Knowledge Base Tool

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CMarritt on November 29, 2022
I cant seem to find a 'create date' field for articles, I have exported all the articles but it only contains the Last Modified Date . I would like to report internally how many articles we have created/first published in 2022. Not just modified
0 upvote
1 Reply
Community Manager
November 29, 2022 13:49
Hello @CMarritt , thank you for posting in our Community! I want to invite our top experts to this conversation @Gonzalo @amwilie any recommen...read more
Solved
HDerks on November 07, 2022
Hello all, Our software has a different edition for each country, not only language but also different content. How do I make different knowledge bases, 1 for each country? I have tried to use the SSO list function now, but that requires peopl read more
0 upvote
3 Replies
Accepted Solution
Recognized Expert | Partner
November 07, 2022 12:22
Thanks @kvonloesecke and hello @HDerks , It is my understanding that it is not currently possible to create multiple knowledge bases, but ...read more
KBDrange on September 27, 2022
Hi! I have an issue with saving/publishing an article with the same name/url as the category name in the Knowledge base. I want it this way so that when I have only one article in the folder, it goes straight to the article.   This works read more
0 upvote
3 Replies
HubSpot Employee
September 29, 2022 05:59
I'm curious how you got this to work. I can't get it to work in my portal but it looks like you did.
LMartinezRive on September 06, 2022
Good evening 🙂 I would need your help, concerning a support form in knowledge base . My client would like that when the user writes something in a support form, it links with related articles of knowledge base. They are looki read more
0 upvote
1 Reply
Community Manager
September 07, 2022 05:20
Hi @LMartinezRive , Thanks for reaching out! From an initial look, this looks like a custom-coded solution or a custom module that was e...read more
fafaba on August 30, 2022
Hi, I'm dealing with several languages for my KB, 7 actually. So each article are in 7 languages. Is there a way to publish them all at once please or it's not possible ? Thanks,
0 upvote
1 Reply
Community Manager
August 30, 2022 13:12
Hi @fafaba , Thanks for reaching out! Currently, it is not possible to publish KB articles in multiple languages at the same time I'm af...read more
Martinsemelak on July 17, 2022
Hello, I'd like to know if there's a way how to insert a callout between the ordered list items. When I try this, HubSpot adds a callout at the very end of the ordered list instead. Is there any trick how to achieve this? Thanks
1 upvote
2 Replies
Guide | Elite Partner
July 20, 2022 02:32
Hi @Martinsemelak , I'm not fully up-to-date about the functionalities from the knowledge base, but it's using the HubSpot theme and can't be ...read more
HelloDigital on July 11, 2022
Hi Community! This is Nick from HelloDigital which represents the Korean HubSpot agency. I found an essential agenda for significant improvements for Service Hub's Knowledge Base feature. When we use property type "Multi-line text" in read more
0 upvote
2 Replies
Guide | Elite Partner
July 13, 2022 23:01
Hi @HelloDigital , As of my knowledge, I don't see any options on changing the HTML of CSS on the knowledge base functionality. Best you can d...read more
Solved
jkenny1 on May 12, 2022
I've set up an extensive Knowledge Base in the service hub but clicking on any search results, or "view article" links generates a "can't find server error". How do I set up that server for my Knowledge Base?
0 upvote
5 Replies
Accepted Solution
Community Manager
May 13, 2022 07:49
Got it, thank you for confirming! Yeah, that would be the address of your corporate website! In order to connect your website domain, ...read more
SCruz11 on April 22, 2022
Hi there, I'm trying to view specific referral domains in the knowledge base insight report, but I'm not able to drill down into that type of information. When I click on a bubble, a pop-up asks if I want to drill down on a specific point, b read more
0 upvote
1 Reply
Member
April 24, 2022 04:38
There are so many issues that we are facing with the domain view you can see my website address for more information.
Solved
andrep on April 12, 2022
I am currenlty looking to add access to our Knowledge hub though our web application. I am looking to keep the knowledge base private as I only want current customers to have access to this. However due to compliance and the number of users accessin read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
April 12, 2022 21:46
Hi @andrep , Out of the box, this is not possible. I'd recommend reviewing the documentation for private member registration for the knowledg...read more
Corey1 on March 24, 2022
The internal KB Portal only works based on Exact Keyword Matching based on the title. It's a necessity that our team is able to do a loose matching based on Title, Subtitle, and Body when searching keywords. We more often have interna read more
0 upvote
1 Reply
Community Manager
March 28, 2022 13:26
Hello @Corey1 , happy Monday! Could you please confirm what is the behavior difference for e internal/private documents and public ones? Are you no...read more
Solved
nthatcher-airbr on February 22, 2022
When building a chat flow, it would be great if we could have the option to connect an existing Knowledge Base repository. For example, we have a docs page on our website, which is the single source of truth for all our product documentation. Instea read more
3 upvotes
4 Replies
Accepted Solution
Hall of Famer | Partner
February 22, 2022 21:26
Hi @nthatcher-airbr , As far as I know this is currently not possible but another user has already submitted a request in the HubSpot Ideas se...read more
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