Non-hubspot forms without e-mail field don't create ContactsSOLVE
Jul 29, 2020 4:50 PM - edited Jul 31, 2020 5:53 AM
After submitting non-hubspot form on my website without e-mail field, Contact in Hubspot is not created. After adding e-mail field everything works like charm. I need only name and phone number fields in form, so that is a problem.
I've tested most of plugins from this list:
I've already read https://knowledge.hubspot.com/forms/use-non-hubspot-forms
"Allow submissions without email addresses to create contacts" option setting is on.
HubSpot plugin in Wordpress is correctly installed.
Thank you for help!
Solved! Go to Solution.
Jul 31, 2020 6:21 AM
Annoying, I know, but it does state on that knowledge base article you've linked to, that you need an email field for non-HubSpot forms to work...
"For form submissions to be collected in HubSpot, your form must:
- be a static HTML form.
- be wrapped in HTML <form> tags.
- not be in an <iframe>.
- have an email input field."
I would suggest that, in most cases, a user/prospect that's happy to submit their phone number would also be happy to provide an email address - whether you intend to use it or not. You could even go so far as to tell them on the page, that they won't receive email from you? Just a thought.
Best of luck.