Knowledge Base Tool

KBDrange
Member

Issue with saving articles in Knowledge Base with same URL as the category

Hi! I have an issue with saving/publishing an article with the same name/url as the category name in the Knowledge base. I want it this way so that when I have only one article in the folder, it goes straight to the article. 

 

2022-09-27_10-08-45.png

This works for several of our categories, but not this one. 

 

The KB looks like this front end:  https://www.checkin.no/helpcenter, where you can see the difference in structure for the "Innsjekk" category than for other categories. 

 

Anyone have experienced this issue or know how to solve it? 

 

0 Upvotes
3 Replies 3
LeeBartelme
HubSpot Employee
HubSpot Employee

Issue with saving articles in Knowledge Base with same URL as the category

Have you tried setting up a URL redirect? You'd need at least CMS or Marketing Hub Professional to do so.

KBDrange
Member

Issue with saving articles in Knowledge Base with same URL as the category

Thanks for the tip. Still, I dont understand why it would work for some of the categories and not for this one. 

0 Upvotes
LeeBartelme
HubSpot Employee
HubSpot Employee

Issue with saving articles in Knowledge Base with same URL as the category

I'm curious how you got this to work. I can't get it to work in my portal but it looks like you did.

0 Upvotes