Knowledge Base Tool

andrep
Member

General Login for Private Knowledge hub

SOLVE

I am currenlty looking to add access to our Knowledge hub though our web application. I am looking to keep the knowledge base private as I only want current customers to have access to this. However due to compliance and the number of users accessing the Knowledge base It would not be feasible to have all of these user register with hubspot. My thought to work around this is to have a generic login tied to a button(link) within the app that will trigger an automatic login allowing all users that use the app to have access to the same login with the knowedge base. Is this possible and if so are there any issues with this. I would like to build this directly into the app, however we do not have the bandwith to build a ruby knowledge base now. Thanks!

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

General Login for Private Knowledge hub

SOLVE

Hi @andrep,

 

Out of the box, this is not possible. I'd recommend reviewing the documentation for private member registration for the knowledgebase. It outlines the configuration options. What you're describing is unfortunately not a feature right now.

 

There is an additional CMS documentation but there aren't any options for bypassing the overall behavior (individual registration), as far as I can tell.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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2 Replies 2
FMaher
Contributor

General Login for Private Knowledge hub

SOLVE

Hi - did you end up finding a workaround for this?

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

General Login for Private Knowledge hub

SOLVE

Hi @andrep,

 

Out of the box, this is not possible. I'd recommend reviewing the documentation for private member registration for the knowledgebase. It outlines the configuration options. What you're describing is unfortunately not a feature right now.

 

There is an additional CMS documentation but there aren't any options for bypassing the overall behavior (individual registration), as far as I can tell.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.