How to make certain text visible for certain users
SOLVE
Hi there!
I'd like to set up a KB article so that if the logged in user is, say, part of the support team, then they can see more information than a customer user. For example:
Support team user sees this:
KBXXXX - Application stops with error 15.
Explanation: The service has experienced an error. Contact customer support.
Resolution: Gather logs and restart the service.
Customer user sees this:
KBXXXX - Application stops with error 15
Explanation: The service has experienced an error. Contact customer support.
You don't have the ability to use Smart Content within Knowledge Base articles, which could theoretically accomplish this. You can however have private and public articles which could also accomplish this, but not in the exact way you were hoping. Using this set up you would need two versions of each article: the version without the resolution and the version with the resolution.
Josh
Did this post help solve your problem? If so, please mark it as a solution.
Josh Curcio HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers. HubSpot Platinum Partner & HubSpot Certified Trainer
You don't have the ability to use Smart Content within Knowledge Base articles, which could theoretically accomplish this. You can however have private and public articles which could also accomplish this, but not in the exact way you were hoping. Using this set up you would need two versions of each article: the version without the resolution and the version with the resolution.
Josh
Did this post help solve your problem? If so, please mark it as a solution.
Josh Curcio HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers. HubSpot Platinum Partner & HubSpot Certified Trainer