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Kerenj on November 11, 2024
Hello, I got previous answers from this community on turning off the options under language setting to prevent preffix from being used in slug. I have put them off, but en-us still appears in my web address. How can this be rectified please? p. read more
0 upvote
1 Reply
Community Manager
November 11, 2024 11:58
Hi @Kerenj and welcome to the Community! We are so glad to have you here! Thanks for asking the Community! I have found similar thread that ...read more
TanjaLandsberg on November 06, 2024
I have the problem that the english version of that article don`t appear in the correct categorie which it should be belonging the German version (primary version). In German it should be "Mein Konto" and in the english version in "My accoun read more
0 upvote
2 Replies
November 07, 2024 04:03
HI Pam, Thanks for your answer. I already tried it out, but in the english version is written down that I have to translate the category but I have a...read more
Solved
ItsBrett on November 05, 2024
Trying to map through Geomapper, however some of my clients are showing up in the US or other States of Australia. The address is correct in the fields that I populate, so I'm just wondering, from what properties in HS does Geomapper plot from?
0 upvote
2 Replies
Accepted solution
Guide
November 06, 2024 05:21
Hi @ItsBrett , GeoMapper pulls from HubSpots default address properties. We can set it up so that it pulls from custom address properties if thats ...read more
Solved
ESlater on October 28, 2024
Hello, we are currently trying to create a 2nd version of our knowledge base for a specific large client. They will be part of a 2nd access group and I understand how to tailor content by access group, but what we really want is to create a client b read more
0 upvote
3 Replies
Accepted solution
Thought Leader | Platinum Partner
October 29, 2024 06:20
Hey @ESlater when you create the 2nd knowledgebase, could you just upload the logo of your client instead of your own? What specifically are you ha...read more
DPromise on October 27, 2024
Hi, I'm experiencing an issue with the global content of landing page on hubspot. I added a button which I linked to stripe on the new modules to the global group and I did save the page and update the page. But this is still not reflecting on the read more
0 upvote
4 Replies
Member
November 05, 2024 09:49
If you're experiencing issues with global content updates not reflecting on HubSpot landing pages, it may be due to caching or publishing errors. To ...read more
Solved
JTolley on October 24, 2024
Hey Guys, Independent dev here - I wanted to share this tool I've been working on recently. It's called Instant Knowledge Base - it turns your helpdesk tickets into a nice, high information knowledge base. I got the idea when I was wor read more
0 upvote
4 Replies
Accepted solution
Key Advisor | Partner
October 24, 2024 06:38
Hey @JTolley That sounds like a fantastic tool! Instant Knowledge Base could really assist small companies in streamlining their customer s...read more
Solved
BBory1 on October 22, 2024
Is anyone else having issues with Blurry Images in the new Knowledge Base?
1 upvote
3 Replies
Accepted solution
Key Advisor | Partner
October 23, 2024 07:14
Hey @BBory1 If you are experiencing issues with blurry images in the new Knowledge Base, follow these steps mentioned in this video to resolve...read more
Solved
KKennedy8 on October 22, 2024
We have built our knowledgebase and added selected the option to block the page from seach engines and added <meta name="robots" content="noindex"> to reach individual article page header. This works with Google and Safari but not with Bing. read more
0 upvote
2 Replies
Accepted solution
Participant | Platinum Partner
October 22, 2024 10:52
No idex should work: https://www.bing.com/webmasters/help/block-urls-from-bing-264e560a#:~:text=The%20best%20way%20to%20block,not%20appear%20in%20se...read more
Solved
OArdila on October 21, 2024
Hi everyone, I want to add certain knowledge base articles to my customer portal so that on a single page, my clients can review the articles I want to show them and also, the tickets created and associated with them. Is that possible? If so, ho read more
1 upvote
4 Replies
Accepted solution
Thought Leader | Platinum Partner
October 23, 2024 05:49
Hi @OArdila so for the moment the standard feature of Customer portal templates doesn't allow developing you own design. To do this you will...read more
IsaiahSynkwise on October 21, 2024
I'm gonna attempt to show case that the numbered list can be improved from canvas-toolbar when creating an article. I added a picture as an example. I'm demonstrating an issue with the numbered list feature in the canvas-toolbar. As yo read more
0 upvote
1 Reply
Participant
October 21, 2024 01:19
What if you type 1. (one period), this should automatically put you in that number Style. (Word does this)? I never understood "why whoever invented...read more
Solved
JoshVe on October 14, 2024
We want to display in KB articles which type of subscription this article apply for, perferabbly on the top. Something like : This article applies for "Subscription, 1, 2 and 3" Now i know we can write it as a text, the quetion if there is read more
1 upvote
2 Replies
Accepted solution
Key Advisor | Partner
October 14, 2024 10:26
Hey @JoshVe You can use categories and subcategories to organize your knowledge base. You can also use tags to improve your search results an...read more
Solved
JTolley on October 14, 2024
Hi, I'm a app developer trying to figure out how people create their knowledge bases. Do people employ consultants to set them up? Or is it the job of the customer service reps to create them and keep them maintained. Are they created w read more
1 upvote
4 Replies
Accepted solution
Key Advisor | Partner
October 14, 2024 10:17
Hey @JTolley People often use a mix of approaches to create knowledge bases. Some hire consultants for initial setup and strategy, while othe...read more
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