One article linked to multiple (sub)categories

[IwanWillemsen]

Hello interested parties and clever minds,

We are currently working on setting up our KB.

Question: How can we place 1 article under multiple (sub)categories.

Context
The KB is for our customers who use our SaaS applications. So a lot of Getting Started, User questions and in-dept information about functionality and using the applications.

Our categories are the various Modules within our SaaS application and main topics such as Videos, Manual, Training etc. A subcategory is formulated on the question/problem from the customer's perspective.

What I'm running into now is that we have articles that can be placed under multiple categories. For example: We have explained the absolute basics in an instructional video for all new users. This falls into the category of 1 of our modules. But it also fits with Getting started. However, I can now select only 1 Category.

Q: How can we place 1 article under multiple (sub)categories?

Q: Is there a manageable work-around? 

Thanks for thinking along

[MiaSrebrnjak · Accepted solution]

Hi @IwanWillemsen,

Thank you for reaching out to the Community!

Like you mentioned in your post, it's not possible to have one article in multiple categories at this time. One possible workaround is creating multiple copies of the article and store those copies in multiple categories.

I can, however, see the value in this option and I've found a similar idea here on our Ideas Forum. Our product team uses this forum to collect ideas on how we can improve the product for our customers. It would be great if you can give this idea an upvote and leave a comment with your feedback and use case.

Thank you!

Mia, Community Team

[IwanWillemsen]

Ah yes! the submitted idea and responses cover 95% of our needs and wishes at the moment. Completely overlook this submitted idea when searching. 

[MiaSrebrnjak]

Sure, I'm glad I could provide helpful information. If you interact with an Ideas thread, you should get email notifications about updates and status changes (depending on your personal notification settings in the Community). 

Cheers

Mia