Building a Strong Knowledge Base within Hubspot

[KMooney]

I work for a small start-up as a CSM, Support Lead and Hubspot Admin. I am beginning to develop a KB site using hubspot. 

I am looking to connect with anyone willing to demonstrate how their organization is using hubspot for the customer facing knowledge base. 

[Jnix284 · Accepted solution]

Hi @KMooney, happy to help!

I've built quite a few KBs using HubSpot, this is an example of a knowledge base I built - how you use it will depend greatly on your customer type (who your target is), content type (what you're trying to help with), and SEO.

Can you share more about your specific use case?

[KristelA · Accepted solution]

Hello KMooney,

I'd be glad to connect to help you out. I've built a knowledge source for the SMB. You check Hubspot's own knowledge base to get some inspiration and try to adapt it to your context:

You can even analyze the performance to leverage the insights based on your customer's interactions with the knowledge base 🙂

Best regards,

Kristel A.

[Jnix284 · Accepted solution]

Hi @KMooney, happy to help!

I've built quite a few KBs using HubSpot, this is an example of a knowledge base I built - how you use it will depend greatly on your customer type (who your target is), content type (what you're trying to help with), and SEO.

Can you share more about your specific use case?