Zendesk KB to HubSpot KB using Smart copy

[HarryAR]

Hello,

I am attempting to migrate all Knowledge Base (KB) content from Zendesk to HubSpot. I discovered that there is a menu option for this in HubSpot called "Smart copy" under the "Import" menu. See the attached screenshot for reference.

next screenshot

"The screen shown above is the final menu in the process.

I only see the screen above without any change in progress status.

It seems that the attempt to access the Zendesk data through the API has failed. Since no credentials for Zendesk were requested during the process, I am not sure how this menu works.
I am seeking information from others who have successfully imported Zendesk Knowledge Base content into HubSpot. Any assistance or information on this would be greatly appreciated.

[bdermoum]

Hello

Zendesk support answered me on that matter. It is because of a captcha that it doesn't work. Hubspot must allowlist its IPs with CloudFlare for it to work. Without it no client will be able to use smart copy with Zendesk. Can you PLEASE prioritize this ? There is a promise of smart import from Zendesk to Hubspot that is not respected, it was one of the critical thing that decided us to come to Hubspot. Please do something about that.

[bdermoum]

Hello

I have the same issue. Everything is public on our Zendesk KB but still the same issue. There is no connexion needed. I don't understand the third party cookie part of the explanation. Are you talking about the browser or some option in Zendesk ?

Also the CSV is a nice idea... except Zendesk doesn't export at all (neither CSV or XML), so this answer is not really helpful. Thoughts on this, it's quite fruistrating, the smart import was one of the reason we migrated to Hubspot and so far the answers are really limited...

[kvlschaefer]

Hi @bdermoum,

Thank you for reaching out!

I can see that you currently have a ticket open with our technical support team. I would like to invite you to continue working with them on this issue as it requires deep troubleshooting.

Thank you,

Kristen

[kvlschaefer]

Hi @HarryAR,

Thank you for reaching out to the Community!

This issue can be due to settings in Zendesk whereby they are blocking "curl requests" to the URLs. You would need to reach out to Zendesk Support to ask about this setting. 

This is mentioned in our help article: "If you receive an error importing from Zendesk, try turning on third-party cookies or updating security settings to make the knowledge base more accessible. If you are still receiving errors, you can export your Zendesk data to a CSV file, then import that file into HubSpot."

This help article from ZenDesk describes how to enable third-party cookies and update your security settings. 

I would recommend connecting with the ZenDesk Support Team to understand the accessibility of the URLs and curl requests that our scraper is making. They will have insight into your current settings and be able to assist with updating your third-party cookies and security settings.

Thank you,

Kristen