Re-sending access content registration emails for Private Knowledge Base content

[JMuirhead]

Can anyone assist with how I might be able to re-send a "Resource Hub has given you access to content" email within the Knowledge Base? We have mainly private documents within the KB and  some clients have "lost" their regitration emails. I ahve tried moving them in and out of the access list to re-trigger it but that didn't work.

I'm quite new to HubSpot so any guidance would be appreciated.

[Patrick216]

Seems that manually resending the registration email has been answered. 

It would be great to be able to systematically resend registration email via the API. Especially if that email unknowingly lands in spam and is hence deleted, you cannot instruct the recipient to go back and search their inbox for it. 

This was the case with us, where registration emails were unfortunately sent to spam very frequently. 

Anyway, if there were a method via the API or some automated means for a user to be resent that registration email, that would be great. Necessary, really, going forward. I can't imagine having to click the "resend" button 200 times manually. 

@karstenkoehler Anyone who might be able to make progress on a feature like this? Maybe this isn't the right place to escalate this. 

[BérangèreL]

Hi @Patrick216 and Happy Friday!

Thanks so much for sharing your valuable feedback with the HubSpot Community!

For new feature suggestions, I'd recommend first to search and check if this idea is already present on our Ideas Forum here. If you find a similar idea, give it an upvote and share your unique use case in the comments.

If the idea doesn't exist already, please consider posting and creating a new Idea on our Ideas Forum here.

Thank you for being part of the discussion!

Have a wonderful weekend!
Bérangère

[ABickle_TF]

For some reason it's not in the knowledge base article, but to re-send a registration email to a specific contact, in the left side menu go to Content>Memberships and you will see the access groups that you have set up. Click into the group that the specific contact belongs to. You can search for the specific contact to re-send the registration email to by putting their name or email in the search bar. Hover over their name, and the Resend invite email button will appear. 

[jigsaw_place]

Thank you!  🙌 🏆
I was scouring the Knowledge Base because I did it before but could not find it again. 
I hope @RLightfoot and @SMachon see this reply. 
 
@karstenkoehler maybe this was not an option in 2022, but this answers this question perfectly - would be very helpful for others to have in the KB article Require member registration to access private content

[karstenkoehler · Accepted solution]

Hi @JMuirhead,

You can find the steps for resending the registration email to a specific contact here: https://knowledge.hubspot.com/website-pages/require-member-registration-to-access-private-content#re...

Hope this helps!

[SMachon]

I can't see where the article describes resending invitation emails. It outlines the process for registration. Can you point me in the right direction?

[RLightfoot]

@karstenkoehler

agreed - the article does not mention anything about "resending" the invitation email