I cant seem to find a 'create date' field for articles, I have exported all the articles but it only contains the Last Modified Date . I would like to report internally how many articles we have created/first published in 2022. Not just modified
Hello all, Our software has a different edition for each country, not only language but also different content. How do I make different knowledge bases, 1 for each country? I have tried to use the SSO list function now, but that requires peopl read more
Hi! I have an issue with saving/publishing an article with the same name/url as the category name in the Knowledge base. I want it this way so that when I have only one article in the folder, it goes straight to the article. This works read more
Good evening 🙂 I would need your help, concerning a support form in knowledge base . My client would like that when the user writes something in a support form, it links with related articles of knowledge base. They are looki read more
Hello, I'd like to know if there's a way how to insert a callout between the ordered list items. When I try this, HubSpot adds a callout at the very end of the ordered list instead. Is there any trick how to achieve this? Thanks
This is Nick from HelloDigital which represents the Korean HubSpot agency.
I found an essential agenda for significant improvements for Service Hub's Knowledge Base feature.
When we use property type "Multi-line text" in read more
I've set up an extensive Knowledge Base in the service hub but clicking on any search results, or "view article" links generates a "can't find server error". How do I set up that server for my Knowledge Base?
Hi there, I'm trying to view specific referral domains in the knowledge base insight report, but I'm not able to drill down into that type of information. When I click on a bubble, a pop-up asks if I want to drill down on a specific point, b read more
I am currenlty looking to add access to our Knowledge hub though our web application. I am looking to keep the knowledge base private as I only want current customers to have access to this. However due to compliance and the number of users accessin read more
The internal KB Portal only works based on Exact Keyword Matching based on the title. It's a necessity that our team is able to do a loose matching based on Title, Subtitle, and Body when searching keywords. We more often have interna read more
When building a chat flow, it would be great if we could have the option to connect an existing Knowledge Base repository. For example, we have a docs page on our website, which is the single source of truth for all our product documentation. Instea read more