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  • Solved
    CecileMJ on October 01, 2021
    1 upvotes
    4 Replies
    Hi guys, Is there a way to customize a report to calculate the first time resolution of my tickets? This report does not exist by default and I seem to be unable to build it. The total number of customers who’s query or problem was resolved a...
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    Contributor
    October 08, 2021 05:57
    it works if I write Number of times contacted = 2 as I think that it counts ALL interactions including customers'mails
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