We currently have a chatbot active that prompts users to access certain articles in our Knowledge Base before sending through a ticket for assistance (pushing self-service). We would like to be able to review analytics/create reports on how man Leia mais
Hi @DKlopper I just had a meeting last week with the product manager for the Help Desk Insights & Reporting team - they're working on improved ...Leia mais
I'm currently facing a challenge with exporting articles in HubSpot Service Hub, and I'm seeking some advice or recommendations. Has anyone else encountered a similar situation?
I am looking at customization of the chatbot widget to include knowledge base articles and relevant links, such as our tutorial videos, before giving the option to our users to get to the chatbot. Similar to what Hubspot Support has. Is there a wa Leia mais
I think HubSpot automatically caches pages and files on both CDN and in browsers. I have some questions about cache management in knowledge base articles. What I want to do After editing a knowledge base article, I want the latest data t Leia mais
Hey @egami HubSpot uses cloudflare as the CDN, I've found the cache times to be quite tempermental tbh.
I know with publishing pages it does att...Leia mais
I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking Leia mais
Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look fo...Leia mais
Hi, I keep running into the problem where I'm able to restrict access to specific pages by list (which I want), but some of my users are blocked from accessing the frontpage of the knowledgebase when they login. For most users, they login Leia mais
Hi @MWilliams3 have you asked one of the users in the group to clear their cache and/or try incognito? The error might be leftover from a previous ...Leia mais
Hi Community!
This is Nick from HelloDigital which represents the Korean HubSpot agency.
I found an essential agenda for significant improvements for Service Hub's Knowledge Base feature.
When we use property type "Multi-line text" in Leia mais
Hi @HelloDigital ,
As of my knowledge, I don't see any options on changing the HTML of CSS on the knowledge base functionality. Best you can d...Leia mais
Hello interested parties and clever minds, We are currently working on setting up our KB. Question: How can we place 1 article under multiple (sub)categories. Context The KB is for our customers who use our SaaS applications. So a lot o Leia mais
Hi @IwanWillemsen ,
Thank you for reaching out to the Community!
Like you mentioned in your post, it's not possible to have one article in m...Leia mais
Hi, is there any way to subscribe users to Knowledge Base articles? I update articles in our Knowledge Base all the time, colleagues would like to know about these updates and new articles -- but I don't want to have to notify them myself. Is there Leia mais
Hi @ElliottM , Unfortunately this is currently not possibls in hubspot as of now. you can upvote the idea here so that it can be updated soon. Th...Leia mais
We just went live with our KB. When user clicks on a category, then sub category, and finally the article, the URL that shows up in the browser is e.g.: https://kb.jumbula.com/live-activity-reminders . As you can use, the category name is not in Leia mais
Hi @jalalfeghhi
It looks like automatic inclusion of category or sub-cataegory in the article URL isn't an option currently - although it ap...Leia mais