Hello, I read a lot about customizing your knowledge base to include your company logo, header, footer, etc. However, am not able to add the company's icon/logo to the browser itself so it appears [photo as a sample of how Hubspot's logo app read more
Hi @Bayanitani89 ,
This would be the favicon, you can find instructions here: https://knowledge.hubspot.com/branding/edit-your-logo-favicon-a...read more
Hi, Currently testing with overwriting some basic css, in this example the search box used in the new knowledge base. In the example I'm trying to overwrite the . hs-kb-search-input-wrapper. I added a stylesheet with the class, but it do read more
Hey @Nisse_ I don't believe the KB supports css customisations right now, so attaching the stylesheet to the domain likely won't load your styleshe...read more
We have connected the Knowledge Base to our customer portal. In doing so the tracking code we needed to embed on our website now feeds information to HubSpot via a range of non HubSpot based forms. In doing so it is appending any email address and o read more
@JRivette as far as I know, this is currently not possible via import, see also this previous reply by a community manager: https://community.hubs...read more
I want my knowledge base to have the same domain as my website, but I'm not given that option. Is there any way to set a knowledge base domain to the same domain as your website? If not, is there any way to set a knowledge base domain to a subd read more
Hi @BSchwartz1
Unless you are using HubSpot to host your website, you can not host the HubSpot knowledge base on the same domain, it's simpl...read more
Hello, I got previous answers from this community on turning off the options under language setting to prevent preffix from being used in slug. I have put them off, but en-us still appears in my web address. How can this be rectified please? p. read more
Hi @Kerenj and welcome to the Community! We are so glad to have you here! Thanks for asking the Community!
I have found similar thread that ...read more
I have the problem that the english version of that article don`t appear in the correct categorie which it should be belonging the German version (primary version). In German it should be "Mein Konto" and in the english version in "My accoun read more
HI Pam, Thanks for your answer. I already tried it out, but in the english version is written down that I have to translate the category but I have a...read more
Trying to map through Geomapper, however some of my clients are showing up in the US or other States of Australia. The address is correct in the fields that I populate, so I'm just wondering, from what properties in HS does Geomapper plot from?
Hi @ItsBrett , GeoMapper pulls from HubSpots default address properties. We can set it up so that it pulls from custom address properties if thats ...read more
Hello, we are currently trying to create a 2nd version of our knowledge base for a specific large client. They will be part of a 2nd access group and I understand how to tailor content by access group, but what we really want is to create a client b read more
Hey @ESlater when you create the 2nd knowledgebase, could you just upload the logo of your client instead of your own? What specifically are you ha...read more
Hi, I'm experiencing an issue with the global content of landing page on hubspot. I added a button which I linked to stripe on the new modules to the global group and I did save the page and update the page. But this is still not reflecting on the read more
If you're experiencing issues with global content updates not reflecting on HubSpot landing pages, it may be due to caching or publishing errors. To ...read more
Hey Guys, Independent dev here - I wanted to share this tool I've been working on recently. It's called Instant Knowledge Base - it turns your helpdesk tickets into a nice, high information knowledge base. I got the idea when I was wor read more
Hey @JTolley That sounds like a fantastic tool! Instant Knowledge Base could really assist small companies in streamlining their customer s...read more
Hey @BBory1 If you are experiencing issues with blurry images in the new Knowledge Base, follow these steps mentioned in this video to resolve...read more
We have built our knowledgebase and added selected the option to block the page from seach engines and added <meta name="robots" content="noindex"> to reach individual article page header. This works with Google and Safari but not with Bing. read more
No idex should work: https://www.bing.com/webmasters/help/block-urls-from-bing-264e560a#:~:text=The%20best%20way%20to%20block,not%20appear%20in%20se...read more