Knowledge Base Tool

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AKass on March 17, 2023
I've noticed over about the past week that when I enter Keywords for Search to our Knowledgebase articles, I'm seeing an abbreviated and unorganized list of my keywords with repeated prompts to Load More. There is no order to how terms are presented read more
0 upvote
1 Reply
Community Manager
March 20, 2023 01:29
Hi @AKass , Thanks for reaching out to the Community! Thank you for reporting this behavior. I would recommend connecting with more
PIons on March 14, 2023
Hi, I'm just wondering if there's a way I can add a feature so if the reader clicks on the image it gives you the option to maximise the image. Thanks, Phoebe
0 upvote
1 Reply
Community Manager
March 14, 2023 08:01
Hello, @PIons thank you for posting in our Community! I understand you are looking for a way to zoom in on an image within your knowledge more
PIons on March 13, 2023
Hi, I'm just wondering if there's a tool which will allow me to hide content then when clicking on the subject it will drop down the content? The article I'm writing is very lengthy so I'm just trying to shorten it a little.
3 Replies
Accepted Solution
Thought Leader | Partner
March 13, 2023 19:29
Thanks @jolle , happy to help @PIons ! There are a few options like accordions or table of contents that can help with long-form content more
umstotdl on March 01, 2023
When trying to add tags to the Knowledge Base, I'm getting this error: Refreshing the page does nothing. Is this a bug? Has anyone else had this issue?
0 upvote
3 Replies
Community Manager
March 01, 2023 10:28
Hi @umstotdl , Thanks for reporting back! This does sound like unexpected behavior. I would encourage you to continue working with more
AStewartITI on February 24, 2023
I'm a HubSpot newbie building a stand alone knowledge base (no website content). It is populated with fairly complex information for businesses trading with Europe. I want my users to be able to ask specific questions in the KB search and get a shor read more
Accepted Solution
Thought Leader | Elite Partner
February 27, 2023 09:43
@AStewartITI the myth of duplicate content is one that persists today, but has been debunked. I wouldn't worry about that for SEO, honestly. more
SBarker72 on February 07, 2023
Hi, I'd like to be able to create new statuses for Knowledge Base articles, for example "Review" or "Approve". When the author has completed the content and settings, they can set the status to Review/Approve and all articles in that status can t read more
1 upvote
2 Replies
February 08, 2023 17:43
Hi 🙂 Thanks for this suggestion, I've had a go at creating a Property but I can't see a relevant Object to select for this purpose. Do I more
CMarritt on November 29, 2022
I cant seem to find a 'create date' field for articles, I have exported all the articles but it only contains the Last Modified Date . I would like to report internally how many articles we have created/first published in 2022. Not just modified
1 Reply
Community Manager
November 29, 2022 13:49
Hello @CMarritt , thank you for posting in our Community! I want to invite our top experts to this conversation @Gonzalo @amwilie any more
HDerks on November 07, 2022
Hello all, Our software has a different edition for each country, not only language but also different content. How do I make different knowledge bases, 1 for each country? I have tried to use the SSO list function now, but that requires peopl read more
0 upvote
3 Replies
Accepted Solution
Thought Leader | Partner
November 07, 2022 12:22
Thanks @kvonloesecke and hello @HDerks , It is my understanding that it is not currently possible to create multiple knowledge bases, but more
KBDrange on September 27, 2022
Hi! I have an issue with saving/publishing an article with the same name/url as the category name in the Knowledge base. I want it this way so that when I have only one article in the folder, it goes straight to the article.   This works read more
0 upvote
3 Replies
HubSpot Employee
September 29, 2022 05:59
I'm curious how you got this to work. I can't get it to work in my portal but it looks like you did.
LMartinezRive on September 06, 2022
Good evening 🙂 I would need your help, concerning a support form in knowledge base . My client would like that when the user writes something in a support form, it links with related articles of knowledge base. They are looki read more
0 upvote
1 Reply
Community Manager
September 07, 2022 05:20
Hi @LMartinezRive , Thanks for reaching out! From an initial look, this looks like a custom-coded solution or a custom module that was more
fafaba on August 30, 2022
Hi, I'm dealing with several languages for my KB, 7 actually. So each article are in 7 languages. Is there a way to publish them all at once please or it's not possible ? Thanks,
0 upvote
1 Reply
Community Manager
August 30, 2022 13:12
Hi @fafaba , Thanks for reaching out! Currently, it is not possible to publish KB articles in multiple languages at the same time I'm more
Martinsemelak on July 17, 2022
Hello, I'd like to know if there's a way how to insert a callout between the ordered list items. When I try this, HubSpot adds a callout at the very end of the ordered list instead. Is there any trick how to achieve this? Thanks
1 upvote
2 Replies
Guide | Elite Partner
July 20, 2022 02:32
Hi @Martinsemelak , I'm not fully up-to-date about the functionalities from the knowledge base, but it's using the HubSpot theme and can't be more
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