Sep 6, 2022 11:53 AM
Good evening 🙂
I would need your help, concerning a support form in knowledge base .
My client would like that when the user writes something in a support form, it links with related articles of knowledge base.
They are looking for this funcionality: https://help.signaturit.com/hc/es/requests/new
To check functionality, please write in "Asunto" the words: "Enviar un email"- You will see that answers display related articles of Knowdlege base.
Could you pls advice on this?
Sep 7, 2022 8:20 AM
Thanks for reaching out!
From an initial look, this looks like a custom-coded solution or a custom module that was either built by an in-house developer or agency. Our friends from the Developer's Forum would have good insight into this!
I would like to invite our subject matter experts to this conversation to see if they have advice.
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