Knowledge Base Tool

MWard
HubSpot Employee
HubSpot Employee

Now Live: Embed all content types into knowledge base articles

When providing our customers/users with key pieces of information via a knowledge base article, it is vital that you are actually able to provide them with all the information they need.

 

Up until now, it was only possible to embed Youtube, Vimeo, Instagram, and Vidyard videos in your KB articles. Now, however, you will be able to use any embed code you like to have the widgets and information you need in your article. This could include but is not limited too: 

 

- Maps

- Calendars for booking meetings

- Audio players

- And more!

 

How does it work? 

When editing a knowledge base article go to the toolbar at the top to click Insert >> Embed.

Paste in your embed code in the field provided and click Insert.

This field will now accept embed codes beyond just the options offered before.

2 Replies 2
PhilippNovotny
Participant

Now Live: Embed all content types into knowledge base articles

Are there any examples provided what code works and what not?

0 Upvotes
rvass
Participant

Now Live: Embed all content types into knowledge base articles

Thanks for this!  How can I get an embed code from a PDF that I have uploaded as a media piece to my own Hubspot account?  In other words, I want to embed a PDF that I have living in Hubspot already into a KnowledgeBase article. 

0 Upvotes