Replace helpful/unhelpful rating with feedback survey

SOLVE
AAM
Participant

Is it possible to turn off the "helpful/unhelpful" rating at the bottom of each KB article and replace it with a CSAT feedback survey? The benefit is it allows for a follow-up question which the rating tool does not. Thanks.

 

Elise

0 Upvotes
1 Accepted solution

Accepted Solutions
natsumimori
Solution
Community Manager

Hi @AAM ,

 

Thanks for reaching out to the HubSpot Community!

The feedback feature shows up on each knowledge base article by default and it can't be disabled, though I can see how such an option would be benefitial.

 

After digging, I've found this idea post: Option to turn off knowledge base article feedback

 

Could you please upvote and share more on your use case on this post including as much detail as possible? This is a great platform for communicating feature requests to our Product Team, and the more our team knows about an idea and how it would impact their use, the more accurate they can be in acting on that feedback.

 

Thank you!

 

 

 

 

View solution in original post

4 Replies 4
natsumimori
Solution
Community Manager

Hi @AAM ,

 

Thanks for reaching out to the HubSpot Community!

The feedback feature shows up on each knowledge base article by default and it can't be disabled, though I can see how such an option would be benefitial.

 

After digging, I've found this idea post: Option to turn off knowledge base article feedback

 

Could you please upvote and share more on your use case on this post including as much detail as possible? This is a great platform for communicating feature requests to our Product Team, and the more our team knows about an idea and how it would impact their use, the more accurate they can be in acting on that feedback.

 

Thank you!

 

 

 

 

View solution in original post

AAM
Participant

Thank you. I added my two cents to the post you linked to and upvoted it.

NicoleSengers
Guide | Elite Partner

Hi @AAM 

 

Unfortunately this isnt possible but we have started embedding feedback surveys and even quizzes at the end of articles to ensure users are understanding our knowledge base articles.

Did my post help answer your query? Help the Community by marking it as a solution

Kind regards,
Nicole Sengers
webdew
Top Contributor | Diamond Partner

Hi @AAM ,

Unfortunately, you cannot turn off "helpful/unhelpful" rating at the bottom of KB articles.
If you want to add a survey, then there you can add a text at the end of the article "Feedback Survey" and link this text to you survey form.

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards. 


0 Upvotes