Cannot get outlook desktop add in to install. Keeps erroring out. Help!!!!

MWinkle
Member

-This is the error I get.

 

----------------------------------------------------+
| HubSpot for Outlook Installer |
| Build: Tue 07/20/2021 14:11:54.73 |
+-----------------------------------------------------+
Wednesday, September 29, 2021 - 6:02:49 PM
INFO: Installed IE version: 11.789.19041.0
INFO: Initializing addin registry
INFO: Cleaning Office Wef Cache
INFO: CleanOnlineAppCache
INFO: Downloading VSTO Runtime
INFO: Looking for Vsto installation key: SOFTWARE\Microsoft\VSTO Runtime Setup\v4
INFO: Installing VSTO Runtime, mode: repair
INFO: User canceled installation of: VSTO Runtime
INFO: Removing installer for VSTO Runtime
INFO: Downloading WebView2 Runtime
ERROR: Error running installer: System.AggregateException: One or more errors occurred. ---> System.Net.WebException: The request was aborted: The request was canceled.
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)
at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at VstoInstaller.RepairUtils.DownloadClient.<DownloadFile>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at VstoInstaller.RepairUtils.RuntimeRepair.<DownloadToTemp>d__22.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at VstoInstaller.RepairUtils.RuntimeRepair.<InstallWebView2Runtime>d__18.MoveNext()
--- End of inner exception stack trace ---
at System.AggregateException.Handle(Func`2 predicate)
at VstoInstaller.Installer.Components.RepairInstallViewModel.<Run>d__6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at VstoInstaller.Installer.MainWindowViewModel.<Run>d__6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at VstoInstaller.Installer.MainWindowViewModel.<StartInstallCommand_Execute>d__53.MoveNext()
---> (Inner Exception #0) System.Net.WebException: The request was aborted: The request was canceled.
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)
at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at VstoInstaller.RepairUtils.DownloadClient.<DownloadFile>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at VstoInstaller.RepairUtils.RuntimeRepair.<DownloadToTemp>d__22.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at VstoInstaller.RepairUtils.RuntimeRepair.<InstallWebView2Runtime>d__18.MoveNext()<---

0 Upvotes
1 Reply 1
PamCotton
Community Manager

Hello, @MWinkle I would like to share this knowledge base with more information in ways to troubleshoot the HubSpot sales outlook desktop add-in,

I would recommend trying to reconnect again following the steps in the article above. Look like the request was aborted/was canceled.

 

  I hope this information helps.

 

Kindly,

Pam

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