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Knowledge Base Tool

Rechercher Knowledge Base Tool pour des solutions ou poser une question

Résolues

NConley le Mars 21, 2025

Protected Content and AI Customer Agent

The protected content is an important part of serving KB Articles to our customers, while also protecting our features in our very predatory market. I really like the new Customer Service Agent, but was very dissapointed to find out that it can' Lire la suite

Répondre Chat Knowledge Base

0 Mention J'aime

6 Réponses

Solution Acceptée

BérangèreL

Gestionnaire de communauté

Avril 08, 2025 06:03

Hi @NConley , I hope that you are well! Thanks for getting back to me! In that case, for new feature suggestions, I'd recommend first to search ...Lire la suite

Résolues

user_nate le Mars 01, 2025

Tracking Code Error for Web chat

For context, I am currently evaluating Hubspot for my business. I have a Squarespace (7.1) website and I have included the tracking code in the <head> of my website, following the advice here. I have verified the code has accurately Lire la suite

Répondre Chat

0 Mention J'aime

2 Réponses

Solution Acceptée

user_nate

Membre

Mars 05, 2025 01:22

Thanks for trying to round up the a-team! I logged into the website today and the chat is working. Not sure if this is a behind the scene fix or...Lire la suite

Résolues

B-Mart le Mai 27, 2024

add live chat widget to website

how i can add live chat to my website? am i need short code for it? its laravel/php technologie, i created a live chat robot in hubspot but i dont know how can i add it to my main page website

Répondre Chat

1 Mention J'aime

4 Réponses

Solution Acceptée

karstenkoehler

Au panthéon de la communauté | Partenaire solutions

Mai 27, 2024 08:15

Hi @B-Mart , After installing the HubSpot tracking code https://knowledge.hubspot.com/reports/install-the-hubspot-tracking-code , you can spe...Lire la suite

Résolues

FionaP le Novembre 14, 2023

How can we customize the chatbot to include view on most searche Knowledge base articles ?

I am looking at customization of the chatbot widget to include knowledge base articles and relevant links, such as our tutorial videos, before giving the option to our users to get to the chatbot. Similar to what Hubspot Support has. Is there a wa Lire la suite

Répondre Chat Knowledge Base Service

1 Mention J'aime

5 Réponses

Solution Acceptée

JByrne2

Contributeur | Partenaire solutions Diamond

Décembre 10, 2023 18:16

Hi Fiona, This is available with Service Hub Pro and Enterprise. Please let me know if you need any assistance.

Résolues

nthatcher-airbr le Février 22, 2022

ChatFlow: Allow User to add alternative to Knowledge Base search

When building a chat flow, it would be great if we could have the option to connect an existing Knowledge Base repository. For example, we have a docs page on our website, which is the single source of truth for all our product documentation. Instea Lire la suite

Répondre Chat Conversations Knowledge Base

7 Mentions J'aime

4 Réponses

Solution Acceptée

karstenkoehler

Au panthéon de la communauté | Partenaire solutions

Février 23, 2022 00:26

Hi @nthatcher-airbr , As far as I know this is currently not possible but another user has already submitted a request in the HubSpot Ideas se...Lire la suite

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