Multi Brand Knowledge Base

[VincentP]

We have multiple brands and we need to have a separate knowledge brand for each. That is each with own URL and different content.

[Josh · Accepted solution]

Hi @VincentP,

I believe your only option would be to have 2 separate instances of the Knowledge base, meaning 2 separate portals. You could potentially use multiple brand domains, as referenced here, however I am not confident that would actually allow you to separate the knowledge base into multiple links.

[karstenkoehler · Accepted solution]

Hi @VincentP,

Good news, multiple knowledge bases are now in beta. Below is the announcement, here's the knowledge base article: https://knowledge.hubspot.com/knowledge-base/create-multiple-knowledge-bases

Best regards!

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Knowledge Base

[Public Beta] Create Multiple Knowledge Bases

Mar 15, 2023

What is it?

In the past, it was only possible to have one knowledge base within a HubSpot account. It is now possible for Service Hub Enterprise accounts to host multiple knowledge bases with distinct branding and content, all within one HubSpot account.

Why does it matter?

Businesses need ways to support different audiences - whether because they have multiple products, brands, or varying customer needs.

Answers can be challenging to find if they are all in one place, which generates customer confusion and avoidable customer support volume.

With Service Hub Enterprise, accounts can now create multiple Knowledge Bases, making their articles more targeted to their specific customer segments and needs.

How does it work?

With this update, Service Hub Enterprise users can navigate to the knowledge base tool and create additional Knowledge Bases.

Read more in this article.

Who gets it?

Service Hub Enterprise

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[romi]

Or could we at least get more English languages available or the ability to create multiple versions of the same language - this would allow a different brand look and feel and different articles, even if on the same domain. This would be workable for a lot of situations until a proper solution is available.

Note that we have numerous clients who want to have their Service Team using the same portal to manage multiple brands or cross brands, so multiple portals is not a solution here.

Note we have also been playing around with using a different language, e.g. German to achieve the solution above and then using JS to change out the meta language and change out the default search text - but there is a slight period where you get the German references and your browser prompts to translate - so not a good enough solution. But if we could have multiple of the same languages like there are for other content with other content within HubSpot then we could make this work.

[SvenjaBoehme]

Hi there,
is there an update on multiple brands in one knowledge base yet? We need this solution as well; two seprate portals don't make sense for us as we will have a second domain add on.
Thanks and best!

[romi]

We also have multiple clients who need this, i.e. Enterprise clients who currently have multiple brands under a single portal and one CS team who are managing service across multiple brands - logging into various portals is not an option.

[Josh · Accepted solution]

Hi @VincentP,

I believe your only option would be to have 2 separate instances of the Knowledge base, meaning 2 separate portals. You could potentially use multiple brand domains, as referenced here, however I am not confident that would actually allow you to separate the knowledge base into multiple links.