I work for a small start-up as a CSM, Support Lead and Hubspot Admin. I am beginning to develop a KB site using hubspot. I am looking to connect with anyone willing to demonstrate how their organization is using hubspot for the customer facing read more

So here's what I'm trying to do, but doesn't appaer to be working 1) Have a private knowledge base that is tied to an access group. 2) Create a form that the user will fill out saying they want to access the knowledge base 3) Dynamic access gr read more

Hi all, From the documentation I can find, I can only see that you can either let ALL contacts access all tickets for their organisation or no contacts can access tickets for their organisation. Is it possible to change this access at a lo read more

Hello! Im new to the knowledge base, and im looking to do a few things ive spotted HubSpot do on their own help site. 1) Related articles. Is there any way to turn this on or code it, similar to here... Connect HubSpot and QuickBooks Online 2) read more

Hello HubSpot Community! My team and I have developed a tool that transforms any process into step-by-step instructions and product videos, which can then be exported directly to HubSpot's Knowledge Base. Check out this quick demo of our product read more

Hello Community, I hope you can help me with an adjustment in our Knowledge Base. I want to increase the general font size to improve readability for our users. I've tried making these changes through the settings and by modifying the CSS, but read more

Hello! We are in the process of setting up our Hubspot KB and would love to use the article feedback feature to collect article feedback. However, because it requires users to submit their email address when submitting feedback, we have hid the read more

Hey everyone! I am working on getting all of our knowledge base articles moved over to the new knowledge base, but I'm having an issue when you try to access the page for the primary/main category of articles that has every single article listed read more

1. People without access can search for an article and access it even though they have no access. 2. People with access can not see the KB categories sometimes. This was verified with a representative including in Incognito and various device read more

Hello, i'm new to HubSpot and am in the process of building a customer knowledge base. I was hoping to build a module with a list of product enhancement ideas, which users will be able to vote on. How can I build this?

Hubspot's built in knowledge base feature has limited theme customisation, which means our knowledge base page looks like a different website to our main page. Has anyone found an alternative or created their own knowledge base page using hubspot th read more

Why is there so much dead space in the editor? Currently I can only view 9 lines of code, regardless of how much I expand the field. It has been like this for months. Will this be fixed soon?