Integration for incoming questions

[Reine]

Hello,

we would need a knowledge database for incoming questions from our customers.

Questions are in three business areas.

Do HubSpot have a suitable integration for that?

[darynsmith · Accepted solution]

@Reine you can store questions and answers in the Service Hub Knowledge Base.

And then use the Chatflows tool to create a Chat/Bot whereby customers can ask questions, and if an answer is found in the knowledge base the Chatflow directs the user to the article. But if nothing is found, they are prompted to leave their question and then you can create a new Knowledge base article and reply to the user notifying them of the article.