Non-hubspot forms without e-mail field don't create Contacts

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Occasional Contributor

Hello,

 

After submitting non-hubspot form on my website without e-mail field, Contact in Hubspot is not created.  After adding e-mail field everything works like charm. I need only name and phone number fields in form, so that is a problem.

 

I've tested most of plugins from this list:

https://blog.hubspot.com/website/best-wordpress-contact-form-plugins

 

I've already read https://knowledge.hubspot.com/forms/use-non-hubspot-forms

"Allow submissions without email addresses to create contacts" option setting is on.

 

HubSpot plugin in Wordpress is correctly installed.

 

Thank you for help!

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Regular Contributor | Platinum Partner

Hi Pawel,

 

Annoying, I know, but it does state on that knowledge base article you've linked to, that you need an email field for non-HubSpot forms to work...

 

"For form submissions to be collected in HubSpot, your form must:

  • be a static HTML form.
  • be wrapped in HTML <form> tags.
  • not be in an <iframe>.
  • have an email input field."

I would suggest that, in most cases, a user/prospect that's happy to submit their phone number would also be happy to provide an email address - whether you intend to use it or not. You could even go so far as to tell them on the page, that they won't receive email from you? Just a thought.

Best of luck.

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4 Replies 4
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Community Manager

Hi @Paweł,

 

Thanks for reaching out.

I want to tag in some thought leaders to see if they can assist with this.

Hi @matthodkinson @Krystina @Bryantworks @Mike_Eastwood, do you have any suggestions for @Pawel?

 

Thanks!

Jess 


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Occasional Contributor

Thank you! Smiley Happy I hope someone can help, because it's strange it doesn't work the way it should.

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Regular Contributor | Platinum Partner

Hi Pawel,

 

Annoying, I know, but it does state on that knowledge base article you've linked to, that you need an email field for non-HubSpot forms to work...

 

"For form submissions to be collected in HubSpot, your form must:

  • be a static HTML form.
  • be wrapped in HTML <form> tags.
  • not be in an <iframe>.
  • have an email input field."

I would suggest that, in most cases, a user/prospect that's happy to submit their phone number would also be happy to provide an email address - whether you intend to use it or not. You could even go so far as to tell them on the page, that they won't receive email from you? Just a thought.

Best of luck.

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Occasional Contributor

Silly me, I missed that crucial part Smiley Happy

Thanks for reply and advice!