Knowledge Base tool after trial ends.

[LFelipe]

Hi, greetings! I'm currently working on a FAQ ChatBot for a ibm.skillsbuild project. I'm using the knowledge base tool for this and currently using the free trial and possibly some features from it in the ChatBot too. And, i wish to know what will happen to the chatbot features when the 14 days trial ends.
Will my Knowledge Base freeze and the ChatBot will not use it anymore ? or is there a chance that it will continue to work however i wont be enabled to edit it or add anything.
Also, i found it weird that the papers from my project promoted the use of HubSpot when the knowledge base is actually a paid feature.
Ps: i'm absolutely loving the tools.

[karstenkoehler · Accepted solution]

Hi @LFelipe,

The chatbot is a free feature and you'll be able to continue using it after your trial: https://knowledge.hubspot.com/chatflows/create-a-live-chat

In terms of your the knowledge base, this page details what'll happen: https://knowledge.hubspot.com/account/downgrade-a-paid-subscription#from-service-hub-professional-to...

If you're currently on a Service Hub Professional and you downgrade, "all Knowledge Base articles will unpublish. They will remain unpublished in your account unless you upgrade to a higher subscription."

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@LFelipe wrote:

Also, i found it weird that the papers from my project promoted the use of HubSpot when the knowledge base is actually a paid feature.

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Strange indeed but not something that HubSpot controls.

Have a great day!