Hello, I got previous answers from this community on turning off the options under language setting to prevent preffix from being used in slug. I have put them off, but en-us still appears in my web address. How can this be rectified please? p. read more
Hi @Kerenj and welcome to the Community! We are so glad to have you here! Thanks for asking the Community!
I have found similar thread that ...read more
I have the problem that the english version of that article don`t appear in the correct categorie which it should be belonging the German version (primary version). In German it should be "Mein Konto" and in the english version in "My accoun read more
HI Pam, Thanks for your answer. I already tried it out, but in the english version is written down that I have to translate the category but I have a...read more
Trying to map through Geomapper, however some of my clients are showing up in the US or other States of Australia. The address is correct in the fields that I populate, so I'm just wondering, from what properties in HS does Geomapper plot from?
Hi @ItsBrett , GeoMapper pulls from HubSpots default address properties. We can set it up so that it pulls from custom address properties if thats ...read more
Hello, we are currently trying to create a 2nd version of our knowledge base for a specific large client. They will be part of a 2nd access group and I understand how to tailor content by access group, but what we really want is to create a client b read more
Hey @ESlater when you create the 2nd knowledgebase, could you just upload the logo of your client instead of your own? What specifically are you ha...read more
Hi, I'm experiencing an issue with the global content of landing page on hubspot. I added a button which I linked to stripe on the new modules to the global group and I did save the page and update the page. But this is still not reflecting on the read more
If you're experiencing issues with global content updates not reflecting on HubSpot landing pages, it may be due to caching or publishing errors. To ...read more
Hey Guys, Independent dev here - I wanted to share this tool I've been working on recently. It's called Instant Knowledge Base - it turns your helpdesk tickets into a nice, high information knowledge base. I got the idea when I was wor read more
Hey @JTolley That sounds like a fantastic tool! Instant Knowledge Base could really assist small companies in streamlining their customer s...read more
Hey @BBory1 If you are experiencing issues with blurry images in the new Knowledge Base, follow these steps mentioned in this video to resolve...read more
We have built our knowledgebase and added selected the option to block the page from seach engines and added <meta name="robots" content="noindex"> to reach individual article page header. This works with Google and Safari but not with Bing. read more
No idex should work: https://www.bing.com/webmasters/help/block-urls-from-bing-264e560a#:~:text=The%20best%20way%20to%20block,not%20appear%20in%20se...read more
Hi everyone, I want to add certain knowledge base articles to my customer portal so that on a single page, my clients can review the articles I want to show them and also, the tickets created and associated with them. Is that possible? If so, ho read more
Hi @OArdila
so for the moment the standard feature of Customer portal templates
doesn't allow developing you own design.
To do this you will...read more
I'm gonna attempt to show case that the numbered list can be improved from canvas-toolbar when creating an article. I added a picture as an example. I'm demonstrating an issue with the numbered list feature in the canvas-toolbar. As yo read more
What if you type 1. (one period), this should automatically put you in that number Style. (Word does this)? I never understood "why whoever invented...read more
We want to display in KB articles which type of subscription this article apply for, perferabbly on the top. Something like : This article applies for "Subscription, 1, 2 and 3" Now i know we can write it as a text, the quetion if there is read more
Hey @JoshVe You can use categories and subcategories to organize your knowledge base. You can also use tags to improve your search results an...read more
Hi, I'm a app developer trying to figure out how people create their knowledge bases. Do people employ consultants to set them up? Or is it the job of the customer service reps to create them and keep them maintained. Are they created w read more
Hey @JTolley People often use a mix of approaches to create knowledge bases. Some hire consultants for initial setup and strategy, while othe...read more