Knowledge Base Tool

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Solved
Roosi_Chris on November 09, 2022
Is there any way to change the Format of knowledge base articles? One article is only using a fraction of the space. We use the knowledge base for different kinds of dokumentation of company processes and the limited Article size (width) has a big i read more
0 upvote
2 Replies
Accepted Solution
Key Advisor | Elite Partner
November 09, 2022 07:13
Unfortunately there is not. HubSpot's knowledgebase feature is extremely limited when it comes to editing the appearance. They currently have it in p...read more
Stijn on October 05, 2022
Hi, We need to edit our knowledge base articles beforehand and publish them then all at the same time on a later date, together with a new the release of our product. It is however very difficult to to keep track of which articles have been edite read more
0 upvote
3 Replies
Key Advisor | Diamond Partner
October 06, 2022 07:26
It looks like this is not on the roadmap to be taken care of yet, here's what I found: https://community.hubspot.com/t5/HubSpot-Ideas/Revision-Histo...read more
Foxy on September 25, 2022
We have a specific page in our web app where we want to surface a specific Knowledgebase article in the chat widget, to help our users more easily navigate this part of our service, and minimise support interactions. I've found how to design a c read more
0 upvote
1 Reply
Key Advisor | Diamond Partner
September 26, 2022 07:32
@Foxy The Knowledge Lookup chatflow is designed for the user to search the knowledge based upon entry of a keyword. If you have a specific article...read more
Solved
arturlunardi on June 30, 2022
Hello, we are setting up hubspot services for maintenance services and we are strugling on some things. Example case: A tenant request a maintenance. In the visit, the workers realize that it will require hidraulic and electric services. The hi read more
0 upvote
3 Replies
Accepted Solution
Participant
July 04, 2022 12:09
Hi @JPanama , thanks for the reply! Actually I did consider that, but there a few problems with this solution. - For metrics like ROI and ROAS the...read more
Solved
MSenn on May 04, 2022
I created a category some time ago. This is displayed on the start page (as a tile). Now I have created another category including subcategories and articles. This category is not displayed on the start page. However, the status of the new category read more
0 upvote
3 Replies
Accepted Solution
Member
June 09, 2022 07:07
Go to Customize templace > Content > Page > Categories Then you have sliders to hide or not a category
Solved
JEpeneter on December 03, 2021
We just bought CMS Enterprise and Service Hub Pro this week. As part of ramping up Service Hub, Knowledgebase seemed to be the most logical first step (a lot less complicated than figureing our our ticket flows). Creating the KB and the first articl read more
0 upvote
4 Replies
Accepted Solution
Participant
December 07, 2021 07:29
An answer from HubSpot Sales Management: "In order to use Custom SSL, you have to purchase the add-on - it isn't packaged with anything else. If it w...read more
Solved
danny2327 on November 08, 2021
In our helpdesk we have recently updated some of the URLs of articles and Hubspot does a great job of redirecting to the new one if the old link is used, however this does not occur when the old link is used with an anchor: https://support.domain read more
0 upvote
1 Reply
Accepted Solution
Community Manager
November 09, 2021 14:51
Hello @danny2327 , thank you for providing more information, I would recommend connecting with HubSpot Technical Support , as Support is i...read more
CCourtland-Sm on October 19, 2021
We have a customer who has signed up to our KB but the password and log in is not working. So far have tried: Reset password - no luck Resend registration email - no luck Filled out all details AGAIN on our end to re-register Only thi read more
1 upvote
7 Replies
Community Manager
October 25, 2021 19:03
Hi @CCourtland-Sm , have you calleld into the Support line? I wanted to check in to see if you were able to connect with a new Support rep.
Solved
XAmbridgeLave on September 27, 2021
Hi Community, First time posting. I am trying to design my companies knowledge base, and have found that an infinite scroll style would fit perfectly with our articles and content. However, after a quick google I have not managed to find any inf read more
Accepted Solution
Guide | Diamond Partner
September 30, 2021 04:41
hey @XAmbridgeLave , ahh I just realized that we created our own manual KB template different than hubspots KB. Apologies, I don't think there is ...read more
MButera on September 13, 2021
Can menu & header be removed from Knowledge base? Can be the style CSS be modified from general templates configuration (website)? We need to embed it in a mobile app and current knowledge base configuration options seem insufficient to provid read more
0 upvote
1 Reply
Community Manager
September 15, 2021 04:47
Hi @MButera Thank you for reaching out. This article goes over what is possible to customize in the knowledge base. Anything else w...read more
Solved
GStubbs on August 21, 2021
Hi Community Recently we have adopted HubSpot Service Professional and we are setting up the client facing knowledge base. We are a software as a service business to the retail sector and have a massive library of measures/facts such as ATV or read more
0 upvote
3 Replies
Accepted Solution
Top Contributor | Partner
August 23, 2021 03:52
Hi @GStubbs , I honestly would do that with a hubDB and dynamic pages. The major advantage being importing the database very easily compared to k...read more
Solved
ACunnell on July 22, 2021
Hi there, I am struggling to find a definitive answer to this. Our whole knowdgedge base is private, with access managed via a list. We would like to be able to further restrict certain articles to a limited subgroup of users via another lis read more
2 upvotes
2 Replies
Accepted Solution
HubSpot Moderator
July 22, 2021 09:16
Hi @ACunnell , Thanks for reaching out! The private KB articles will not appear in the internal search for users who are not granted access to vie...read more
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