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Knowledge Base Tool

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Solved

SBosevich on October 13, 2025

Chatflow needed for private content that returns AI answers and not just articles

Our knowlegebase is private content with registration. We'd like to set up a chatflow that uses AI to produce a reply using the contents of the site rather than simply return a list of articles. Thus far, to do this I am told that I have to export read more

Reply Chat

0 upvote

2 Replies

Accepted solution

Jigar_Thakker

Recognized Expert | Diamond Partner

October 14, 2025 03:36

Hi @SBosevich , If your KB is built with HubSpot’s Knowledge Base (even when set to private), Customer Agent can use it directly, and KB chang...read more

Solved

laupiga94 on May 22, 2025

How to Prevent Chatbot from Appearing on Knowledge Base Pages

We’ve recently enabled the HubSpot chatbot in our app, paired with the AI agent and connected to our knowledge base. Everything is working great, except for one issue: When users visit the knowledge base directly, the chatbot still pops up. We’d read more

Reply Chat

0 upvote

2 Replies

Accepted solution

CateDuarte

Top Contributor | Elite Partner

May 22, 2025 13:03

Hi @laupiga94 On the Chatflow settings you are able to add exclusion rules. If you add the knowledge base domain it should hide the bot for visi...read more

Solved

NConley on March 21, 2025

Protected Content and AI Customer Agent

The protected content is an important part of serving KB Articles to our customers, while also protecting our features in our very predatory market. I really like the new Customer Service Agent, but was very dissapointed to find out that it can' read more

Reply Chat Knowledge Base

0 upvote

6 Replies

Accepted solution

BérangèreL

Community Manager

April 08, 2025 06:03

Hi @NConley , I hope that you are well! Thanks for getting back to me! In that case, for new feature suggestions, I'd recommend first to search ...read more

Solved

user_nate on March 01, 2025

Tracking Code Error for Web chat

For context, I am currently evaluating Hubspot for my business. I have a Squarespace (7.1) website and I have included the tracking code in the <head> of my website, following the advice here. I have verified the code has accurately read more

Reply Chat

0 upvote

2 Replies

Accepted solution

user_nate

Member

March 05, 2025 01:22

Thanks for trying to round up the a-team! I logged into the website today and the chat is working. Not sure if this is a behind the scene fix or...read more

Solved

B-Mart on May 27, 2024

add live chat widget to website

how i can add live chat to my website? am i need short code for it? its laravel/php technologie, i created a live chat robot in hubspot but i dont know how can i add it to my main page website

Reply Chat

1 upvote

4 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

May 27, 2024 08:15

Hi @B-Mart , After installing the HubSpot tracking code https://knowledge.hubspot.com/reports/install-the-hubspot-tracking-code , you can spe...read more

Solved

FionaP on November 14, 2023

How can we customize the chatbot to include view on most searche Knowledge base articles ?

I am looking at customization of the chatbot widget to include knowledge base articles and relevant links, such as our tutorial videos, before giving the option to our users to get to the chatbot. Similar to what Hubspot Support has. Is there a wa read more

Reply Chat Knowledge Base Service

1 upvote

5 Replies

Accepted solution

JByrne2

Contributor | Diamond Partner

December 10, 2023 18:16

Hi Fiona, This is available with Service Hub Pro and Enterprise. Please let me know if you need any assistance.

Solved

nthatcher-airbr on February 22, 2022

ChatFlow: Allow User to add alternative to Knowledge Base search

When building a chat flow, it would be great if we could have the option to connect an existing Knowledge Base repository. For example, we have a docs page on our website, which is the single source of truth for all our product documentation. Instea read more

Reply Chat Conversations Knowledge Base

7 upvotes

4 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

February 23, 2022 00:26

Hi @nthatcher-airbr , As far as I know this is currently not possible but another user has already submitted a request in the HubSpot Ideas se...read more

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