May 29, 2021 7:08 PM
We have a number of clients who can't move to HubSpot Service Hub due to a requirement to support multi-brand knowledge bases.
In each of these instances, there is a single customer service team managing queries across multiple brands.
They have Enterprise portals that support multiple brands.
Their brands/business are quite different, they cannot use a single brand KB, they cannot use/don't want to use multiple portals.
May 31, 2021 12:13 PM
Thank you for reaching out to the Community!
I wanted to share this post on our Ideas forum with you - while our product team has successfully delivered the option to create Knowledge base articles in multiple languages at the end of last year, the option to create multi brand Knowledge Bases is currently still unavailable and the project has been put on hold.
I would like to encourage you to participate in the idea thread by upvoting and commenting on the post to bring it to our Product team's attention and provide more context.
Thank you for your understanding!