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MWilliams3 on August 21, 2022
Hi, I keep running into the problem where I'm able to restrict access to specific pages by list (which I want), but some of my users are blocked from accessing the frontpage of the knowledgebase when they login. For most users, they login read more
1 upvote
1 Reply
Recognized Expert | Partner
August 21, 2022 17:47
Hi @MWilliams3 have you asked one of the users in the group to clear their cache and/or try incognito? The error might be leftover from a previous ...read more
HelloDigital on July 11, 2022
Hi Community! This is Nick from HelloDigital which represents the Korean HubSpot agency. I found an essential agenda for significant improvements for Service Hub's Knowledge Base feature. When we use property type "Multi-line text" in read more
0 upvote
2 Replies
Guide | Elite Partner
July 13, 2022 23:01
Hi @HelloDigital , As of my knowledge, I don't see any options on changing the HTML of CSS on the knowledge base functionality. Best you can d...read more
VladimirBelikov on October 19, 2021
Hi guys. Is there any way to contact support on the free plan? We switched from a plan to a free one temporarily, and accordingly, the help desk with information disappeared. Can I somehow get access temporary for personal use to see all read more
0 upvote
1 Reply
Community Manager
October 19, 2021 20:04
Hi @VladimirBelikov , thanks for your post. What exactly are you looking to access? Is that your past Support tickets or something else? If y...read more
Solved
IwanWillemsen on August 05, 2021
Hello interested parties and clever minds, We are currently working on setting up our KB. Question: How can we place 1 article under multiple (sub)categories. Context The KB is for our customers who use our SaaS applications. So a lot o read more
Accepted Solution
Community Manager
August 06, 2021 09:09
Hi @IwanWillemsen , Thank you for reaching out to the Community! Like you mentioned in your post, it's not possible to have one article in m...read more
Solved
ElliottM on July 20, 2021
Hi, is there any way to subscribe users to Knowledge Base articles? I update articles in our Knowledge Base all the time, colleagues would like to know about these updates and new articles -- but I don't want to have to notify them myself. Is there read more
3 upvotes
2 Replies
Accepted Solution
Guide | Diamond Partner
July 20, 2021 21:53
Hi @ElliottM , Unfortunately this is currently not possibls in hubspot as of now. you can upvote the idea here so that it can be updated soon. Th...read more
ppaul on June 23, 2021
Hey there, Was hoping to get some help if possible. We're trying to support more of our teammates who need help quickly while out in the field via using the /hs-search-kb function to quickly share an article. These are knowledge base articl read more
Community Manager
July 01, 2021 15:22
Hi @ppaul , wanted to update this post also for future reference. At the moment it is not currently possible to support search private KB ar...read more
Solved
jalalfeghhi on March 30, 2021
We just went live with our KB. When user clicks on a category, then sub category, and finally the article, the URL that shows up in the browser is e.g.: https://kb.jumbula.com/live-activity-reminders . As you can use, the category name is not in read more
1 upvote
2 Replies
Accepted Solution
Most Valuable Member | Elite Partner
March 30, 2021 11:20
Hi @jalalfeghhi It looks like automatic inclusion of category or sub-cataegory in the article URL isn't an option currently - although it ap...read more
KSaker on January 15, 2021
Hello ! I would like to know how to better filter articles on my knowledge base search on my chat bot. Indeed when I search articles with a keyword only 2 articles display at most, and i can't filter by categories ? Making the search results qu read more
Member
April 29, 2021 05:16
Did you find any solution? if yes then let me know the Answer because I faced same ambugities... I'm extremely waiting for your response....!!! Than...read more
Rickety365 on November 17, 2020
Hello I posted a question about how to integrate service hub support form into a web app: https://community.hubspot.com/t5/HubSpot-Ideas/Integrating-Knowledge-Base-with-support-form-into-external-web/idi-p/385272 Not sure if I mis-posted or it g read more
Community Manager
November 18, 2020 08:45
Hello @Rickety365 I just moved to the Knowledge base board here thank you for letting us know! Kindly, Pam
Rickety365 on November 10, 2020
Hi, We have a web app and are looking at integrating HubSpot KB and support form for opening tickets with it. In more detail: 1. We have a hosted web app, which has registered, authenticated users. These users do not typically exist in Hub read more
Member
July 18, 2022 13:00
Reviving this thread - we are in a similar position @Rickety365 did you find a solution?
cbx06645 on March 09, 2019
which tools are best for B2B service. i want to increase Leads for Biometics Authentication Service. Please give me advice
0 upvote
1 Reply
Community Manager
March 14, 2019 13:12
Hi @cbx06645 , Are you looking for tips on which tools to use within the Service Hub tools available on HubSpot? The more information a...read more
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