GET Service Tickets - By Status (optional) / Opened date filter (optional)

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New Contributor

How do I GET Service Tickets based on the following filters ?

    • By Status (optional)
    • Opened date filter (optional)
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Community Manager

Hi @Murugeswari,

 

Are you looking to filter your tickets based on these two criteria? If so, from within the ticket tool, you can filter on the left hand side by both 'create date' and 'ticket status'. 

 

Screen Shot 2019-07-01 at 2.14.15 PM.pngScreen Shot 2019-07-01 at 2.14.01 PM.png

 

Thank you,
Jenny


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New Contributor

Hi Jenny,

 

Thank you Jenny and appreciate your quick response and support !

 

Am looking for a Hubspot API for retrieving tickets based on ticket status and Opened date. In short I need an API to fetch the tickets with the following input parameters - ticket status and Opened date. Kindly let me know your valuable suggestions.

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Community Manager

Hey @Murugeswari ,

 

You can use the Tickets API to pull HubSpot tickets programmatically. This API doesn't currently support filtering by status or opened date, but you might consider using the ticket changelog endpoint to identify ticket creation events.

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