Knowledge Base Tool

MSager
Member

How to separate internal / customer knowledge

SOLVE

Hi community - we've just implemented Hubspot and are unsure how to separate knowledge articles (such as deal discounting rules) from customer facing articles.

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How to separate internal / customer knowledge

SOLVE

Hi @MSager,

 

The option to make knowledge base articles private is a Service Hub Professional or Enterprise feature. You can find the instructions for how to set this up here: Require member registration to access private content

 

karstenkoehler_0-1647840465390.png

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

0 Upvotes
4 Replies 4
MSager
Member

How to separate internal / customer knowledge

SOLVE

Karsten - thank you for coming back to me so quickly. Can you have a 1) customer facing and 2) private KB running at the same time?

0 Upvotes
MSager
Member

How to separate internal / customer knowledge

SOLVE

Brilliant - thank you

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

How to separate internal / customer knowledge

SOLVE

Hi @MSager,

 

It's the same knowledge base, but yes, you can have private and public articles at the same time:

 

karstenkoehler_0-1647843500317.png

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How to separate internal / customer knowledge

SOLVE

Hi @MSager,

 

The option to make knowledge base articles private is a Service Hub Professional or Enterprise feature. You can find the instructions for how to set this up here: Require member registration to access private content

 

karstenkoehler_0-1647840465390.png

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes