Knowledge Base Tool

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解決済み
SSundarram 2月 07日, 2024
Hi, I am not technical, hence this question to the community: Does anyone know if Hubspot's API's provide a mechanism for our webapp that collects new user registration or allows an already registered user to pass this information to Hubspot and a 続きを読む
0 いいね!
3 コメント
Accepted Solution
コミュニティーマネージャー
2月 08日, 2024 08:54
Hey @SSundarram , thank you for posting in our Community! HubSpot's API does provide mechanisms that could help achieve the functionality yo...続きを読む
Chen1 1月 09日, 2024
Hi, Regarding the Knowledge Base function, does the offical Hubspot APP(IOS/Android) support this?
0 いいね!
3 コメント
殿堂入り | Solutions Partner
1月 09日, 2024 07:07
Hi @Chen1 , If my previous reply answered your initial question, please mark it as an accepted solution! Regarding playbooks, they aren'...続きを読む
解決済み
AStewartITI 11月 17日, 2023
In Knowledge Base - Global Footer - Social Network, can anyone tell me how to update the Twitter symbol from the bird to the X? It can be easily done in a landing page but doesn't seem to be a KB option.
1 いいね!
10 コメント
Accepted Solution
コミュニティーマネージャー
11月 17日, 2023 13:54
Hi @AStewartITI , thank you for flagging! I'll send this to our product team and report back! Thanks for the ping @TomM2 ! 🙂 Cheers M...続きを読む
解決済み
MCrivellaro 11月 16日, 2023
Hi there, Does anyone know if there is capability in hubspot to create a fully searchable FAQ section where you can add keywords, links, images etc. I've seen part of the wiki page that hubspot offers but the FAQ we would like to create will i 続きを読む
1 いいね!
2 コメント
Accepted Solution
キーアドバイザー | Diamond Partner
11月 17日, 2023 05:34
Hey @MCrivellaro Yes, HubSpot does offer the capability to create a searchable FAQ section. You can create this in HubSpot through Hub...続きを読む
FionaP 11月 14日, 2023
I am looking at customization of the chatbot widget to include knowledge base articles and relevant links, such as our tutorial videos, before giving the option to our users to get to the chatbot. Similar to what Hubspot Support has. Is there a wa 続きを読む
0 いいね!
5 コメント
投稿者
12月 10日, 2023 18:16
Hi Fiona, This is available with Service Hub Pro and Enterprise. Please let me know if you need any assistance.
解決済み
skylightipv 11月 13日, 2023
Can anyone tell me why when importing a KB article using a CSV file I always get an import error for a <table>..</table> ? The HTML works perfectly in a browser so I have no idea why it wouldn't be valid. Does it need to be within i 続きを読む
0 いいね!
2 コメント
Accepted Solution
コミュニティーマネージャー
11月 13日, 2023 11:37
Hello @skylightipv , thank you for posting in our Community! Currently, knowledge base imports have the following limitations: Tables cannot be i...続きを読む
解決済み
KLondo 10月 24日, 2023
I am having difficulties in adding subcategories in other languages to existing Knowledge base topics, categories, etc. Can anyone help? When I enter the information where I think I am supposed to, I am not given the option to update/save.
0 いいね!
7 コメント
Accepted Solution
キーアドバイザー | Diamond Partner
10月 25日, 2023 02:16
Hey @KLondo Happy to help here : ) Have you followed all the steps correctly mentioned in this article here: https://knowledge.hubspo...続きを読む
ACandian 9月 15日, 2023
Hi everyone, how come that when I'm trying to import in the Knowledge base some articles that were been exported from the very same hubspot KB, the HTML of the body get all messed up? I have a serious amount of articles in multilanguage and 続きを読む
0 いいね!
7 コメント
最優秀メンバー | Diamond Partner
9月 20日, 2023 10:44
@ACandian ah, I see - so you're exporting in one language and then re-importing in a second language. Have you tried any of the other formats...続きを読む
解決済み
egami 7月 27日, 2023
I think HubSpot automatically caches pages and files on both CDN and in browsers. I have some questions about cache management in knowledge base articles. What I want to do After editing a knowledge base article, I want the latest data t 続きを読む
0 いいね!
5 コメント
Accepted Solution
キーアドバイザー | Solutions Partner
7月 27日, 2023 10:59
Hey @egami HubSpot uses cloudflare as the CDN, I've found the cache times to be quite tempermental tbh. I know with publishing pages it does att...続きを読む
解決済み
egami 7月 26日, 2023
I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking 続きを読む
Accepted Solution
トップ投稿者 | Solutions Partner
7月 27日, 2023 12:53
Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look fo...続きを読む
解決済み
AStewartITI 7月 07日, 2023
I want to set up four different Knowledge Bases, each with different specialist content. Can I set it up so that Person A can edit and publish content in the Finance FAQs KB, but not in Sales or Research or any other knowledge base? As far as I 続きを読む
0 いいね!
2 コメント
Accepted Solution
殿堂入り | Solutions Partner
7月 07日, 2023 06:59
Hi @AStewartITI , As far as I know, that's correct. Neither are there granular user-based permissions by knowledgebase, nor are there partitio...続きを読む
解決済み
brycekunkel 5月 10日, 2023
I'm creating our knowledge base, but the search term isnt showing in my search results page. Any idea why that would be happening?
0 いいね!
2 コメント
Accepted Solution
コミュニティーマネージャー
5月 11日, 2023 12:53
Hi @brycekunkel , I hope you are doing well. Could you please clear cache from your browser? Steps here . If this process does no...続きを読む
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