Knowledge Base Tool

MissTipsi
Contributeur de premier rang

Using Keywords in Knowledge Base

Hi,

We are setting up our Knowledge Base. Primary objective is for customers to self-serve and not SEO, but if can help in SEO at same time then great

So, in terms of self-service, have noticed that the "related articles" automatically linked by Hubspot are not that related. Does anyone know if tagging all the related articles with the same Keyword will help in this?

Secondly, in terms of SEO and getting domain authority for the general topics we are interested in being known for, is there any benefit to tagging all posts with KEYWORD 1 or KEYWORD 2 etc? Or would we actually be penalized in some way? Note that most of these articles won't mention these keywords within the Page Title or body.

Thanks.

5 Replies 5
rayfirnbach
Participant

Using Keywords in Knowledge Base

I would add on to this that it would be nice to see some semblance of basic page health tools such as the ability to add a meta description to the knowledge base.

 

The lack of a meta description in the knowledge base is being called out in Hubspot's own SEO recommendation tool, but there is no non-dev option to add a meta description to knowledge base articles.

 

Adding tools to remedy some of those errors that Hubspot itself suggests as SEO recommendations would be extremely helpful.

0 Upvotes
PamCotton
Community Manager
Community Manager

Using Keywords in Knowledge Base

Hello @rayfirnbach , happy friday!

 

I was able to find this post in the HubSpot Community Ideas Forum here  . Upvoting will alert our Product Team to the popularity of this request. Doing so will also auto-notify you if/when this functionality becomes available within HubSpot. You may read more about how that review process works here.

 

The good news is that the idea is currently being reviewed!

 

Kindly,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !




0 Upvotes
rayfirnbach
Participant

Using Keywords in Knowledge Base

Excellent; thanks @PamCotton!

jennysowyrda
Community Manager
Community Manager

Using Keywords in Knowledge Base

Hi @MissTipsi,

 

Firstly, I apologize for the delay in responding to your inquiry. As outlined in this article "Related articles: to add a section of related articles to the bottom of your knowledge base articles, click to toggle the Related Articles switch on. Related articles are automatically chosen based on their relevance to the current article. These articles will automatically adjust based on article performance and visitor engagement."

 

If you are seeing that the functionality is not working as expected, I would recommend partnering with HubSpot Technical Support to investigate this matter specific to your account.

 

Thank you,
Jenny

0 Upvotes
scoggins
Participant

Using Keywords in Knowledge Base

I do not believe this answered MissTipsi's question.  The question stated that the related articles were not related enough, and the inquiry was if tagging would help the actual relevant articles be listed.  

 

"automatically chosen based on their relevance to the current article" is not clear how that descision is made.