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  • VladimirBelikov on October 19, 2021
    0 upvotes
    1 Replies
    Hi guys. Is there any way to contact support on the free plan? We switched from a plan to a free one temporarily, and accordingly, the help desk with information disappeared. Can I somehow get access temporary for personal use to see all...
    Reply
    Community Manager
    October 19, 2021 20:04
    Hi @VladimirBelikov , thanks for your post. What exactly are you looking to access? Is that your past Support tickets or something else? If y...
  • Solved
    IwanWillemsen on August 05, 2021
    0 upvotes
    3 Replies
    Hello interested parties and clever minds, We are currently working on setting up our KB. Question: How can we place 1 article under multiple (sub)categories. Context The KB is for our customers who use our SaaS applications. So a lot o...
    Reply
    Community Manager
    August 09, 2021 02:22
    Sure, I'm glad I could provide helpful information. If you interact with an Ideas thread, you should get email notifications about updates and status...
  • Solved
    ElliottM on July 20, 2021
    0 upvotes
    2 Replies
    Hi, is there any way to subscribe users to Knowledge Base articles? I update articles in our Knowledge Base all the time, colleagues would like to know about these updates and new articles -- but I don't want to have to notify them myself. Is there ...
    Reply
    Top Contributor | Diamond Partner
    July 20, 2021 21:53
    Hi @ElliottM , Unfortunately this is currently not possibls in hubspot as of now. you can upvote the idea here so that it can be updated soon. Th...
  • ppaul on June 23, 2021
    1 upvotes
    4 Replies
    Hey there, Was hoping to get some help if possible. We're trying to support more of our teammates who need help quickly while out in the field via using the /hs-search-kb function to quickly share an article. These are knowledge base articl...
    Reply
    Community Manager
    July 01, 2021 15:22
    Hi @ppaul , wanted to update this post also for future reference. At the moment it is not currently possible to support search private KB ar...
  • Solved
    jalalfeghhi on March 30, 2021
    0 upvotes
    2 Replies
    We just went live with our KB. When user clicks on a category, then sub category, and finally the article, the URL that shows up in the browser is e.g.: https://kb.jumbula.com/live-activity-reminders . As you can use, the category name is not in ...
    Reply
    Member
    April 01, 2021 14:27
    Thanks Phil, appreciate the insight. -J
  • KSaker on January 15, 2021
    0 upvotes
    4 Replies
    Hello ! I would like to know how to better filter articles on my knowledge base search on my chat bot. Indeed when I search articles with a keyword only 2 articles display at most, and i can't filter by categories ? Making the search results qu...
    Reply
    Member
    April 29, 2021 05:16
    Did you find any solution? if yes then let me know the Answer because I faced same ambugities... I'm extremely waiting for your response....!!! Than...
  • Rickety365 on November 17, 2020
    0 upvotes
    1 Replies
    Hello I posted a question about how to integrate service hub support form into a web app: https://community.hubspot.com/t5/HubSpot-Ideas/Integrating-Knowledge-Base-with-support-form-into-external-web/idi-p/385272 Not sure if I mis-posted or it g...
    Reply
    Community Manager
    November 18, 2020 08:45
    Hello @Rickety365 I just moved to the Knowledge base board here thank you for letting us know! Kindly, Pam
  • Rickety365 on November 10, 2020
    2 upvotes
    2 Replies
    Hi, We have a web app and are looking at integrating HubSpot KB and support form for opening tickets with it. In more detail: 1. We have a hosted web app, which has registered, authenticated users. These users do not typically exist in Hub...
    Reply
    Member
    January 13, 2021 02:03
    Hi Pam / Community I didn't get any follow up to this. Still be very interested to get some feedback on the above options and what is feasible. I...
  • cbx06645 on March 09, 2019
    0 upvotes
    1 Replies
    which tools are best for B2B service. i want to increase Leads for Biometics Authentication Service. Please give me advice
    Reply
    Community Manager
    March 14, 2019 13:12
    Hi @cbx06645 , Are you looking for tips on which tools to use within the Service Hub tools available on HubSpot? The more information a...
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