Knowledge Base Tool

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ACandian on September 15, 2023
Hi everyone, how come that when I'm trying to import in the Knowledge base some articles that were been exported from the very same hubspot KB, the HTML of the body get all messed up? I have a serious amount of articles in multilanguage and read more
0 upvote
7 Replies
Thought Leader | Diamond Partner
September 20, 2023 10:44
@ACandian ah, I see - so you're exporting in one language and then re-importing in a second language. Have you tried any of the other more
egami on July 27, 2023
I think HubSpot automatically caches pages and files on both CDN and in browsers. I have some questions about cache management in knowledge base articles. What I want to do After editing a knowledge base article, I want the latest data t read more
Accepted Solution
Key Advisor | Partner
July 27, 2023 10:59
Hey @egami HubSpot uses cloudflare as the CDN, I've found the cache times to be quite tempermental tbh. I know with publishing pages it does more
egami on July 26, 2023
I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking read more
Accepted Solution
Top Contributor | Partner
July 27, 2023 12:53
Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look more
AStewartITI on July 07, 2023
I want to set up four different Knowledge Bases, each with different specialist content. Can I set it up so that Person A can edit and publish content in the Finance FAQs KB, but not in Sales or Research or any other knowledge base? As far as I read more
0 upvote
2 Replies
July 07, 2023 07:14
Thanks @karstenkoehler . I thought that was the case. We're only a small organisation and this access issue is important to us, so it's got to more
brycekunkel on May 10, 2023
I'm creating our knowledge base, but the search term isnt showing in my search results page. Any idea why that would be happening?
0 upvote
2 Replies
Accepted Solution
Community Manager
May 11, 2023 12:53
Hi @brycekunkel , I hope you are doing well. Could you please clear cache from your browser? Steps here . If this process does more
JReinartz on May 10, 2023
Please add a function that lets us copy complete tables (with all layouts/formats) from one article to another. Right now, you can only clone tables in the very same article. If you copy a table (to clipboard) it will lose its properties and will on read more
0 upvote
1 Reply
Accepted Solution
Community Manager
May 11, 2023 12:26
Hi @JReinartz , I hope you are doing well. Thank you for reaching out and for your feedback. I found a similar idea submitted here . more
JMcKellow on May 08, 2023
Has anyone encountered the thing where you paste an image into a knowledgebase article and it is immediately replaced with a different image? Other random images that are used elsewhere in some completely different article appear to be dropped in in read more
1 upvote
1 Reply
Accepted Solution
Recognized Expert
May 08, 2023 20:41
Hey @JMcKellow , thanks for reaching out! That is super weird, and I can't say I've experienced the issue before. Are you copying and pasting more
DKeating on April 28, 2023
Is it possible to use Sub-categories on the 'Tiles' template for the Home Page? We have two distinct groups of Categories. 'How to use the product' and 'How to manage users' each with their own Categories and Articles. We currently use Help read more
1 upvote
6 Replies
May 22, 2023 16:55
Thanks for your reply - the simplest solution right now seems to be stick with HelpScout.
tZhou6 on March 22, 2023
Hi guys,I'm new to HubSpot. It seems the knowledge base function is just for customers right? I would like to know is there a Knowledge base just for agents for better and quicker answer for the his/her customers? If yes, in which version of HubSpot read more
1 upvote
3 Replies
Community Manager
March 24, 2023 11:50
Hi @tZhou6 , Thanks for the additional details! You are correct -- playbooks would be the best tool to use in this case 🙂 You can more
PIons on March 21, 2023
Hi, I've uploaded the video but it's cropped. When I hover over the options above it suggested you can disable full width to set specific dimensions. I can't seem to find that option. Thanks, Phoebe
0 upvote
1 Reply
Community Manager
March 22, 2023 10:50
Hi @PIons , Thank you for reaching out to the Community! When you select the embedded video in the editor, you should see these controls at more
FraserKeddie on March 20, 2023
Hi, I am looking to add a date (and possibly time) at the top of a Knowledge Base article so the user can see when it was last edited or updated. Since it appears this functionality does not exist, it may be this needs to be javascript or a job read more
Accepted Solution
March 20, 2023 10:51
Hi @Whitney Thank you for the help! The solution was to copy the code from the article you shared directly into the Knowledge Base article. I more
AKass on March 17, 2023
I've noticed over about the past week that when I enter Keywords for Search to our Knowledgebase articles, I'm seeing an abbreviated and unorganized list of my keywords with repeated prompts to Load More. There is no order to how terms are presented read more
0 upvote
1 Reply
Community Manager
March 20, 2023 04:29
Hi @AKass , Thanks for reaching out to the Community! Thank you for reporting this behavior. I would recommend connecting with more
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