Do private articles appear in the internal knowledge base search?

SOLVE
ACunnell
Participant

Hi there,

 

I am struggling to find a definitive answer to this.

 

Our whole knowdgedge base is private, with access managed via a list. We would like to be able to further restrict certain articles to a limited subgroup of users via another list.

 

I would like to understand if these restricted articles will appear in the internal seach or the navigation for general users e.g. will our general users a) be able to see the artcile exists, but not be able to access it or b) have no idea the article even exists?

 

Thank you!

 

1 Accepted solution

Accepted Solutions
bsheen
Solution
HubSpot Moderator

Hi @ACunnell,

Thanks for reaching out!

The private KB articles will not appear in the internal search for users who are not granted access to view them. 

From Require member registration to access private content:

"Password-protected content won't be crawled by search engines, and can only be viewed by contacts who are registered and logged in."

I hope this helps! Happy to discuss this further here!

 

Best,

Brendan

View solution in original post

2 Replies 2
bsheen
Solution
HubSpot Moderator

Hi @ACunnell,

Thanks for reaching out!

The private KB articles will not appear in the internal search for users who are not granted access to view them. 

From Require member registration to access private content:

"Password-protected content won't be crawled by search engines, and can only be viewed by contacts who are registered and logged in."

I hope this helps! Happy to discuss this further here!

 

Best,

Brendan

View solution in original post

ACunnell
Participant

Thank you for the clarification!