Knowledge Base Tool

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Solved
SusanEmelia on December 29, 2023
I'm currently facing a challenge with exporting articles in HubSpot Service Hub, and I'm seeking some advice or recommendations. Has anyone else encountered a similar situation?
0 upvote
2 Replies
Accepted Solution
Community Manager
December 29, 2023 11:56
Hi @SusanEmelia , Thanks for reaching out to the Community! I understand that you're facing challenges with exporting articles in HubS...read more
FionaP on November 14, 2023
I am looking at customization of the chatbot widget to include knowledge base articles and relevant links, such as our tutorial videos, before giving the option to our users to get to the chatbot. Similar to what Hubspot Support has. Is there a wa read more
0 upvote
5 Replies
Contributor
December 10, 2023 18:16
Hi Fiona, This is available with Service Hub Pro and Enterprise. Please let me know if you need any assistance.
Solved
egami on July 27, 2023
I think HubSpot automatically caches pages and files on both CDN and in browsers. I have some questions about cache management in knowledge base articles. What I want to do After editing a knowledge base article, I want the latest data t read more
Accepted Solution
Key Advisor | Partner
July 27, 2023 10:59
Hey @egami HubSpot uses cloudflare as the CDN, I've found the cache times to be quite tempermental tbh. I know with publishing pages it does att...read more
Solved
egami on July 26, 2023
I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking read more
Accepted Solution
Top Contributor | Partner
July 27, 2023 12:53
Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look fo...read more
MWilliams3 on August 21, 2022
Hi, I keep running into the problem where I'm able to restrict access to specific pages by list (which I want), but some of my users are blocked from accessing the frontpage of the knowledgebase when they login. For most users, they login read more
1 upvote
1 Reply
Most Valuable Member | Diamond Partner
August 21, 2022 20:47
Hi @MWilliams3 have you asked one of the users in the group to clear their cache and/or try incognito? The error might be leftover from a previous ...read more
HelloDigital on July 11, 2022
Hi Community! This is Nick from HelloDigital which represents the Korean HubSpot agency. I found an essential agenda for significant improvements for Service Hub's Knowledge Base feature. When we use property type "Multi-line text" in read more
0 upvote
2 Replies
Guide | Elite Partner
July 14, 2022 02:01
Hi @HelloDigital , As of my knowledge, I don't see any options on changing the HTML of CSS on the knowledge base functionality. Best you can d...read more
VladimirBelikov on October 19, 2021
Hi guys. Is there any way to contact support on the free plan? We switched from a plan to a free one temporarily, and accordingly, the help desk with information disappeared. Can I somehow get access temporary for personal use to see all read more
0 upvote
1 Reply
Community Manager
October 19, 2021 23:04
Hi @VladimirBelikov , thanks for your post. What exactly are you looking to access? Is that your past Support tickets or something else? If y...read more
Solved
IwanWillemsen on August 05, 2021
Hello interested parties and clever minds, We are currently working on setting up our KB. Question: How can we place 1 article under multiple (sub)categories. Context The KB is for our customers who use our SaaS applications. So a lot o read more
Accepted Solution
Community Manager
August 06, 2021 12:09
Hi @IwanWillemsen , Thank you for reaching out to the Community! Like you mentioned in your post, it's not possible to have one article in m...read more
Solved
ElliottM on July 20, 2021
Hi, is there any way to subscribe users to Knowledge Base articles? I update articles in our Knowledge Base all the time, colleagues would like to know about these updates and new articles -- but I don't want to have to notify them myself. Is there read more
5 upvotes
2 Replies
Accepted Solution
Guide | Diamond Partner
July 21, 2021 00:53
Hi @ElliottM , Unfortunately this is currently not possibls in hubspot as of now. you can upvote the idea here so that it can be updated soon. Th...read more
ppaul on June 23, 2021
Hey there, Was hoping to get some help if possible. We're trying to support more of our teammates who need help quickly while out in the field via using the /hs-search-kb function to quickly share an article. These are knowledge base articl read more
Community Manager
July 01, 2021 18:22
Hi @ppaul , wanted to update this post also for future reference. At the moment it is not currently possible to support search private KB ar...read more
Solved
jalalfeghhi on March 30, 2021
We just went live with our KB. When user clicks on a category, then sub category, and finally the article, the URL that shows up in the browser is e.g.: https://kb.jumbula.com/live-activity-reminders . As you can use, the category name is not in read more
1 upvote
2 Replies
Accepted Solution
Most Valuable Member | Diamond Partner
March 30, 2021 14:20
Hi @jalalfeghhi It looks like automatic inclusion of category or sub-cataegory in the article URL isn't an option currently - although it ap...read more
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