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Knowledge Base Tool

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Solved
jkenny1 on May 12, 2022
Can't find server ???
I've set up an extensive Knowledge Base in the service hub but clicking on any search results, or "view article" links generates a "can't find server error". How do I set up that server for my Knowledge Base?
Reply Knowledge Base
0 upvote
5 Replies
Accepted Solution
MiaSrebrnjak
Community Manager
May 13, 2022 07:49
Got it, thank you for confirming! Yeah, that would be the address of your corporate website! In order to connect your website domain, ...read more
Solved
VTerenzi on May 11, 2022
Tkt status in form
Hi, i would like to insert tkt status in a form, but this file option is not available. Is there a way around it? Thks
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0 upvote
2 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
May 12, 2022 00:08
Hi @VTerenzi , If you want to move a ticket to a specific stage upon form submission, those settings can be found elsewhere in HubSpot. (It's ...read more
MSenn on May 04, 2022
category is not displayed on the start page
I created a category some time ago. This is displayed on the start page (as a tile). Now I have created another category including subcategories and articles. This category is not displayed on the start page. However, the status of the new category read more
Reply Professional
0 upvote
1 Reply
PamCotton
Community Manager
May 04, 2022 15:01
Hello @MSenn , thank you for the screenshot provided! I would like to add our top experts to this conversation @Olivia_Bagnall @karstenkoehler ...read more
SCruz11 on April 22, 2022
How to view domains in knowledge base analytics
Hi there, I'm trying to view specific referral domains in the knowledge base insight report, but I'm not able to drill down into that type of information. When I click on a bubble, a pop-up asks if I want to drill down on a specific point, b read more
Reply Knowledge Base
0 upvote
1 Reply
XGawer
Member
April 24, 2022 04:38
There are so many issues that we are facing with the domain view you can see my website address for more information.
Solved
thinkDru on April 21, 2022
Resource Download Center like hubspot.com/resources
We are looking to build out a resource center with downloadable items just like the hubspot one found here: https://www.hubspot.com/resources Is there a component of HubSpot that allows for this type of functionality outside of the blog? With read more
Reply Documents
0 upvote
1 Reply
Accepted Solution
Olivia_Bagnall
Guide | Platinum Partner
April 21, 2022 09:14
@thinkDru My suggesion here would be to use the HubSpot Knowledge Base (service hub Pro). You can have it public or gate the content so that only c...read more
andrep on April 12, 2022
General Login for Private Knowledge hub
I am currenlty looking to add access to our Knowledge hub though our web application. I am looking to keep the knowledge base private as I only want current customers to have access to this. However due to compliance and the number of users accessin read more
Reply Knowledge Base
0 upvote
1 Reply
karstenkoehler
Hall of Famer | Partner
April 12, 2022 21:46
Hi @andrep , Out of the box, this is not possible. I'd recommend reviewing the documentation for private member registration for the knowledg...read more
Solved
LizzyP1 on April 12, 2022
Google calendar sync
Hello evryone! I have some questions regarding using Google Calendar through Hubspot. I need to connect Hubspot to my managers' Google calendar. I connected Google calendar to my hubspot account. My managers work through cell phones. Should I read more
Reply Free
0 upvote
1 Reply
Accepted Solution
Olivia_Bagnall
Guide | Platinum Partner
April 12, 2022 14:10
hI @LizzyP1 🙂 Happy to help here! Connecting a calendar, like connecting an email, is a personal setting. This means that you can not do it on...read more
JMcCallum on March 30, 2022
Email Address
I needed to change my old email that I'm using in hubspot over to my existing att.net account. I have gone into adding a new email address, I have put in my username, and correct password for att.net . I have put in the appropriate imap and sm read more
Reply
0 upvote
1 Reply
webdew
Guide | Diamond Partner
March 31, 2022 01:21
@JMcCallum , Check whether your old email still working and sending and receiving emails. If it is then it should not give an email. Then use this...read more
Corey1 on March 24, 2022
Our Internal Knowledge Base Portal Search Functionality
The internal KB Portal only works based on Exact Keyword Matching based on the title. It's a necessity that our team is able to do a loose matching based on Title, Subtitle, and Body when searching keywords. We more often have interna read more
Reply Enterprise Knowledge Base
0 upvote
1 Reply
PamCotton
Community Manager
March 28, 2022 13:26
Hello @Corey1 , happy Monday! Could you please confirm what is the behavior difference for e internal/private documents and public ones? Are you no...read more
RCambi on March 24, 2022
HB´s Knowledge Base integration with Share Point (Microsoft)
Hi all, We are new to HubSpot and we are currently choosing options for an internal and external knowledge base, where employees+customers could access (following certain permission levels of course) and we were wondering if we do in on Share Po read more
Reply
0 upvote
1 Reply
MiaSrebrnjak
Community Manager
March 25, 2022 12:58
Hi @RCambi , Thank you for reaching out to the Community! There currently isn't a native integration with Share Point available, but you cou...read more
Solved
MSager on March 20, 2022
How to separate internal / customer knowledge
Hi community - we've just implemented Hubspot and are unsure how to separate knowledge articles (such as deal discounting rules) from customer facing articles.
Reply
0 upvote
4 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
March 20, 2022 22:27
Hi @MSager , The option to make knowledge base articles private is a Service Hub Professional or Enterprise feature. You can find the instructio...read more
Solved
JMuirhead on March 16, 2022
Re-sending access content registration emails for Private Knowledge Base content
Can anyone assist with how I might be able to re-send a "Resource Hub has given you access to content" email within the Knowledge Base? We have mainly private documents within the KB and some clients have "lost" their regitration emails. I ahve tri read more
Reply
0 upvote
1 Reply
Accepted Solution
karstenkoehler
Hall of Famer | Partner
March 16, 2022 22:39
Hi @JMuirhead , You can find the steps for resending the registration email to a specific contact here: https://knowledge.hubspot.com/website-p...read more
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