Knowledge Base Tool

KLondo
Member

How to add a categories and subcategories in other languages

SOLVE

I am having difficulties in adding subcategories in other languages to existing Knowledge base topics, categories, etc. 

Can anyone help?
When I enter the information where I think I am supposed to, I am not given the option to update/save.

0 Upvotes
2 Accepted solutions
Olivia_Bagnall
Solution
Guide | Platinum Partner
Guide | Platinum Partner

How to add a categories and subcategories in other languages

SOLVE

Hi @KLondo 

My name is Olivia and I would be happy to help you here. Just so we are on the same page, would you mind sending some screnshots of what exactly you are seeing on your end? 

Thanks! 

Olivia Bagnall
Platinum HubSpot Partner | HubSpot Specialist | Community Champion
BA°SKEY

Book a meeting

If you need further help with anything, please don't hesitate to book a call above


View solution in original post

0 Upvotes
Jigar_Thakker
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

How to add a categories and subcategories in other languages

SOLVE

Hey @KLondo 

 

Happy to help here : )

 

Have you followed all the steps correctly mentioned in this article here: https://knowledge.hubspot.com/knowledge-base/create-knowledge-base-articles-in-multiple-languages 

 

If is yes while publishing hover over to the update category button and share the screenshot what does it say?

 

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Jigar Thakkar

Chief Business Officer

HubSpot Wizard | Community Champion

mobilePhone
+91 9082479770
emailAddress
jigar@insidea.com
website
www.insidea.com

View solution in original post

7 Replies 7
dannyricciardo
Member

How to add a categories and subcategories in other languages

SOLVE

Hi Olivia_Bagnall and JigarT,

 

Pretty clear tutorials! Thanks for helping us with the solution.

------------------------------------------------------------------------------

Danny Ricc,

My website (about online game): https://www.seminarnasional2022.com/agen-toto-2/

0 Upvotes
Olivia_Bagnall
Solution
Guide | Platinum Partner
Guide | Platinum Partner

How to add a categories and subcategories in other languages

SOLVE

Hi @KLondo 

My name is Olivia and I would be happy to help you here. Just so we are on the same page, would you mind sending some screnshots of what exactly you are seeing on your end? 

Thanks! 

Olivia Bagnall
Platinum HubSpot Partner | HubSpot Specialist | Community Champion
BA°SKEY

Book a meeting

If you need further help with anything, please don't hesitate to book a call above


0 Upvotes
KLondo
Member

How to add a categories and subcategories in other languages

SOLVE

Hi Olivia,

Thank you. My frustration level is relatively high. I've been trying to sort this out for 3 days 😞
Does this help?

KLondo_0-1698173491874.png

I don't know what I am doing wrong. I've tried everything I can think of. 

Thank you,
Karen

Olivia_Bagnall
Guide | Platinum Partner
Guide | Platinum Partner

How to add a categories and subcategories in other languages

SOLVE

Thanks Karen! @KLondo 

 

Have you filled in a category name of each language variation? Since it is a mandatory field, the publilsh button will not activate unless there is a value in every name field. 

Could that be it? 

Olivia Bagnall
Platinum HubSpot Partner | HubSpot Specialist | Community Champion
BA°SKEY

Book a meeting

If you need further help with anything, please don't hesitate to book a call above


0 Upvotes
KLondo
Member

How to add a categories and subcategories in other languages

SOLVE

Hi Olivia,

There were so many other steps that I needed to take. But overall, after I updated each category, and subcategory from EN to other languages, I was more productive in my updates. 

0 Upvotes
Jigar_Thakker
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

How to add a categories and subcategories in other languages

SOLVE

Hey @KLondo 

 

Happy to help here : )

 

Have you followed all the steps correctly mentioned in this article here: https://knowledge.hubspot.com/knowledge-base/create-knowledge-base-articles-in-multiple-languages 

 

If is yes while publishing hover over to the update category button and share the screenshot what does it say?

 

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Jigar Thakkar

Chief Business Officer

HubSpot Wizard | Community Champion

mobilePhone
+91 9082479770
emailAddress
jigar@insidea.com
website
www.insidea.com
KLondo
Member

How to add a categories and subcategories in other languages

SOLVE

Thank you. I read the document and needed to follow the step-by-step instructions. Some of the information was quite helpful.

0 Upvotes