Knowledge Base Tool

MWilliams3
Contributor

Help with permissions / knowledge home

Hi, 

 

I keep running into the problem where I'm able to restrict access to specific pages by list (which I want), but some of my users are blocked from accessing the frontpage of the knowledgebase when they login. 

 

For most users, they login - they see the knowledgebase homepage, and are able to click around in the areas that they have access to and not the ones they don't, but there are a group of users (which I can't figure out why) are not able to login without seeing the "you don't have permission" error. 

 

Can anyone help?

1 Reply 1
Jnix284
Thought Leader | Partner
Thought Leader | Partner

Help with permissions / knowledge home

Hi @MWilliams3 have you asked one of the users in the group to clear their cache and/or try incognito? The error might be leftover from a previous attempt.


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