I have been using Safari since beginning with HS 18 months ago. Two days ago, using the KB was fine and was able to edit articles. Yesterday I was unable to click on an article, click edit and the screen just fereezes. Switching to Chrome meant eve read more
Hello, I am attempting to migrate all Knowledge Base (KB) content from Zendesk to HubSpot. I discovered that there is a menu option for this in HubSpot called "Smart copy" under the "Import" menu. See the attached screenshot for reference. read more
Hi, Actually we need a workflow to create a task based on the particular date that updated in a property which is deal. When i moved a deal to the stage deal postponed today (1-12-22) as a sales people they have to update the property Follow read more
I cant seem to find a 'create date' field for articles, I have exported all the articles but it only contains the Last Modified Date . I would like to report internally how many articles we have created/first published in 2022. Not just modified
What is the algorithm for searching on an article in the Knowledge base or returning articles based on keywords in a chatbot? What has the most weight: on the article title, subtitle, body, category or subcategory, or tags?
Is there any way to change the Format of knowledge base articles? One article is only using a fraction of the space. We use the knowledge base for different kinds of dokumentation of company processes and the limited Article size (width) has a big i read more
Hello all, Our software has a different edition for each country, not only language but also different content. How do I make different knowledge bases, 1 for each country? I have tried to use the SSO list function now, but that requires peopl read more
To translate my knowledge base articles, I exported all of them and translated them. Now I would like to import these translations of my and was wondering if I can automatically set the language, and corresponding categories for the imported article read more