Knowledge Base Tool

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Solved
Bayanitani89 on December 03, 2024
Hello, I read a lot about customizing your knowledge base to include your company logo, header, footer, etc. However, am not able to add the company's icon/logo to the browser itself so it appears [photo as a sample of how Hubspot's logo app read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
December 03, 2024 04:39
Hi @Bayanitani89 , This would be the favicon, you can find instructions here: https://knowledge.hubspot.com/branding/edit-your-logo-favicon-a...read more
Solved
Nisse_ on December 02, 2024
Hi, Currently testing with overwriting some basic css, in this example the search box used in the new knowledge base. In the example I'm trying to overwrite the . hs-kb-search-input-wrapper. I added a stylesheet with the class, but it do read more
0 upvote
2 Replies
Accepted solution
Thought Leader | Platinum Partner
December 03, 2024 07:17
Hey @Nisse_ I don't believe the KB supports css customisations right now, so attaching the stylesheet to the domain likely won't load your styleshe...read more
Solved
JRivette on November 28, 2024
We have connected the Knowledge Base to our customer portal. In doing so the tracking code we needed to embed on our website now feeds information to HubSpot via a range of non HubSpot based forms. In doing so it is appending any email address and o read more
0 upvote
4 Replies
Accepted solution
Hall of Famer | Partner
November 28, 2024 05:33
@JRivette as far as I know, this is currently not possible via import, see also this previous reply by a community manager: https://community.hubs...read more
Solved
BSchwartz1 on November 24, 2024
I want my knowledge base to have the same domain as my website, but I'm not given that option. Is there any way to set a knowledge base domain to the same domain as your website? If not, is there any way to set a knowledge base domain to a subd read more
0 upvote
1 Reply
Accepted solution
Key Advisor
November 24, 2024 07:45
Hi @BSchwartz1 Unless you are using HubSpot to host your website, you can not host the HubSpot knowledge base on the same domain, it's simpl...read more
Kerenj on November 11, 2024
Hello, I got previous answers from this community on turning off the options under language setting to prevent preffix from being used in slug. I have put them off, but en-us still appears in my web address. How can this be rectified please? p. read more
0 upvote
1 Reply
Community Manager
November 11, 2024 11:58
Hi @Kerenj and welcome to the Community! We are so glad to have you here! Thanks for asking the Community! I have found similar thread that ...read more
TanjaLandsberg on November 06, 2024
I have the problem that the english version of that article don`t appear in the correct categorie which it should be belonging the German version (primary version). In German it should be "Mein Konto" and in the english version in "My accoun read more
0 upvote
2 Replies
November 07, 2024 04:03
HI Pam, Thanks for your answer. I already tried it out, but in the english version is written down that I have to translate the category but I have a...read more
Solved
ItsBrett on November 05, 2024
Trying to map through Geomapper, however some of my clients are showing up in the US or other States of Australia. The address is correct in the fields that I populate, so I'm just wondering, from what properties in HS does Geomapper plot from?
0 upvote
2 Replies
Accepted solution
Guide
November 06, 2024 05:21
Hi @ItsBrett , GeoMapper pulls from HubSpots default address properties. We can set it up so that it pulls from custom address properties if thats ...read more
Solved
ESlater on October 28, 2024
Hello, we are currently trying to create a 2nd version of our knowledge base for a specific large client. They will be part of a 2nd access group and I understand how to tailor content by access group, but what we really want is to create a client b read more
0 upvote
3 Replies
Accepted solution
Thought Leader | Platinum Partner
October 29, 2024 06:20
Hey @ESlater when you create the 2nd knowledgebase, could you just upload the logo of your client instead of your own? What specifically are you ha...read more
DPromise on October 27, 2024
Hi, I'm experiencing an issue with the global content of landing page on hubspot. I added a button which I linked to stripe on the new modules to the global group and I did save the page and update the page. But this is still not reflecting on the read more
0 upvote
4 Replies
Member
November 05, 2024 09:49
If you're experiencing issues with global content updates not reflecting on HubSpot landing pages, it may be due to caching or publishing errors. To ...read more
Solved
JTolley on October 24, 2024
Hey Guys, Independent dev here - I wanted to share this tool I've been working on recently. It's called Instant Knowledge Base - it turns your helpdesk tickets into a nice, high information knowledge base. I got the idea when I was wor read more
0 upvote
4 Replies
Accepted solution
Key Advisor | Partner
October 24, 2024 06:38
Hey @JTolley That sounds like a fantastic tool! Instant Knowledge Base could really assist small companies in streamlining their customer s...read more
Solved
BBory1 on October 22, 2024
Is anyone else having issues with Blurry Images in the new Knowledge Base?
1 upvote
3 Replies
Accepted solution
Key Advisor | Partner
October 23, 2024 07:14
Hey @BBory1 If you are experiencing issues with blurry images in the new Knowledge Base, follow these steps mentioned in this video to resolve...read more
Solved
KKennedy8 on October 22, 2024
We have built our knowledgebase and added selected the option to block the page from seach engines and added <meta name="robots" content="noindex"> to reach individual article page header. This works with Google and Safari but not with Bing. read more
0 upvote
2 Replies
Accepted solution
Participant | Platinum Partner
October 22, 2024 10:52
No idex should work: https://www.bing.com/webmasters/help/block-urls-from-bing-264e560a#:~:text=The%20best%20way%20to%20block,not%20appear%20in%20se...read more
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