Subscribe for Knowledge Base updates

[ElliottM]

Hi, is there any way to subscribe users to Knowledge Base articles? I update articles in our Knowledge Base all the time, colleagues would like to know about these updates and new articles -- but I don't want to have to notify them myself. Is there any way to subscribe them to Knowledge Base articles/updates?

[karstenkoehler · Accepted solution]

Hi @ElliottM,

This is not possible at this stage. Other users have however requested this from the product team already multiple times in the HubSpot Ideas section of the community:

Notification on Knowledge base new article or article update

Read notification for Knowledge Base article

 

The first one seems to have the most traction. I'd recommend upvoting and commenting with your use case. The product team reviews these requests based on popularity.

Until then, unfortunately it will have to be a manual process.

Best regards!

[webdew · Accepted solution]

Hi @ElliottM ,

Unfortunately this is currently not possibls in hubspot as of now. you can upvote the idea here so that it can be updated soon. The more votes an idea gets the more likely it will updated soon:  https://community.hubspot.com/t5/HubSpot-Ideas/Notification-on-Knowledge-base-new-article-or-article...

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

[karstenkoehler · Accepted solution]

Hi @ElliottM,

This is not possible at this stage. Other users have however requested this from the product team already multiple times in the HubSpot Ideas section of the community:

Notification on Knowledge base new article or article update

Read notification for Knowledge Base article

 

The first one seems to have the most traction. I'd recommend upvoting and commenting with your use case. The product team reviews these requests based on popularity.

Until then, unfortunately it will have to be a manual process.

Best regards!