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Knowledge Base Tool

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FionaP on November 14, 2023

How can we customize the chatbot to include view on most searche Knowledge base articles ?

I am looking at customization of the chatbot widget to include knowledge base articles and relevant links, such as our tutorial videos, before giving the option to our users to get to the chatbot. Similar to what Hubspot Support has. Is there a wa read more

Reply Chat Knowledge Base Service

0 upvote

5 Replies

JByrne2

Contributor

December 10, 2023 18:16

Hi Fiona, This is available with Service Hub Pro and Enterprise. Please let me know if you need any assistance.

Solved

nthatcher-airbr on February 22, 2022

ChatFlow: Allow User to add alternative to Knowledge Base search

When building a chat flow, it would be great if we could have the option to connect an existing Knowledge Base repository. For example, we have a docs page on our website, which is the single source of truth for all our product documentation. Instea read more

Reply Chat Conversations Knowledge Base

7 upvotes

4 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

February 23, 2022 00:26

Hi @nthatcher-airbr , As far as I know this is currently not possible but another user has already submitted a request in the HubSpot Ideas se...read more

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