Issue with images in emails and notes

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New Member

Every time we insert an image into an email or note the image becomes blurred.  In addition if someone sends us an email- when viewing the email in hubspot any image is blurred.

 

We checked the images we recieved in outlook and web mail and they are clear and viewable.

 

Spoke with Julian at support and he said it looks like a HTML bug and to post in the forum for a solution.

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Community Manager

Hi @tobi_evennett,

 

Are you working in marketing emails or sales emails? If you can please share screenshots and examples, that would be great! 

 

The more information, examples and details you can provide, the better the Community can assist!

 

Thank you,
Jenny


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Community Superstar

We've only seen similar behavior INSIDE HubSpot for templated emails sent via a HubSpot sequence. The image -- in our case the signature image -- appears normal when viewed outside of HubSpot, so we didn't bother reporting it. Think it may have started recently (<60 days), but haven't looked back further.
- see image

 

mfjlabs-screenshot-blurry-image-in-email-signature-for-sequenced-contacts-20191004.png

 

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

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