Knowledge Base Tool

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ZoBrown on February 01, 2024
Hello Everybody, I was looking for some recomendations. My company just switched over from Salesforce to Hubspot. I'm a certifced Salesforce Admin but trying to learn the Hubspot ecosystem. What certifications do you recomend me to get to be a Hubs read more
Hall of Famer | Partner
February 02, 2024 00:16
Hi @ZoBrown , Welcome to the HubSpot community! I'd recommend starting with the software certifications: https://academy.hubspot.com/course...read more
Solved
JEggert1 on January 10, 2024
We are moving to HubSpot. Is it possible to allow each customer (and us) to have access to specific articles in the KB that only apply to them? The reason is that we sometimes have to create/support very client-specific processes for certain clien read more
0 upvote
1 Reply
Accepted Solution
Participant
January 11, 2024 01:08
Hi @JEggert1 , Though, you can set-up member-registration to access private content but to provide specific access of specific content to some ...read more
Solved
skylightipv on November 13, 2023
Can anyone tell me why when importing a KB article using a CSV file I always get an import error for a <table>..</table> ? The HTML works perfectly in a browser so I have no idea why it wouldn't be valid. Does it need to be within i read more
Accepted Solution
Community Manager
November 13, 2023 11:37
Hello @skylightipv , thank you for posting in our Community! Currently, knowledge base imports have the following limitations: Tables cannot be i...read more
Solved
Saytekin on November 02, 2023
When we upload or paste a large image to the KB editing screen, we encounter height and width problems, we need more space for our images because when the article is live on our page, these large images do not look good or readable for our customer read more
0 upvote
1 Reply
Accepted Solution
Guide | Gold Partner
November 02, 2023 16:22
@Saytekin I saw your issue, and I want to help you out. Honestly, I'm a bit surprised too because it seems like a bug with the tool. But don't wor...read more
Solved
Samantha_S on October 11, 2023
I want to upload an image to the Header background and would like to know the required size to optimize the image for that space. Thanks!
1 upvote
2 Replies
Accepted Solution
Key Advisor | Diamond Partner
October 12, 2023 09:02
Hey @Samantha_S I recommend here a complete guide on how you can customize your Knowledge base https://knowledge.hubspot.com/knowledge-base...read more
Lanchan on September 25, 2023
Hi Team, I am trying to set up my Knowledge base in Hubspot bottom right below unable to click on the next step. I'm also part of Service Hub Pro customers plan. Please assisist
0 upvote
1 Reply
Key Advisor
September 25, 2023 05:01
Hi @Lanchan Is there a message when you hover over the next button? If you have a Pro subscription, I would recommend reaching out to ...read more
Solved
BKostielney on September 05, 2023
Hi, we're looking to embed our Hubspot Knowledge Base into our company website and are looking for some guidance on how to do that. We're hoping to replace our current FAQ page with our Hubspot Knowledge Base in some fashion. https://versomini read more
0 upvote
2 Replies
Accepted Solution
Contributor
September 14, 2023 10:50
@BKostielney This isn't something that we've found to be possible with HubSpot's current Knowledge Base toolkit. I've spoken with HubSpot on multip...read more
Solved
dylanrivas on August 31, 2023
I copied most of our knowledge base articles from google docs to the Hubspot directly without issue, including all images. For a few documents I had to copy to MS Word, then to Hubspot. I don't know why, but this solved my problem for 1-2 documents. read more
0 upvote
1 Reply
Accepted Solution
Community Manager
September 01, 2023 04:21
Hi @dylanrivas , Thanks for reaching out to the Community! This is strange indeed! If you haven't done so yet, I would recommend upload...read more
Solved
KCamacho4 on August 23, 2023
I am currently creating a newsletter in HubSpot using a template. I would love to have a feature intergrated that either allows viewers of it to 'like' and/or 'comment' on certain sections of the newsletter that they like or a feature that show read more
1 upvote
2 Replies
Accepted Solution
Recognized Expert | Platinum Partner
August 23, 2023 08:23
Hi @KCamacho4 , Theoretically, you could do this with CTAs or even links. It's not exactly the same as liking something on social media for i...read more
SCruz11 on July 28, 2023
I'm wondering if there's a simpler method to check the original publication date of an article. Currently, the only information I have access to in HubSpot is the modified date for recently created articles. To keep track of the "created on" dates, read more
0 upvote
9 Replies
Most Valuable Member | Elite Partner
August 02, 2023 08:16
Including those details in the articles is a great callout @JenBergren - love that!
Solved
egami on July 27, 2023
I think HubSpot automatically caches pages and files on both CDN and in browsers. I have some questions about cache management in knowledge base articles. What I want to do After editing a knowledge base article, I want the latest data t read more
Accepted Solution
Key Advisor | Partner
July 27, 2023 10:59
Hey @egami HubSpot uses cloudflare as the CDN, I've found the cache times to be quite tempermental tbh. I know with publishing pages it does att...read more
Solved
egami on July 26, 2023
I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking read more
Accepted Solution
Top Contributor | Partner
July 27, 2023 12:53
Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look fo...read more
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