Knowledge Base Tool

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CeeKe on March 21, 2023
The search function in knowledge base is not matching multi-word phrases. For example, "Blue bicycle" will return several articles containing the work "bicycle" only. If I search only "Blue", then I get all the articles with "blue". The search sho read more
0 upvote
0 Reply
SJordan7 on February 22, 2023
Hi there, Can anyone offer any guideance on whether/ how to add image carousels to a Knowledge Base article? I'm unable to see a way to do this. This would be a sort of image slideshow to show different ways to fiold a product. I have the Servic read more
0 upvote
4 Replies
Community Manager
February 24, 2023 06:06
Hi @SJordan7 , You're welcome! 🙂 Are you able to click the reply button on the idea? Would you be able to share a screenshot of what you' more
nilabiska on February 08, 2023
Hello Dear HubSpot Community, Is there a possible way to add an article to multiple categories? We put the same articles for multiple categories to be able to make them accessible in different categories. But it seems that it is not good for read more
1 upvote
1 Reply
Thought Leader | Partner
February 08, 2023 17:03
HI @nilabiska it is not currently possible to add one article to more than one category, but you can upvote the idea here to let the project more
FlorianRenogyX on January 30, 2023
Hi, We want to create a FAQs page on our HubSpot website by selecting posts from the knowledge base. So that they are updated if we change the content in the KB. Is that possible? Thanks
0 upvote
1 Reply
Community Manager
February 01, 2023 06:09
Hi @FlorianRenogyX , Thank you for reaching out to the Community! I believe there is currently no option to do this in the software. I more
HarryAR on December 17, 2022
Hello, I am attempting to migrate all Knowledge Base (KB) content from Zendesk to HubSpot. I discovered that there is a menu option for this in HubSpot called "Smart copy" under the "Import" menu. See the attached screenshot for reference. read more
1 upvote
4 Replies
Community Manager
January 17, 2023 06:51
Hi @bdermoum , Thank you for reaching out! I can see that you currently have a ticket open with our technical support team. I would like to more
Roosi_Chris on November 09, 2022
Is there any way to change the Format of knowledge base articles? One article is only using a fraction of the space. We use the knowledge base for different kinds of dokumentation of company processes and the limited Article size (width) has a big i read more
0 upvote
2 Replies
Accepted Solution
Key Advisor | Elite Partner
November 09, 2022 07:13
Unfortunately there is not. HubSpot's knowledgebase feature is extremely limited when it comes to editing the appearance. They currently have it in more
Stijn on October 05, 2022
Hi, We need to edit our knowledge base articles beforehand and publish them then all at the same time on a later date, together with a new the release of our product. It is however very difficult to to keep track of which articles have been edite read more
1 upvote
3 Replies
Key Advisor | Diamond Partner
October 06, 2022 07:26
It looks like this is not on the roadmap to be taken care of yet, here's what I found: more
Foxy on September 25, 2022
We have a specific page in our web app where we want to surface a specific Knowledgebase article in the chat widget, to help our users more easily navigate this part of our service, and minimise support interactions. I've found how to design a c read more
0 upvote
1 Reply
Key Advisor | Diamond Partner
September 26, 2022 07:32
@Foxy The Knowledge Lookup chatflow is designed for the user to search the knowledge based upon entry of a keyword. If you have a specific more
arturlunardi on June 30, 2022
Hello, we are setting up hubspot services for maintenance services and we are strugling on some things. Example case: A tenant request a maintenance. In the visit, the workers realize that it will require hidraulic and electric services. The hi read more
0 upvote
3 Replies
Accepted Solution
July 04, 2022 12:09
Hi @JPanama , thanks for the reply! Actually I did consider that, but there a few problems with this solution. - For metrics like ROI and ROAS more
MSenn on May 04, 2022
I created a category some time ago. This is displayed on the start page (as a tile). Now I have created another category including subcategories and articles. This category is not displayed on the start page. However, the status of the new category read more
0 upvote
3 Replies
Accepted Solution
June 09, 2022 07:07
Go to Customize templace > Content > Page > Categories Then you have sliders to hide or not a category
JEpeneter on December 03, 2021
We just bought CMS Enterprise and Service Hub Pro this week. As part of ramping up Service Hub, Knowledgebase seemed to be the most logical first step (a lot less complicated than figureing our our ticket flows). Creating the KB and the first articl read more
0 upvote
4 Replies
Accepted Solution
December 07, 2021 07:29
An answer from HubSpot Sales Management: "In order to use Custom SSL, you have to purchase the add-on - it isn't packaged with anything else. If it more
danny2327 on November 08, 2021
In our helpdesk we have recently updated some of the URLs of articles and Hubspot does a great job of redirecting to the new one if the old link is used, however this does not occur when the old link is used with an anchor: https://support.domain read more
0 upvote
1 Reply
Accepted Solution
Community Manager
November 09, 2021 14:51
Hello @danny2327 , thank you for providing more information, I would recommend connecting with HubSpot Technical Support , as Support is more
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