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HKnoll on November 14, 2022
We are using knowledgebase and I want to embed the search input into the header of our wix website. If there was a javascript widget to embed the search box with the drop down suggestions. That would be great!
0 upvote
1 Reply
Recognized Expert | Elite Partner
November 15, 2022 05:32
@HKnoll have you added this to the ideas forum here ? Also does this Wix site search widget have functionality that searches a site outsi...read more
Solved
SMazinani on May 25, 2022
Hi, How can we adjust the permissions of our teams regarding using Sandbox? What if I didnt want one of my teams to have access to this option?
2 upvotes
2 Replies
Accepted Solution
Hall of Famer | Partner
May 25, 2022 01:24
Hi @SMazinani , When I just tested this, the permission under Account > Account Access > Add and edit developer apps and test accou...read more
Corey1 on March 24, 2022
The internal KB Portal only works based on Exact Keyword Matching based on the title. It's a necessity that our team is able to do a loose matching based on Title, Subtitle, and Body when searching keywords. We more often have interna read more
0 upvote
1 Reply
Community Manager
March 28, 2022 13:26
Hello @Corey1 , happy Monday! Could you please confirm what is the behavior difference for e internal/private documents and public ones? Are you no...read more
Solved
DDigitalMarket on January 17, 2022
Hello there, I created my account in 2020 and because of my inactive, my account got deleted and I have created another one now. Therefore, i wanted to list our company on the Hubspot business directory but our former directory was brought up, aski read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
January 17, 2022 02:11
Hi @DDigitalMarket , If you have access to HubSpot support, they should be able to solve this for you: https://help.hubspot.com/ Witho...read more
BKopman on September 13, 2021
Hello, It seems that there is a limit of 5 articles returned after a search, however, I wanted to confirm this. Also, if this is the case, is there a way to increase it? Thanks, Bob Kopman
0 upvote
1 Reply
Community Manager
September 15, 2021 09:07
Hi @BKopman Thank you for reaching out. I confirmed with the team and there shouldn't be a limit of 5 articles returned after a searc...read more
BKopman on August 12, 2021
Hello, One of our KB users has asked if there was a way to "favorite" or bookmark an article for easy viewing later. As the number of articles grow, this feature could be quite useful. Thanks, Bob Kopman
3 upvotes
3 Replies
Guide | Diamond Partner
August 17, 2021 01:31
Hi @BKopman , Unfortunately, this isn't a fetaure in HubSpot KB yet, but seems like a great idea to me. Will advise you to put in the idea secti...read more
Latha on October 04, 2020
What are the best practices for only showing Knowledge Base options that lead to a survey before being connected to an agent? Can anybody share some examples please?
0 upvote
1 Reply
Community Manager
October 05, 2020 07:38
Hello @Latha Great question! I will be adding some of our top experts on this matter, @warrendavey , @Gonzalo , @BethanyH - in case you ...read more
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