Hi, I keep running into the problem where I'm able to restrict access to specific pages by list (which I want), but some of my users are blocked from accessing the frontpage of the knowledgebase when they login. For most users, they login read more
This is Nick from HelloDigital which represents the Korean HubSpot agency.
I found an essential agenda for significant improvements for Service Hub's Knowledge Base feature.
When we use property type "Multi-line text" in read more
Hi guys. Is there any way to contact support on the free plan? We switched from a plan to a free one temporarily, and accordingly, the help desk with information disappeared. Can I somehow get access temporary for personal use to see all read more
Hello interested parties and clever minds, We are currently working on setting up our KB. Question: How can we place 1 article under multiple (sub)categories. Context The KB is for our customers who use our SaaS applications. So a lot o read more
Hi, is there any way to subscribe users to Knowledge Base articles? I update articles in our Knowledge Base all the time, colleagues would like to know about these updates and new articles -- but I don't want to have to notify them myself. Is there read more
Hey there, Was hoping to get some help if possible. We're trying to support more of our teammates who need help quickly while out in the field via using the /hs-search-kb function to quickly share an article. These are knowledge base articl read more
We just went live with our KB. When user clicks on a category, then sub category, and finally the article, the URL that shows up in the browser is e.g.: https://kb.jumbula.com/live-activity-reminders . As you can use, the category name is not in read more
Hello ! I would like to know how to better filter articles on my knowledge base search on my chat bot. Indeed when I search articles with a keyword only 2 articles display at most, and i can't filter by categories ? Making the search results qu read more
Hello I posted a question about how to integrate service hub support form into a web app: https://community.hubspot.com/t5/HubSpot-Ideas/Integrating-Knowledge-Base-with-support-form-into-external-web/idi-p/385272 Not sure if I mis-posted or it g read more
Hi, We have a web app and are looking at integrating HubSpot KB and support form for opening tickets with it. In more detail: 1. We have a hosted web app, which has registered, authenticated users. These users do not typically exist in Hub read more