Sep 2, 2021 2:48 PM
We have about 200 articles in our private internal Knowledge Base.
I have been looking into ways to show which team member owns which articles, so they know which articles they are responsible for keeping up to date.
I looked through all posts here and in the Ideas forum, related to the Knowledge Base.
Making a tag with their name and attaching the tag to an article didn't help since there is no way to report on which tags are used in which articles, or no way to filter articles by tags (that I can find, please correct me and point me in the right direction!)
Adding someone's name to the end of an article wouldn't seem to work since we can't make reports filtering on certain words used in article titles. As far as I have found, I would love to hear any workarounds!
I was hoping to be able to make a dashboard of reports about the knowledge base, where each report would list the articles each person was responsible for. For example, one report would be "Jen's articles" and show a listing and links to all my articles, ideally along with a "last updated" date.
We were also hoping to be able to set up a workflow that notified people when one of the articles they owned hadn't been updated in 3 months.
I am using categories and subcategories but I do not want to redo our categories to be people's names, we use the categories right now for department and topic for navigation.
Could someone let me know if they have solved any of these issues?
Could the product managers at HubSpot let me know if more reporting options are going to be available for the knowledge base soon?
Sr. Operations Manager
Remotish -- A HubSpot RevOps and WebOps Agency
Sep 6, 2021 4:07 AM
Thank you for reaching out!
I had a look on the Community for this and our knowledge base and it sems this is not possible at this stage. I'd however recommend upvoting and commenting this Idea in our Ideas Forum regarding this. You can also subscribe to the idea (Options > Subscribe) to get notified if the status changes.
Sep 6, 2021 12:21 PM
Thank you @TiphaineCuisset ! I checked and had already upvoted that idea, I did look through the ideas forum as well as this knowledgebase area in the community.
Are you the product manager for the KnowledgeBase tool? Or do you know who is?
Thanks for tagging in more people to help!
Sep 8, 2021 3:41 AM
Thank you for your reply.
I'm not the PM for the knowledge base - I did take the time to reach out to the product team of that area and I can confirm that this is not planned at the moment. The best way to show your interest is to upvote the idea as you did, you can also comment it to present your use case!