Knowledge Base Tool

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Solucionado
DKlopper on Abril 15, 2024
We currently have a chatbot active that prompts users to access certain articles in our Knowledge Base before sending through a ticket for assistance (pushing self-service). We would like to be able to review analytics/create reports on how man Leia mais
0 avaliações positivas
2 Respostas
Solução Aceita
Membro do Hall da Fama
Abril 15, 2024 07:52
Hi @DKlopper I just had a meeting last week with the product manager for the Help Desk Insights & Reporting team - they're working on improved ...Leia mais
Solucionado
SusanEmelia on Dezembro 29, 2023
I'm currently facing a challenge with exporting articles in HubSpot Service Hub, and I'm seeking some advice or recommendations. Has anyone else encountered a similar situation?
0 avaliações positivas
2 Respostas
Solução Aceita
Gerente da Comunidade
Dezembro 29, 2023 11:56
Hi @SusanEmelia , Thanks for reaching out to the Community! I understand that you're facing challenges with exporting articles in HubS...Leia mais
FionaP on Novembro 14, 2023
I am looking at customization of the chatbot widget to include knowledge base articles and relevant links, such as our tutorial videos, before giving the option to our users to get to the chatbot. Similar to what Hubspot Support has. Is there a wa Leia mais
1 avaliações positivas
5 Respostas
Colaborador(a)
Dezembro 10, 2023 18:16
Hi Fiona, This is available with Service Hub Pro and Enterprise. Please let me know if you need any assistance.
Solucionado
egami on Julho 27, 2023
I think HubSpot automatically caches pages and files on both CDN and in browsers. I have some questions about cache management in knowledge base articles. What I want to do After editing a knowledge base article, I want the latest data t Leia mais
0 avaliações positivas
5 Respostas
Solução Aceita
Autoridade no assunto | Parceiro Platinum
Julho 27, 2023 10:59
Hey @egami HubSpot uses cloudflare as the CDN, I've found the cache times to be quite tempermental tbh. I know with publishing pages it does att...Leia mais
Solucionado
egami on Julho 26, 2023
I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking Leia mais
1 avaliações positivas
2 Respostas
Solução Aceita
Top colaborador(a) | Parceiro
Julho 27, 2023 12:53
Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look fo...Leia mais
Solucionado
MWilliams3 on Agosto 21, 2022
Hi, I keep running into the problem where I'm able to restrict access to specific pages by list (which I want), but some of my users are blocked from accessing the frontpage of the knowledgebase when they login. For most users, they login Leia mais
1 avaliações positivas
1 Respostas
Solução Aceita
Membro do Hall da Fama
Agosto 21, 2022 20:47
Hi @MWilliams3 have you asked one of the users in the group to clear their cache and/or try incognito? The error might be leftover from a previous ...Leia mais
HelloDigital on Julho 11, 2022
Hi Community! This is Nick from HelloDigital which represents the Korean HubSpot agency. I found an essential agenda for significant improvements for Service Hub's Knowledge Base feature. When we use property type "Multi-line text" in Leia mais
0 avaliações positivas
2 Respostas
Orientador(a) | Parceiro Elite
Julho 14, 2022 02:01
Hi @HelloDigital , As of my knowledge, I don't see any options on changing the HTML of CSS on the knowledge base functionality. Best you can d...Leia mais
Solucionado
IwanWillemsen on Agosto 05, 2021
Hello interested parties and clever minds, We are currently working on setting up our KB. Question: How can we place 1 article under multiple (sub)categories. Context The KB is for our customers who use our SaaS applications. So a lot o Leia mais
1 avaliações positivas
3 Respostas
Solução Aceita
Gerente da Comunidade
Agosto 06, 2021 12:09
Hi @IwanWillemsen , Thank you for reaching out to the Community! Like you mentioned in your post, it's not possible to have one article in m...Leia mais
Solucionado
ElliottM on Julho 20, 2021
Hi, is there any way to subscribe users to Knowledge Base articles? I update articles in our Knowledge Base all the time, colleagues would like to know about these updates and new articles -- but I don't want to have to notify them myself. Is there Leia mais
5 avaliações positivas
2 Respostas
Solução Aceita
Orientador(a) | Parceiro Diamante
Julho 21, 2021 00:53
Hi @ElliottM , Unfortunately this is currently not possibls in hubspot as of now. you can upvote the idea here so that it can be updated soon. Th...Leia mais
Solucionado
jalalfeghhi on Março 30, 2021
We just went live with our KB. When user clicks on a category, then sub category, and finally the article, the URL that shows up in the browser is e.g.: https://kb.jumbula.com/live-activity-reminders . As you can use, the category name is not in Leia mais
1 avaliações positivas
2 Respostas
Solução Aceita
Participante de valor | Parceiro Diamante
Março 30, 2021 14:20
Hi @jalalfeghhi It looks like automatic inclusion of category or sub-cataegory in the article URL isn't an option currently - although it ap...Leia mais
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