Knowledge Base Tool

LFelipe
Mitglied

Knowledge Base tool after trial ends.

lösung

Hi, greetings! I'm currently working on a FAQ ChatBot for a ibm.skillsbuild project. I'm using the knowledge base tool for this and currently using the free trial and possibly some features from it in the ChatBot too. And, i wish to know what will happen to the chatbot features when the 14 days trial ends.
Will my Knowledge Base freeze and the ChatBot will not use it anymore ? or is there a chance that it will continue to work however i wont be enabled to edit it or add anything.
Also, i found it weird that the papers from my project promoted the use of HubSpot when the knowledge base is actually a paid feature.
Ps: i'm absolutely loving the tools.

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1 Akzeptierte Lösung
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

Knowledge Base tool after trial ends.

lösung

Hi @LFelipe,

 

The chatbot is a free feature and you'll be able to continue using it after your trial: https://knowledge.hubspot.com/chatflows/create-a-live-chat

 

In terms of your the knowledge base, this page details what'll happen: https://knowledge.hubspot.com/account/downgrade-a-paid-subscription#from-service-hub-professional-to...

 

If you're currently on a Service Hub Professional and you downgrade, "all Knowledge Base articles will unpublish. They will remain unpublished in your account unless you upgrade to a higher subscription."

 


@LFelipe wrote:

Also, i found it weird that the papers from my project promoted the use of HubSpot when the knowledge base is actually a paid feature.


Strange indeed but not something that HubSpot controls.

 

Have a great day!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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0 Upvotes
1 Antwort
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

Knowledge Base tool after trial ends.

lösung

Hi @LFelipe,

 

The chatbot is a free feature and you'll be able to continue using it after your trial: https://knowledge.hubspot.com/chatflows/create-a-live-chat

 

In terms of your the knowledge base, this page details what'll happen: https://knowledge.hubspot.com/account/downgrade-a-paid-subscription#from-service-hub-professional-to...

 

If you're currently on a Service Hub Professional and you downgrade, "all Knowledge Base articles will unpublish. They will remain unpublished in your account unless you upgrade to a higher subscription."

 


@LFelipe wrote:

Also, i found it weird that the papers from my project promoted the use of HubSpot when the knowledge base is actually a paid feature.


Strange indeed but not something that HubSpot controls.

 

Have a great day!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes