Knowledge Base Tool

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解決済み
DKlopper 4月 15日, 2024
We currently have a chatbot active that prompts users to access certain articles in our Knowledge Base before sending through a ticket for assistance (pushing self-service). We would like to be able to review analytics/create reports on how man 続きを読む
0 いいね!
2 コメント
ベストアンサー
殿堂入り
4月 15日, 2024 07:52
Hi @DKlopper I just had a meeting last week with the product manager for the Help Desk Insights & Reporting team - they're working on improved ...続きを読む
解決済み
SusanEmelia 12月 29日, 2023
I'm currently facing a challenge with exporting articles in HubSpot Service Hub, and I'm seeking some advice or recommendations. Has anyone else encountered a similar situation?
0 いいね!
2 コメント
ベストアンサー
コミュニティーマネージャー
12月 29日, 2023 11:56
Hi @SusanEmelia , Thanks for reaching out to the Community! I understand that you're facing challenges with exporting articles in HubS...続きを読む
FionaP 11月 14日, 2023
I am looking at customization of the chatbot widget to include knowledge base articles and relevant links, such as our tutorial videos, before giving the option to our users to get to the chatbot. Similar to what Hubspot Support has. Is there a wa 続きを読む
1 いいね!
5 コメント
投稿者
12月 10日, 2023 18:16
Hi Fiona, This is available with Service Hub Pro and Enterprise. Please let me know if you need any assistance.
解決済み
egami 7月 27日, 2023
I think HubSpot automatically caches pages and files on both CDN and in browsers. I have some questions about cache management in knowledge base articles. What I want to do After editing a knowledge base article, I want the latest data t 続きを読む
0 いいね!
5 コメント
ベストアンサー
ソートリーダー | Platinum Partner
7月 27日, 2023 10:59
Hey @egami HubSpot uses cloudflare as the CDN, I've found the cache times to be quite tempermental tbh. I know with publishing pages it does att...続きを読む
解決済み
egami 7月 26日, 2023
I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking 続きを読む
ベストアンサー
トップ投稿者 | Solutions Partner
7月 27日, 2023 12:53
Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look fo...続きを読む
解決済み
MWilliams3 8月 21日, 2022
Hi, I keep running into the problem where I'm able to restrict access to specific pages by list (which I want), but some of my users are blocked from accessing the frontpage of the knowledgebase when they login. For most users, they login 続きを読む
1 いいね!
1 コメント
ベストアンサー
殿堂入り
8月 21日, 2022 20:47
Hi @MWilliams3 have you asked one of the users in the group to clear their cache and/or try incognito? The error might be leftover from a previous ...続きを読む
HelloDigital 7月 11日, 2022
Hi Community! This is Nick from HelloDigital which represents the Korean HubSpot agency. I found an essential agenda for significant improvements for Service Hub's Knowledge Base feature. When we use property type "Multi-line text" in 続きを読む
0 いいね!
2 コメント
ガイド役 | Elite Partner
7月 14日, 2022 02:01
Hi @HelloDigital , As of my knowledge, I don't see any options on changing the HTML of CSS on the knowledge base functionality. Best you can d...続きを読む
解決済み
IwanWillemsen 8月 05日, 2021
Hello interested parties and clever minds, We are currently working on setting up our KB. Question: How can we place 1 article under multiple (sub)categories. Context The KB is for our customers who use our SaaS applications. So a lot o 続きを読む
1 いいね!
3 コメント
ベストアンサー
コミュニティーマネージャー
8月 06日, 2021 12:09
Hi @IwanWillemsen , Thank you for reaching out to the Community! Like you mentioned in your post, it's not possible to have one article in m...続きを読む
解決済み
ElliottM 7月 20日, 2021
Hi, is there any way to subscribe users to Knowledge Base articles? I update articles in our Knowledge Base all the time, colleagues would like to know about these updates and new articles -- but I don't want to have to notify them myself. Is there 続きを読む
5 いいね!
2 コメント
ベストアンサー
ガイド役 | Diamond Partner
7月 21日, 2021 00:53
Hi @ElliottM , Unfortunately this is currently not possibls in hubspot as of now. you can upvote the idea here so that it can be updated soon. Th...続きを読む
解決済み
jalalfeghhi 3月 30日, 2021
We just went live with our KB. When user clicks on a category, then sub category, and finally the article, the URL that shows up in the browser is e.g.: https://kb.jumbula.com/live-activity-reminders . As you can use, the category name is not in 続きを読む
1 いいね!
2 コメント
ベストアンサー
最優秀メンバー | Diamond Partner
3月 30日, 2021 14:20
Hi @jalalfeghhi It looks like automatic inclusion of category or sub-cataegory in the article URL isn't an option currently - although it ap...続きを読む
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