Knowledge Base "No results" Page

SOLVE
CBennett8
Member

Is there a way to customize the content that appears when a search returns no results?

 

CBennett8_0-1631627798607.png

 

We find customers searching for things that would not belong in our KB, but have a common enough theme that we would like to be able to provide something more useful than "no search results"

 

Cheers,

Chris

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1 Accepted solution

Accepted Solutions
bsheen
Solution
HubSpot Moderator

Hi @CBennett8,

Thanks for reaching out to the Community!

Looking through Customize your knowledge base template and Customize knowledge base settings, I don't see this as a current Knowledge Base feature. That said, I definitely see the validity in this idea too! 

The HubSpot Ideas Forum is a place for HubSpot users to discuss feature requests with each other and the HubSpot Product Team. I found a similar suggestion and I would highly recommend adding your use case and an upvote to the HubSpot Idea here to further bring this to the Product Team's attention! -see The Ideas Forum Users' Guide

Best,

Brendan

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bsheen
Solution
HubSpot Moderator

Hi @CBennett8,

Thanks for reaching out to the Community!

Looking through Customize your knowledge base template and Customize knowledge base settings, I don't see this as a current Knowledge Base feature. That said, I definitely see the validity in this idea too! 

The HubSpot Ideas Forum is a place for HubSpot users to discuss feature requests with each other and the HubSpot Product Team. I found a similar suggestion and I would highly recommend adding your use case and an upvote to the HubSpot Idea here to further bring this to the Product Team's attention! -see The Ideas Forum Users' Guide

Best,

Brendan

View solution in original post