12, 2023
hello I am new to Hubspot so looking for help. How do I log emails to another mailbox that are added as c.c on emails to contacts from different senders both inside and outsi of my organisation? I am trying to track conversations that need followin read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
October 12, 2023 09:32
Hi @MGardner7 , If the email is already associated to a contact, you can manually associate it with other contacts: https://knowledge.hubspot...read more
ULeonardo on September 22, 2023
One of our company's employees, (a HubSpot account administrator), had a personal meltdown, and it appears that he erased our HubSpot account or he erased all the team from it– a big mess! Can I send the case to an email address for further review? read more
0 upvote
4 Replies
Community Manager
October 02, 2023 10:41
Hi everyone, Thanks for the tag, @Jnix284 ! @ULeonardo I apologize for any data and business impact this has caused you. I understand ...read more
Solved
KCamacho4 on August 23, 2023
I am currently creating a newsletter in HubSpot using a template. I would love to have a feature intergrated that either allows viewers of it to 'like' and/or 'comment' on certain sections of the newsletter that they like or a feature that show read more
1 upvote
2 Replies
Accepted solution
Recognized Expert | Diamond Partner
August 23, 2023 08:23
Hi @KCamacho4 , Theoretically, you could do this with CTAs or even links. It's not exactly the same as liking something on social media for i...read more
Solved
tZhou6 on March 22, 2023
Hi guys,I'm new to HubSpot. It seems the knowledge base function is just for customers right? I would like to know is there a Knowledge base just for agents for better and quicker answer for the his/her customers? If yes, in which version of HubSpot read more
1 upvote
4 Replies
Accepted solution
Community Manager
March 24, 2023 11:50
Hi @tZhou6 , Thanks for the additional details! You are correct -- playbooks would be the best tool to use in this case 🙂 You can read...read more
Solved
AStewartITI on February 24, 2023
I'm a HubSpot newbie building a stand alone knowledge base (no website content). It is populated with fairly complex information for businesses trading with Europe. I want my users to be able to ask specific questions in the KB search and get a shor read more
Accepted solution
Most Valuable Member | Diamond Partner
February 27, 2023 12:43
@AStewartITI the myth of duplicate content is one that persists today, but has been debunked. I wouldn't worry about that for SEO, honestly. Howe...read more
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