We have about 500 articles in the knowledge base. So, if for example, we want to proofread / update articles on a certain topic, or from a certain author, we use the search function and the filters that are available in the knowledge base. Unfortu Leia mais

We are trying to edit global content in the footer of the Knowledge Base articles. I'm not an admin but I'm working closely with a super admin. I have design permissions and a Service Professional seat. Neither of us has the correct permissions to e Leia mais

Is it possible to search multiple kbs at the same time and then to filter the results based on kbs? It seems that something like this is happening on the Hubspot Help Center.

Hello, I read a lot about customizing your knowledge base to include your company logo, header, footer, etc. However, am not able to add the company's icon/logo to the browser itself so it appears [photo as a sample of how Hubspot's logo app Leia mais

Hi, Currently testing with overwriting some basic css, in this example the search box used in the new knowledge base. In the example I'm trying to overwrite the . hs-kb-search-input-wrapper. I added a stylesheet with the class, but it do Leia mais

I want my knowledge base to have the same domain as my website, but I'm not given that option. Is there any way to set a knowledge base domain to the same domain as your website? If not, is there any way to set a knowledge base domain to a subd Leia mais

I have the problem that the english version of that article don`t appear in the correct categorie which it should be belonging the German version (primary version). In German it should be "Mein Konto" and in the english version in "My accoun Leia mais

Hello, we are currently trying to create a 2nd version of our knowledge base for a specific large client. They will be part of a 2nd access group and I understand how to tailor content by access group, but what we really want is to create a client b Leia mais

Hey Guys, Independent dev here - I wanted to share this tool I've been working on recently. It's called Instant Knowledge Base - it turns your helpdesk tickets into a nice, high information knowledge base. I got the idea when I was wor Leia mais

We have built our knowledgebase and added selected the option to block the page from seach engines and added <meta name="robots" content="noindex"> to reach individual article page header. This works with Google and Safari but not with Bing. Leia mais

I'm gonna attempt to show case that the numbered list can be improved from canvas-toolbar when creating an article. I added a picture as an example. I'm demonstrating an issue with the numbered list feature in the canvas-toolbar. As yo Leia mais

We want to display in KB articles which type of subscription this article apply for, perferabbly on the top. Something like : This article applies for "Subscription, 1, 2 and 3" Now i know we can write it as a text, the quetion if there is Leia mais