Knowledge Base Tool

HOstrowski
Participante

Knowledge base chatbot

 What is the algorithm for searching on an article in the Knowledge base or returning articles based on keywords in a chatbot?  What has the most weight: on the article title, subtitle, body, category or subcategory, or tags?

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2 Respuestas 2
TiphaineCuisset
Administrador de la comunidad
Administrador de la comunidad

Knowledge base chatbot

Hi @HOstrowski 

 

Thank you for reaching out! I had a look and the algorithm looks at: 

1.Title
2.Subheading (i.e. description)
3.Tags
4.Article content


Articles with more views may rank higher in the returned search results.

 

Hope that helps.
Have a lovely day,
Tiphaine.


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danmoyle
Miembro estimable | Partner nivel Elite
Miembro estimable | Partner nivel Elite

Knowledge base chatbot

This is a great list, @TiphaineCuisset - thank you! 

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/