Knowledge Base Tool

Reido277
Member

Related Articles and Search Bar

Hello! Im new to the knowledge base, and im looking to do a few things ive spotted HubSpot do on their own help site.

 

1) Related articles. Is there any way to turn this on or code it, similar to here... Connect HubSpot and QuickBooks Online
2) Remove search bar from middle of page. I want to remove the bar when a user is in an article, like HubSpot do

 

Thanks in advance!

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4 Replies 4
Reido277
Member

Related Articles and Search Bar

Hey Kennedy! Thanks for the help. I have enabled the related articles option, but nothing is showing on my KB.

Reido277_0-1724150161397.pngReido277_1-1724150174718.png


In relation to the search bar, im hoping to remove this while on an article page...

Reido277_2-1724150217978.png

 

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kennedyp
Community Manager
Community Manager

Related Articles and Search Bar

Thanks for the confirmation! I wonder if the related articles aren't showing due to the template type you are using. Is this a custom template? This would help us understand how to remove that search bar too. 

 

I would like to invite our subject matter experts to this conversation to see if they have advice.

Hi @Anton@Teun@Kevin-C - Do you have any tips or suggestions for setting up related content or removing a search bar from the KB? 

 

Thanks all! 

 

Best, 
Kennedy


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Reido277
Member

Related Articles and Search Bar

Hey Kennedy!

 

Sorry for the delay. I was using a custom template, but even after removing it the related articles option hasnt appeared.

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kennedyp
Community Manager
Community Manager

Related Articles and Search Bar

Hi @Reido277! Welcome to the Community-- happy to have you here 😊

 

Thanks for these questions. This Knowledge Base article describes enabling Related Content on your Knowledge Base. 

 

As for the search bar, could you show me a screenshot example of what you are referring to? I'd be happy to investigate with additional context. 

 

Best, 
Kennedy


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