Knowledge Base Tool

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LKramer3 on February 07, 2025
We have about 500 articles in the knowledge base. So, if for example, we want to proofread / update articles on a certain topic, or from a certain author, we use the search function and the filters that are available in the knowledge base. Unfortu read more
0 upvote
1 Reply
Community Manager
February 07, 2025 10:08
Hey @LKramer3 , happy Friday! Currently, HubSpot doesn’t have a built-in option to save filter settings in the Knowledge Base. When y...read more
Solved
AimeeV-UL on January 10, 2025
We are trying to edit global content in the footer of the Knowledge Base articles. I'm not an admin but I'm working closely with a super admin. I have design permissions and a Service Professional seat. Neither of us has the correct permissions to e read more
0 upvote
3 Replies
Accepted solution
Community Manager
January 15, 2025 14:13
Thank you so much for that thorough walkthrough, @AimeeV-UL ! That makes sense. So the module you are trying to edit in the footer is a menu modul...read more
Solved
MMcLane on December 11, 2024
Is it possible to search multiple kbs at the same time and then to filter the results based on kbs? It seems that something like this is happening on the Hubspot Help Center.
0 upvote
4 Replies
Accepted solution
Key Advisor | Diamond Partner
December 11, 2024 12:21
Hi @MMcLane , At the moment, it isn't possible to filter Knowledge Base (KB) search results by specific sources after conducting a search. Ho...read more
Solved
Bayanitani89 on December 03, 2024
Hello, I read a lot about customizing your knowledge base to include your company logo, header, footer, etc. However, am not able to add the company's icon/logo to the browser itself so it appears [photo as a sample of how Hubspot's logo app read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
December 03, 2024 04:39
Hi @Bayanitani89 , This would be the favicon, you can find instructions here: https://knowledge.hubspot.com/branding/edit-your-logo-favicon-a...read more
Solved
Nisse_ on December 02, 2024
Hi, Currently testing with overwriting some basic css, in this example the search box used in the new knowledge base. In the example I'm trying to overwrite the . hs-kb-search-input-wrapper. I added a stylesheet with the class, but it do read more
0 upvote
2 Replies
Accepted solution
Thought Leader | Platinum Partner
December 03, 2024 07:17
Hey @Nisse_ I don't believe the KB supports css customisations right now, so attaching the stylesheet to the domain likely won't load your styleshe...read more
Solved
BSchwartz1 on November 24, 2024
I want my knowledge base to have the same domain as my website, but I'm not given that option. Is there any way to set a knowledge base domain to the same domain as your website? If not, is there any way to set a knowledge base domain to a subd read more
0 upvote
1 Reply
Accepted solution
Key Advisor
November 24, 2024 07:45
Hi @BSchwartz1 Unless you are using HubSpot to host your website, you can not host the HubSpot knowledge base on the same domain, it's simpl...read more
Solved
TanjaLandsberg on November 06, 2024
I have the problem that the english version of that article don`t appear in the correct categorie which it should be belonging the German version (primary version). In German it should be "Mein Konto" and in the english version in "My accoun read more
1 upvote
3 Replies
Accepted solution
Contributor
December 13, 2024 04:01
It is may be due to lack of that plugin performance. As far as i know, sometimes these plugins cause trouble while translating things in the proper s...read more
Solved
ESlater on October 28, 2024
Hello, we are currently trying to create a 2nd version of our knowledge base for a specific large client. They will be part of a 2nd access group and I understand how to tailor content by access group, but what we really want is to create a client b read more
0 upvote
3 Replies
Accepted solution
Thought Leader | Platinum Partner
October 29, 2024 06:20
Hey @ESlater when you create the 2nd knowledgebase, could you just upload the logo of your client instead of your own? What specifically are you ha...read more
Solved
JTolley on October 24, 2024
Hey Guys, Independent dev here - I wanted to share this tool I've been working on recently. It's called Instant Knowledge Base - it turns your helpdesk tickets into a nice, high information knowledge base. I got the idea when I was wor read more
0 upvote
5 Replies
Accepted solution
Key Advisor | Partner
October 24, 2024 06:38
Hey @JTolley That sounds like a fantastic tool! Instant Knowledge Base could really assist small companies in streamlining their customer s...read more
Solved
KKennedy8 on October 22, 2024
We have built our knowledgebase and added selected the option to block the page from seach engines and added <meta name="robots" content="noindex"> to reach individual article page header. This works with Google and Safari but not with Bing. read more
0 upvote
2 Replies
Accepted solution
Participant | Platinum Partner
October 22, 2024 10:52
No idex should work: https://www.bing.com/webmasters/help/block-urls-from-bing-264e560a#:~:text=The%20best%20way%20to%20block,not%20appear%20in%20se...read more
IsaiahSynkwise on October 21, 2024
I'm gonna attempt to show case that the numbered list can be improved from canvas-toolbar when creating an article. I added a picture as an example. I'm demonstrating an issue with the numbered list feature in the canvas-toolbar. As yo read more
0 upvote
1 Reply
Participant
October 21, 2024 01:19
What if you type 1. (one period), this should automatically put you in that number Style. (Word does this)? I never understood "why whoever invented...read more
Solved
JoshVe on October 14, 2024
We want to display in KB articles which type of subscription this article apply for, perferabbly on the top. Something like : This article applies for "Subscription, 1, 2 and 3" Now i know we can write it as a text, the quetion if there is read more
1 upvote
2 Replies
Accepted solution
Key Advisor | Partner
October 14, 2024 10:26
Hey @JoshVe You can use categories and subcategories to organize your knowledge base. You can also use tags to improve your search results an...read more
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