Knowledge Base Tool

RRostron
Member

Hubspot on new laptop wont load the Outlook extension

SOLVE

I have been using HS for years and had the file extension for outlook loaded perfectly for years.

 

I have a new laptop and have installed the outlook and emails to me new Laptop but the HS extension doesnt seem to have come with it and it does not add the HS BCC ref and upload to my HS- anyoine know why?

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Hubspot on new laptop wont load the Outlook extension

SOLVE

Hi @RRostron,

 

As far as I know, that's expected behavior. The extensions don't auto-install on new devices.

 

You need to install the extensions yourself. You can find instructions here: https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales

 

Keep in mind that VSTO add-in is being sunset, see here: https://community.hubspot.com/t5/Outlook-Sales-Extension/Ending-Support-for-HubSpot-s-VSTO-Sales-Add...

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Hubspot on new laptop wont load the Outlook extension

SOLVE

Hi @RRostron,

 

As far as I know, that's expected behavior. The extensions don't auto-install on new devices.

 

You need to install the extensions yourself. You can find instructions here: https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales

 

Keep in mind that VSTO add-in is being sunset, see here: https://community.hubspot.com/t5/Outlook-Sales-Extension/Ending-Support-for-HubSpot-s-VSTO-Sales-Add...

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.