Knowledge Base Tool

umstotdl
Member

Can't add tags to Knowledge Base

When trying to add tags to the Knowledge Base, I'm getting this error:

Screenshot_20230301_104226.png

 

Refreshing the page does nothing. Is this a bug? Has anyone else had this issue?

0 Upvotes
3 Replies 3
kvlschaefer
Community Manager
Community Manager

Can't add tags to Knowledge Base

Hi @umstotdl,

 

Thanks for reaching out to the Community! 

 

In order to determine if this is a caching issue, may I get you to clear your cache and cookies, please? I've included a couple of step-by-step articles below from Google below for you. 

Google | Clear cache and cookies

Google | Incognito mode

Once you've cleared the cache and cookies, can you try to please create a new tag? If the issue is still persisting, you may need to try it out in Incognito mode to see if you're able to create a tag. 

 

Can you try those steps out and let us know how it goes?

 

Thank you!

 

Best,

Kristen


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !
umstotdl
Member

Can't add tags to Knowledge Base

After clearing cache, and using incognito mode, I am still unable to create tags and the same error persists.

0 Upvotes
kvlschaefer
Community Manager
Community Manager

Can't add tags to Knowledge Base

Hi @umstotdl,

 

Thanks for reporting back!  This does sound like unexpected behavior. 

 

I would encourage you to continue working with our technical support team on your open ticket as they have access to internal tools to troubleshoot this.  I would recommend sharing a HAR file with them so they can take a closer look at this error. 

 

Thank you,

Kristen


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !