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Knowledge Base Tool

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DabidLoe78 on February 03, 2023
Maintenance process for Hubspot-integrated websites?
How does using a dedicated website testing tool benefit the development and maintenance process for Hubspot-integrated websites?
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0 upvote
1 Reply
PamCotton
Community Manager
February 03, 2023 14:37
Hello, @DabidLoe78 happy Friday! I want to invite our top experts to share their ideas about this matter. - @LMeert @chrisworqflow @...read more
FlorianRenogyX on January 30, 2023
Add Articles in Website page - FAQ type
Hi, We want to create a FAQs page on our HubSpot website by selecting posts from the knowledge base. So that they are updated if we change the content in the KB. Is that possible? Thanks
Reply Professional
0 upvote
1 Reply
MiaSrebrnjak
Community Manager
February 01, 2023 06:09
Hi @FlorianRenogyX , Thank you for reaching out to the Community! I believe there is currently no option to do this in the software. I foun...read more
DineshZende on January 08, 2023
Branching on Knowledge base outcome
I want to branch on if the user did not get the answer from the knowledge base, and redirect it for live chat. Is this possible in Hubspot Chatflow?
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0 upvote
6 Replies
DineshZende
Member
January 10, 2023 05:02
@Syeda_Fatima Thank you very much. I will go through the documentation provided and implement a POC for it. Appreciate it.
AndrewMunro on December 23, 2022
Knowledge Base not responding in Safari
I have been using Safari since beginning with HS 18 months ago. Two days ago, using the KB was fine and was able to edit articles. Yesterday I was unable to click on an article, click edit and the screen just fereezes. Switching to Chrome meant eve read more
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0 upvote
1 Reply
kvonloesecke
Community Manager
December 23, 2022 11:55
Hi @AndrewMunro , Thank you for reaching out to the Community! This sounds like this is a local issue related to Safari. I would r...read more
HarryAR on December 17, 2022
Zendesk KB to HubSpot KB using Smart copy
Hello, I am attempting to migrate all Knowledge Base (KB) content from Zendesk to HubSpot. I discovered that there is a menu option for this in HubSpot called "Smart copy" under the "Import" menu. See the attached screenshot for reference. read more
Reply Professional
1 upvote
4 Replies
kvonloesecke
Community Manager
January 17, 2023 06:51
Hi @bdermoum , Thank you for reaching out! I can see that you currently have a ticket open with our technical support team. I would like to ...read more
Solved
SRamesh89 on November 30, 2022
Creating Task automatically based on the date which is updated in a Follow up date property
Hi, Actually we need a workflow to create a task based on the particular date that updated in a property which is deal. When i moved a deal to the stage deal postponed today (1-12-22) as a sales people they have to update the property Follow read more
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0 upvote
1 Reply
Accepted Solution
karstenkoehler
Hall of Famer | Partner
November 30, 2022 22:18
Hi @SRamesh89 , This can be achieved with two workflow actions: a delay until a deal date property + task creation itself. I've drafted a work...read more
CMarritt on November 29, 2022
Create Date for Knowledge Base Article
I cant seem to find a 'create date' field for articles, I have exported all the articles but it only contains the Last Modified Date . I would like to report internally how many articles we have created/first published in 2022. Not just modified
Reply Knowledge Base
2 upvotes
1 Reply
PamCotton
Community Manager
November 29, 2022 13:49
Hello @CMarritt , thank you for posting in our Community! I want to invite our top experts to this conversation @Gonzalo @amwilie any recommen...read more
HOstrowski on November 22, 2022
Knowledge base chatbot
What is the algorithm for searching on an article in the Knowledge base or returning articles based on keywords in a chatbot? What has the most weight: on the article title, subtitle, body, category or subcategory, or tags?
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0 upvote
2 Replies
danmoyle
Thought Leader | Elite Partner
November 23, 2022 12:32
This is a great list, @TiphaineCuisset - thank you!
HKnoll on November 14, 2022
Embed Knowledge Base Search input in Wix
We are using knowledgebase and I want to embed the search input into the header of our wix website. If there was a javascript widget to embed the search box with the drop down suggestions. That would be great!
Reply Enterprise
0 upvote
1 Reply
danmoyle
Thought Leader | Elite Partner
November 15, 2022 05:32
@HKnoll have you added this to the ideas forum here ? Also does this Wix site search widget have functionality that searches a site outsi...read more
Solved
Roosi_Chris on November 09, 2022
Change of Format (Size) of Knowledge Base articles
Is there any way to change the Format of knowledge base articles? One article is only using a fraction of the space. We use the knowledge base for different kinds of dokumentation of company processes and the limited Article size (width) has a big i read more
Reply Professional
0 upvote
2 Replies
Accepted Solution
amwilie
Key Advisor | Elite Partner
November 09, 2022 07:13
Unfortunately there is not. HubSpot's knowledgebase feature is extremely limited when it comes to editing the appearance. They currently have it in p...read more
Solved
HDerks on November 07, 2022
Trying to make 2 different FAQ's for our different software (country) editions
Hello all, Our software has a different edition for each country, not only language but also different content. How do I make different knowledge bases, 1 for each country? I have tried to use the SSO list function now, but that requires peopl read more
Reply Knowledge Base
0 upvote
3 Replies
Accepted Solution
Jnix284
Thought Leader | Partner
November 07, 2022 12:22
Thanks @kvonloesecke and hello @HDerks , It is my understanding that it is not currently possible to create multiple knowledge bases, but ...read more
LKirchner on October 06, 2022
Can I import translations of articles in bulk via .csv?
To translate my knowledge base articles, I exported all of them and translated them. Now I would like to import these translations of my and was wondering if I can automatically set the language, and corresponding categories for the imported article read more
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0 upvote
2 Replies
LKirchner
Member
October 07, 2022 00:19
Hi Pam, Thanks for your quick reply! Yes my .csv file is UTF-8 Encoded. The problem however is, that there is no column for the language in the s...read more
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