Knowledge Base Tool

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SCruz11 on March 05, 2024
Are others experiencing difficulties with their article feedback loading? The message displays "Please try again in a minute," but the problem has persisted since last Friday, spanning three business days. I'm curious to know if this is a known issu read more
Most Valuable Member | Elite Partner
March 05, 2024 20:30
Hi @SCruz11 I just checked a knowledge base and am able to access the feedback reports: Typically if there is no feedback for an articl...read more
Solved
SCruz11 on March 01, 2024
I'd like to build a report on specific articles to include insights from the article pages. Is there a way to export information such as article views and feedback for a specific period?
Accepted Solution
Most Valuable Member | Elite Partner
March 01, 2024 17:10
Hi @SCruz11 all of the knowledge base insights are contained within the knowledge base tool, there isn't a way to export the data (only the article...read more
Solved
samara1 on February 07, 2024
One limitation I found in the knowledge base is the fact that we only have two category levels, it would be great to have at least three levels.
4 upvotes
1 Reply
Accepted Solution
Hall of Famer | Partner
February 07, 2024 13:01
Hi @samara1 , This is unfortunately not possible at this stage; I agree that this would be useful. Other users have requested this before: ht...read more
Solved
samara1 on February 07, 2024
I just discovered that there is a limit of 2000 articles per knowledge base, even on a portal with the enterprise module. It would be great to be able to increase this amount for each of the knowledge base that can be created. Here is the art read more
2 upvotes
1 Reply
Accepted Solution
Hall of Famer | Partner
February 07, 2024 13:02
Hi @samara1 , There are two ways you could try and escale this: If you're an Enterprise customer, you have a customer success manager and I th...read more
Solved
AStewartITI on January 29, 2024
We launched our knowledge base in June and submitted a site map to Google. Months later search console was still showing that no pages were indexed. So we spoke to support and talked it through. They suggested we remove the No Index tags from all th read more
1 upvote
7 Replies
Accepted Solution
Most Valuable Member | Elite Partner
January 30, 2024 07:37
You're welcome @AStewartITI , thanks for sharing the articles. They look to be very detailed and specific, which is exactly what the knowledge...read more
Solved
JTranbarger on November 08, 2023
I have a property that calculates the time between two dates but it is sometimes calculating correctly and sometimes not.... Any ideas what the root cause may be?
0 upvote
1 Reply
Accepted Solution
Key Advisor | Diamond Partner
November 08, 2023 12:17
Hey @JTranbarger The main cause could be the incorrect calculation set in the properties you can get help from this Knowledgebase and make...read more
Solved
SCruz11 on October 25, 2023
Is there any way to have a user land on a section in our Help Center and see all articles in the given section? Our support team is afraid some customers won’t notice that 'See more' is a clickable word and that there are more articles folded away. read more
1 upvote
5 Replies
Accepted Solution
Top Contributor | Platinum Partner
October 25, 2023 17:38
Hi, @SCruz11 , this should be possible within the Knowledge Base template. Has this been designed for you specifically or it's one of the sta...read more
ACandian on September 15, 2023
Hi everyone, how come that when I'm trying to import in the Knowledge base some articles that were been exported from the very same hubspot KB, the HTML of the body get all messed up? I have a serious amount of articles in multilanguage and read more
0 upvote
7 Replies
Most Valuable Member | Elite Partner
September 20, 2023 10:44
@ACandian ah, I see - so you're exporting in one language and then re-importing in a second language. Have you tried any of the other formats...read more
SCruz11 on July 28, 2023
I'm wondering if there's a simpler method to check the original publication date of an article. Currently, the only information I have access to in HubSpot is the modified date for recently created articles. To keep track of the "created on" dates, read more
0 upvote
9 Replies
Most Valuable Member | Elite Partner
August 02, 2023 08:16
Including those details in the articles is a great callout @JenBergren - love that!
Solved
egami on July 26, 2023
I’m currently thinking about using knowledge base in service hub. What I want to do Publish Japanese documentation about a product Manage article versions for each version of a product such as v1, v2, v3 etc. What I’m thinking read more
Accepted Solution
Top Contributor | Partner
July 27, 2023 12:53
Hey @egami 1. If you have a Service Professional Tier, a Knowledge base is a good option. If you don't have Pro or Enterprise, you may look fo...read more
GTeodoro on May 03, 2023
How can i set my favicon to show in the knowledge too? The branding optio to change was only avaliabe to pages and landing pages.
0 upvote
4 Replies
Most Valuable Member | Elite Partner
May 04, 2023 16:30
@danmoyle likewise! 🙌
Solved
FraserKeddie on March 20, 2023
Hi, I am looking to add a date (and possibly time) at the top of a Knowledge Base article so the user can see when it was last edited or updated. Since it appears this functionality does not exist, it may be this needs to be javascript or a job read more
Accepted Solution
Participant
March 20, 2023 10:51
Hi @Whitney Thank you for the help! The solution was to copy the code from the article you shared directly into the Knowledge Base article. I had...read more
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