Knowledge Base Tool

Reine
Contributeur

Integration for incoming questions

Résolue

Hello,

we would need a knowledge database for incoming questions from our customers.

Questions are in three business areas.

Do HubSpot have a suitable integration for that?

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1 Solution acceptée
darynsmith
Solution
Contributeur de premier rang | Partenaire solutions Elite
Contributeur de premier rang | Partenaire solutions Elite

Integration for incoming questions

Résolue

@Reine you can store questions and answers in the Service Hub Knowledge Base.

 

And then use the Chatflows tool to create a Chat/Bot whereby customers can ask questions, and if an answer is found in the knowledge base the Chatflow directs the user to the article. But if nothing is found, they are prompted to leave their question and then you can create a new Knowledge base article and reply to the user notifying them of the article.

Daryn Smith
Chief Strategy Officer
Huble Digital

Voir la solution dans l'envoi d'origine

1 Réponse
darynsmith
Solution
Contributeur de premier rang | Partenaire solutions Elite
Contributeur de premier rang | Partenaire solutions Elite

Integration for incoming questions

Résolue

@Reine you can store questions and answers in the Service Hub Knowledge Base.

 

And then use the Chatflows tool to create a Chat/Bot whereby customers can ask questions, and if an answer is found in the knowledge base the Chatflow directs the user to the article. But if nothing is found, they are prompted to leave their question and then you can create a new Knowledge base article and reply to the user notifying them of the article.

Daryn Smith
Chief Strategy Officer
Huble Digital