The search function in knowledge base is not matching multi-word phrases. For example, "Blue bicycle" will return several articles containing the work "bicycle" only. If I search only "Blue", then I get all the articles with "blue". The search sho read more

Hi there, Can anyone offer any guideance on whether/ how to add image carousels to a Knowledge Base article? I'm unable to see a way to do this. This would be a sort of image slideshow to show different ways to fiold a product. I have the Servic read more

Hello Dear HubSpot Community, Is there a possible way to add an article to multiple categories? We put the same articles for multiple categories to be able to make them accessible in different categories. But it seems that it is not good for read more

Hi, We want to create a FAQs page on our HubSpot website by selecting posts from the knowledge base. So that they are updated if we change the content in the KB. Is that possible? Thanks

Hello, I am attempting to migrate all Knowledge Base (KB) content from Zendesk to HubSpot. I discovered that there is a menu option for this in HubSpot called "Smart copy" under the "Import" menu. See the attached screenshot for reference. read more

Is there any way to change the Format of knowledge base articles? One article is only using a fraction of the space. We use the knowledge base for different kinds of dokumentation of company processes and the limited Article size (width) has a big i read more

Hi, We need to edit our knowledge base articles beforehand and publish them then all at the same time on a later date, together with a new the release of our product. It is however very difficult to to keep track of which articles have been edite read more

We have a specific page in our web app where we want to surface a specific Knowledgebase article in the chat widget, to help our users more easily navigate this part of our service, and minimise support interactions. I've found how to design a c read more

Hello, we are setting up hubspot services for maintenance services and we are strugling on some things. Example case: A tenant request a maintenance. In the visit, the workers realize that it will require hidraulic and electric services. The hi read more

I created a category some time ago. This is displayed on the start page (as a tile). Now I have created another category including subcategories and articles. This category is not displayed on the start page. However, the status of the new category read more

We just bought CMS Enterprise and Service Hub Pro this week. As part of ramping up Service Hub, Knowledgebase seemed to be the most logical first step (a lot less complicated than figureing our our ticket flows). Creating the KB and the first articl read more

In our helpdesk we have recently updated some of the URLs of articles and Hubspot does a great job of redirecting to the new one if the old link is used, however this does not occur when the old link is used with an anchor: https://support.domain read more