Knowledge Base Tool

Corey1
Member

Our Internal Knowledge Base Portal Search Functionality

The internal KB Portal only works based on Exact Keyword Matching based on the title. 

Corey1_0-1648156423188.pngCorey1_1-1648156476199.png

It's a necessity that our team is able to do a loose matching based on Title, Subtitle, and Body when searching keywords. 

 

We more often have internal/private documents than public ones. If there was a way to have the Internal/Private documents search as the public ones do it would help our support team significantly. 

 

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PamCotton
Community Manager
Community Manager

Our Internal Knowledge Base Portal Search Functionality

Hello @Corey1, happy Monday! Could you please confirm what is the behavior difference for e internal/private documents and public ones? Are you not able to search for it as public ones? Is the screenshot from private option?  The more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

Thank you,

Pam

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