Knowledge Base Tool

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  • Solved
    CMarritt on November 18, 2021
    6 Replies
    Hi, We have archived an out of date article. However when someone searched 'brand name iPad' this archived article appears in the search: But when you click through there's no article because it's archived?? The only way around this ...
    Community Manager
    November 19, 2021 05:37
    Thank you @karstenkoehler !
  • Solved
    HAgustsson on November 15, 2021
    1 Replies
    Hi, My problem is that the language list is missing a language. In the language settings inside the knowledge base, it only contains a fixed list of languages. I am wondering if I could add the Icelandic language there?
    Hall of Famer
    November 15, 2021 05:50
    Hi @HAgustsson , Unfortunately not, this list is limited. HubSpot offers pre-written translations for some parts of the tool and I assume th...
  • Solved
    fafaba on October 26, 2021
    5 Replies
    Hi, At my company we are dealing with markets in differents countries, germany, ireland, france, italy spain etc. So we are doing some contents in many differents languages. But we are publishing some articles only in english. However arti...
    October 29, 2021 00:44
    Yes I suppose this is the only solution, that would have been great if Hubspot offer the option to automatically publish the article in english in ot...
  • Solved
    CecileMJ on October 11, 2021
    3 Replies
    Hi guys, I would like to be able to rank/arrange the article of my knowledge base the way I want and not in a random fashion. I have the startup version, is that possible? How are they ranked? alphabetically or last written is up the list?
    October 12, 2021 04:24
    I have this subscription and O already organized my KB by categories and subcatefories. But I would like some articles to come before others etc
  • Solved
    fafaba on October 06, 2021
    2 Replies
    Hi, My question will be simple and my title resume it : What can be edited / changed into the knowledge base of hubspot. My company is starting to use and i'm in charge of it so i'd like to know if there is possibility to edit the home pag...
    Top Contributor | Diamond Partner
    October 07, 2021 01:31
    Hi @fafaba , You can set up the HubSpot KB accoding to your requiremnets. You can choose the templates, you can choose the home colour for your KB...
  • Solved
    XAmbridgeLave on September 27, 2021
    9 Replies
    Hi Community, First time posting. I am trying to design my companies knowledge base, and have found that an infinite scroll style would fit perfectly with our articles and content. However, after a quick google I have not managed to find any inf...
    October 15, 2021 05:54
    Hey @jonchim Just wanted to ask if you are able to walk me through your KB template building tool? I think we are willing to put the resources on c...
  • lisaellington on September 20, 2021
    3 Replies
    Does anyone know the timeline for knowledge base getting updated? It's a great idea but the tool is simple as it is today. Thanks!
    September 22, 2021 06:10
    For starters It would be great if the templates were customizable. I'd also like to see a way to copy/paste copy content with anchors that work. Ac...
  • Solved
    CBennett8 on September 14, 2021
    1 Replies
    Is there a way to customize the content that appears when a search returns no results? We find customers searching for things that would not belong in our KB, but have a common enough theme that we would like to be able to provide someth...
    HubSpot Moderator
    September 15, 2021 11:04
    Hi @CBennett8 , Thanks for reaching out to the Community! Looking through Customize your knowledge base template and Customize knowledge bas...
  • JenBergren on September 02, 2021
    4 Replies
    We have about 200 articles in our private internal Knowledge Base. I have been looking into ways to show which team member owns which articles, so they know which articles they are responsible for keeping up to date. I looked through all posts her...
    Top Contributor | Diamond Partner
    September 12, 2021 15:52
    Thank you @TiphaineCuisset !
  • larissa_cai on August 27, 2021
    1 Replies
    When we create multi-language KB article for an EN version, we lose the EN texts in the multi-language article, which means we need to copy all texts incl. pics, tables and other format into multi-language article. It's time-consuming. Could we keep...
    Community Manager
    August 30, 2021 03:46
    Hi @larissa_cai Welcome to the Community! Have you followed these steps from this article from our knowledge base on how to create kn...
  • Solved
    MKhan6 on August 10, 2021
    3 Replies
    Is there an integrated ticketing system within the Hubspot Knowledge Base or would we have to add a 3rd party ticketing system? If it is integrated what are some more details on it?
    Hall of Famer
    August 10, 2021 11:03
    Hi @MKhan6 , You can find a tutorial for this here: Add a support form to your knowledge base (This is a Service Hub Professional or E...
  • Solved
    MKhan6 on August 10, 2021
    2 Replies
    If I add a Hubspot KB to my website how would the sign-on process work for the users? Will it be single sign-on or seperate from user account? I need more detail in regards to user accounts.
    October 12, 2021 03:24
    Hi @karstenkoehler , I'm also looking into restricting certain articles within our Knowledge Base. But it seems a bit odd to ask our users to s...
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