Knowledge Base Tool

Filter by
  • All labels
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • No Replies Yet
Solved
AStewartITI on November 17, 2023
In Knowledge Base - Global Footer - Social Network, can anyone tell me how to update the Twitter symbol from the bird to the X? It can be easily done in a landing page but doesn't seem to be a KB option.
1 upvote
3 Replies
Accepted Solution
Community Manager
November 17, 2023 13:54
Hi @AStewartITI , thank you for flagging! I'll send this to our product team and report back! Thanks for the ping @TomM2 ! 🙂 Cheers M...read more
Solved
MCrivellaro on November 16, 2023
Hi there, Does anyone know if there is capability in hubspot to create a fully searchable FAQ section where you can add keywords, links, images etc. I've seen part of the wiki page that hubspot offers but the FAQ we would like to create will i read more
1 upvote
1 Reply
Accepted Solution
Guide | Partner
November 17, 2023 05:34
Hey @MCrivellaro Yes, HubSpot does offer the capability to create a searchable FAQ section. You can create this in HubSpot through Hub...read more
FionaP on November 14, 2023
I am looking at customization of the chatbot widget to include knowledge base articles and relevant links, such as our tutorial videos, before giving the option to our users to get to the chatbot. Similar to what Hubspot Support has. Is there a wa read more
0 upvote
4 Replies
Member
November 20, 2023 09:40
Solved
skylightipv on November 13, 2023
Can anyone tell me why when importing a KB article using a CSV file I always get an import error for a <table>..</table> ? The HTML works perfectly in a browser so I have no idea why it wouldn't be valid. Does it need to be within i read more
Accepted Solution
Community Manager
November 13, 2023 11:37
Hello @skylightipv , thank you for posting in our Community! Currently, knowledge base imports have the following limitations: Tables cannot be i...read more
Solved
KLondo on October 24, 2023
I am having difficulties in adding subcategories in other languages to existing Knowledge base topics, categories, etc. Can anyone help? When I enter the information where I think I am supposed to, I am not given the option to update/save.
0 upvote
7 Replies
Accepted Solution
Guide | Partner
October 25, 2023 02:16
Hey @KLondo Happy to help here : ) Have you followed all the steps correctly mentioned in this article here: https://knowledge.hubspo...read more
ACandian on September 15, 2023
Hi everyone, how come that when I'm trying to import in the Knowledge base some articles that were been exported from the very same hubspot KB, the HTML of the body get all messed up? I have a serious amount of articles in multilanguage and read more
0 upvote
7 Replies
Thought Leader | Diamond Partner
September 20, 2023 10:44
@ACandian ah, I see - so you're exporting in one language and then re-importing in a second language. Have you tried any of the other formats...read more
Solved
egami on July 27, 2023
I think HubSpot automatically caches pages and files on both CDN and in browsers. I have some questions about cache management in knowledge base articles. What I want to do After editing a knowledge base article, I want the latest data t read more
Accepted Solution
Key Advisor | Partner
July 27, 2023 10:59
Hey @egami HubSpot uses cloudflare as the CDN, I've found the cache times to be quite tempermental tbh. I know with publishing pages it does att...read more
Solved
egami on July 26, 2023
I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking read more
Accepted Solution
Top Contributor | Partner
July 27, 2023 12:53
Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look fo...read more
Solved
AStewartITI on July 07, 2023
I want to set up four different Knowledge Bases, each with different specialist content. Can I set it up so that Person A can edit and publish content in the Finance FAQs KB, but not in Sales or Research or any other knowledge base? As far as I read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
July 07, 2023 06:59
Hi @AStewartITI , As far as I know, that's correct. Neither are there granular user-based permissions by knowledgebase, nor are there partitio...read more
Solved
brycekunkel on May 10, 2023
I'm creating our knowledge base, but the search term isnt showing in my search results page. Any idea why that would be happening?
0 upvote
2 Replies
Accepted Solution
Community Manager
May 11, 2023 12:53
Hi @brycekunkel , I hope you are doing well. Could you please clear cache from your browser? Steps here . If this process does no...read more
Solved
JReinartz on May 10, 2023
Please add a function that lets us copy complete tables (with all layouts/formats) from one article to another. Right now, you can only clone tables in the very same article. If you copy a table (to clipboard) it will lose its properties and will on read more
0 upvote
1 Reply
Accepted Solution
Community Manager
May 11, 2023 12:26
Hi @JReinartz , I hope you are doing well. Thank you for reaching out and for your feedback. I found a similar idea submitted here . I...read more
Solved
JMcKellow on May 08, 2023
Has anyone encountered the thing where you paste an image into a knowledgebase article and it is immediately replaced with a different image? Other random images that are used elsewhere in some completely different article appear to be dropped in in read more
1 upvote
1 Reply
Accepted Solution
Recognized Expert | Partner
May 08, 2023 20:41
Hey @JMcKellow , thanks for reaching out! That is super weird, and I can't say I've experienced the issue before. Are you copying and pasting ...read more
cancel
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.