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JAvitable
Participant

Attachments on Tickets Sourced from Email

SOLVE

Hi all. We create tickets automatically from a particular conversation inbox. The process works well. We have a workflow that confirms receipt to the sender, and does some internal notifications and sets some ticket properties. All good. However, I do not see how to include any attacment on the original email as a ticket attachment. I know it was in the email, and I can even see it in the conversation inbox, but not in the ticket. We encourage our customers to send screenshots of their "problem" when submitting tickets, so this is a need. I see we can go cback to the inbox and view the attachment, but we really want it to be automatically attached to the ticket.

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1 Accepted solution
TomM2
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Attachments on Tickets Sourced from Email

SOLVE

Hey @JAvitable this isn't currently possible, object attachments can't be done through logged emails right now. 

I can definitely see how it would be helpful though, it might be a good idea to add to the ideas board to let the product team know this is something you're looking for! 

Tom Mahon
Technical Conlsultant | Solutions Engineer | Community Champion
Baskey Digitial

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1 Reply 1
TomM2
Solution
Thought Leader | Platinum Partner
Thought Leader | Platinum Partner

Attachments on Tickets Sourced from Email

SOLVE

Hey @JAvitable this isn't currently possible, object attachments can't be done through logged emails right now. 

I can definitely see how it would be helpful though, it might be a good idea to add to the ideas board to let the product team know this is something you're looking for! 

Tom Mahon
Technical Conlsultant | Solutions Engineer | Community Champion
Baskey Digitial

Book a meeting

Did my post help answer your query? Help the community (and me) by marking it as a solution.