Knowledge Base Tool

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Solved
SCruz11 on March 01, 2024
I'd like to build a report on specific articles to include insights from the article pages. Is there a way to export information such as article views and feedback for a specific period?
Accepted Solution
Most Valuable Member | Diamond Partner
March 01, 2024 17:10
Hi @SCruz11 all of the knowledge base insights are contained within the knowledge base tool, there isn't a way to export the data (only the article...read more
skylightipv on February 29, 2024
Can I use the Hubspot tracking code from our website for the knowledge base articles? If so I assume it's just by copying the tracking script html into the Additional Options setting
0 upvote
3 Replies
Most Valuable Member | Diamond Partner
February 29, 2024 16:33
Hi @skylightipv that's correct, the code is added automatically by HubSpot directly which is how the analytics data is generated. This artic...read more
Solved
Richard6 on February 26, 2024
Hi everyone, Every country has a different edition of our program with unique material in addition to different languages. How can I create distinct knowledge bases, one for every nation? I've attempted to use the SSO list function now, but it read more
1 upvote
3 Replies
Accepted Solution
Most Valuable Member | Elite Partner
February 27, 2024 08:15
+1 to @Jnix284 here, @Richard6 . This should work for you!
FredSlade on February 26, 2024
Our knowledge base is being created, however the search keyword isn't appearing on my page of results. Do you know why that might be taking place?
0 upvote
1 Reply
Key Advisor | Diamond Partner
February 26, 2024 09:08
@FredSlade There may be a few reasons why you're not seeing search results. You will need to ensure the search results module exist...read more
Solved
SSundarram on February 07, 2024
Hi, I am not technical, hence this question to the community: Does anyone know if Hubspot's API's provide a mechanism for our webapp that collects new user registration or allows an already registered user to pass this information to Hubspot and a read more
0 upvote
3 Replies
Accepted Solution
Community Manager
February 08, 2024 08:54
Hey @SSundarram , thank you for posting in our Community! HubSpot's API does provide mechanisms that could help achieve the functionality yo...read more
Chen1 on January 09, 2024
Hi, Regarding the Knowledge Base function, does the offical Hubspot APP(IOS/Android) support this?
0 upvote
3 Replies
Hall of Famer | Partner
January 09, 2024 07:07
Hi @Chen1 , If my previous reply answered your initial question, please mark it as an accepted solution! Regarding playbooks, they aren'...read more
Solved
AStewartITI on November 17, 2023
In Knowledge Base - Global Footer - Social Network, can anyone tell me how to update the Twitter symbol from the bird to the X? It can be easily done in a landing page but doesn't seem to be a KB option.
1 upvote
10 Replies
Accepted Solution
Community Manager
November 17, 2023 13:54
Hi @AStewartITI , thank you for flagging! I'll send this to our product team and report back! Thanks for the ping @TomM2 ! 🙂 Cheers M...read more
Solved
MCrivellaro on November 16, 2023
Hi there, Does anyone know if there is capability in hubspot to create a fully searchable FAQ section where you can add keywords, links, images etc. I've seen part of the wiki page that hubspot offers but the FAQ we would like to create will i read more
1 upvote
2 Replies
Accepted Solution
Key Advisor | Diamond Partner
November 17, 2023 05:34
Hey @MCrivellaro Yes, HubSpot does offer the capability to create a searchable FAQ section. You can create this in HubSpot through Hub...read more
FionaP on November 14, 2023
I am looking at customization of the chatbot widget to include knowledge base articles and relevant links, such as our tutorial videos, before giving the option to our users to get to the chatbot. Similar to what Hubspot Support has. Is there a wa read more
0 upvote
5 Replies
Contributor
December 10, 2023 18:16
Hi Fiona, This is available with Service Hub Pro and Enterprise. Please let me know if you need any assistance.
Solved
skylightipv on November 13, 2023
Can anyone tell me why when importing a KB article using a CSV file I always get an import error for a <table>..</table> ? The HTML works perfectly in a browser so I have no idea why it wouldn't be valid. Does it need to be within i read more
Accepted Solution
Community Manager
November 13, 2023 11:37
Hello @skylightipv , thank you for posting in our Community! Currently, knowledge base imports have the following limitations: Tables cannot be i...read more
Solved
KLondo on October 24, 2023
I am having difficulties in adding subcategories in other languages to existing Knowledge base topics, categories, etc. Can anyone help? When I enter the information where I think I am supposed to, I am not given the option to update/save.
0 upvote
7 Replies
Accepted Solution
Key Advisor | Diamond Partner
October 25, 2023 02:16
Hey @KLondo Happy to help here : ) Have you followed all the steps correctly mentioned in this article here: https://knowledge.hubspo...read more
ACandian on September 15, 2023
Hi everyone, how come that when I'm trying to import in the Knowledge base some articles that were been exported from the very same hubspot KB, the HTML of the body get all messed up? I have a serious amount of articles in multilanguage and read more
0 upvote
7 Replies
Most Valuable Member | Diamond Partner
September 20, 2023 10:44
@ACandian ah, I see - so you're exporting in one language and then re-importing in a second language. Have you tried any of the other formats...read more
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