Knowledge Base Tool

KLondo
Member

How to add a categories and subcategories in other languages

SOLVE

I am having difficulties in adding subcategories in other languages to existing Knowledge base topics, categories, etc. 

Can anyone help?
When I enter the information where I think I am supposed to, I am not given the option to update/save.

0 Upvotes
1 Accepted solution
Jigar_Thakker
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

How to add a categories and subcategories in other languages

SOLVE

Hey @KLondo 

 

Happy to help here : )

 

Have you followed all the steps correctly mentioned in this article here: https://knowledge.hubspot.com/knowledge-base/create-knowledge-base-articles-in-multiple-languages 

 

If is yes while publishing hover over to the update category button and share the screenshot what does it say?

 

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

View solution in original post

7 Replies 7
dannyricciardo
Member

How to add a categories and subcategories in other languages

SOLVE

Hi Olivia_Bagnall and JigarT,

 

Pretty clear tutorials! Thanks for helping us with the solution.

------------------------------------------------------------------------------

Danny Ricc,

My website (about online game): https://www.seminarnasional2022.com/agen-toto-2/

0 Upvotes
Olivia_Bagnall
Guide | Platinum Partner
Guide | Platinum Partner

How to add a categories and subcategories in other languages

SOLVE

Hi @KLondo 

My name is Olivia and I would be happy to help you here. Just so we are on the same page, would you mind sending some screnshots of what exactly you are seeing on your end? 

Thanks! 

Olivia Bagnall

Inbound Consultant | HubSpot Specialist | Community Champion

emailAddress
o.bagnall@baskey.eu
website
www.baskeydigital.com
Book a consultation
0 Upvotes
KLondo
Member

How to add a categories and subcategories in other languages

SOLVE

Hi Olivia,

Thank you. My frustration level is relatively high. I've been trying to sort this out for 3 days 😞
Does this help?

KLondo_0-1698173491874.png

I don't know what I am doing wrong. I've tried everything I can think of. 

Thank you,
Karen

Olivia_Bagnall
Guide | Platinum Partner
Guide | Platinum Partner

How to add a categories and subcategories in other languages

SOLVE

Thanks Karen! @KLondo 

 

Have you filled in a category name of each language variation? Since it is a mandatory field, the publilsh button will not activate unless there is a value in every name field. 

Could that be it? 

Olivia Bagnall

Inbound Consultant | HubSpot Specialist | Community Champion

emailAddress
o.bagnall@baskey.eu
website
www.baskeydigital.com
Book a consultation
0 Upvotes
KLondo
Member

How to add a categories and subcategories in other languages

SOLVE

Hi Olivia,

There were so many other steps that I needed to take. But overall, after I updated each category, and subcategory from EN to other languages, I was more productive in my updates. 

0 Upvotes
Jigar_Thakker
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

How to add a categories and subcategories in other languages

SOLVE

Hey @KLondo 

 

Happy to help here : )

 

Have you followed all the steps correctly mentioned in this article here: https://knowledge.hubspot.com/knowledge-base/create-knowledge-base-articles-in-multiple-languages 

 

If is yes while publishing hover over to the update category button and share the screenshot what does it say?

 

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

KLondo
Member

How to add a categories and subcategories in other languages

SOLVE

Thank you. I read the document and needed to follow the step-by-step instructions. Some of the information was quite helpful.

0 Upvotes